This place is absolutely horrible. When my family and I arrived on move in day we brought all our furniture up and waited outside the apartment while my sister went to go get the key. When we walked into the apartment there was garbage and some waxy, dried on substance all over the floors. The ac vents were coated in a thick layer of dust. Most of the doors were cracked as well. The bathrooms were a disaster. There was filth all in both bathtubs and sinks. We thought our apartment was bad but our neighbors was worse. When they walked in to their apartment there were empty liquor bottles and garbage everywhere. Empty drug baggies littered the living room and one of the baggies still had a white powdery substance that the manager tried to explain away as "sugar". the apartments were supposed to be ready to move into. I could understand maybe a little dirty apartment, but these apartments were absolutely, uninhabitable and disgusting.
Take pictures, and get everything you can in writing when dealing with Ely Properties so that when the time comes to fight them, you have ammunition. The amount of unjust charging and loophole exploitation that this company uses to save their money and take yours is absolutely unacceptable. In the lease contracts and forms that the leasing office give out to lessees, they stress the fact that move-in times are what they are because of the cleaning crews that come through the apartments to make everything move-in ready. When I moved into Texan Shoal Creek, I moved in four days early, but the main office was prepared for this and gave me a written form stating that the apartment would be move-in ready if I paid an extra fee to "rush" their cleaning crew. On move-in day, I was greeted by trash, debris, and damages, as the crew did not touch the apartment by the time that we had agreed on. After going to the main office to show them the form, and fight on the details with the management, they finally dragged their cleaning crew up to the apartment to deal with the problem. Four extra hours later, I was finally able to move in, but the people who were helping had lost valuable work time due to negligence. You will also get charged out the nose for basic repairs that any other apartment complex management would cover for free. I was charged 350 dollars for touch-up paint, an air filter, and lightbulbs that I could easily have changed myself. This is not the worst part though. The worst part is the fact that Texan Shoal Creek and Ely Properties reek of neglecting the tenants. At least one of the elevators was broken more-or-less half of the time that I lived there, and there were some times where neither was operational. Most noticeably, this happened two weeks before move-in and move-out times. No fixing was done in those two weeks, which meant that many students had to move in and out without operational elevators. Finally, there is no guarantee of security. I loaned a spare key to my friend to stay at my place for a weekend. I accidentally gave him my neighbor's spare key from two doors down. The key worked in my door anyway. I tested this with my neighbor later that day, and sure enough one key worked on two doors, at least. We didn't test any others, but that kind of lack of security is absolutely unacceptable. I want to give these people a zero. I want to give these people a negative number for their review. If I could take them to court and have it be financially solvent, then I would, but since I cannot do that, all I can do is attempt to give them as little business as I can. Do not give these people your money, as I guarantee you can find better.
This is the 3rd year I have lived in an off campus apartment. My first was 26 West, then the Block on Leon and now Texan 304. Each year the management companies have deteriorated. Renting from Ely Properties makes 26 West look amazing. My roommates and I recently moved into our "new" apartment 8 days after the previous tenants had left and found the place exactly as it had been left. Urine in the toilet, clothes lying around, trash everywhere, coffee/a brown substance covering the broken blinds, multiple cracked and out of place floor tiles creating a trip hazard and a fridge that was best not to open. Since I have moved in, I have read the reviews on google and discovered that this is common for Ely Properties. They are never ready for their new tenants. Since we had only rented our U-Hauls for that day, we had no option but to move in to the dirty apartment. When the cleaners arrived late in the day (after all our stuff was in place) they said they could not steam clean the carpets and explained they had been called 24hrs before and informed they had a ridiculous number of apartments to clean before people moved in. Management had failed to give them enough warning to clean all of the Ely properties. Due to this, they did a shoddy job and quickly left our apartment only slightly cleaner than it was to move on to the next. After we complained to management they told us that a separate company would come the next day, move our stuff and steam clean the carpet before moving it back (okay, good...not). At 6am the next day (a Sunday) the steam cleaning crew showed up. As any sane person would do at that time, we turned them away, as it was completely unreasonable for us to vacate the apartment at that hour for something that should have been done in the previous days. (After reading other reviews, I'm quite sure that Ely will never send them back and we will not be able to argue the case since we turned them away). To make matters worse, we were informed that upon move out we are required to pay $800 (or more for larger apartments) for cleaning. It doesn't matter how clean the place is when we leave, we will be forced to pay these charges and that no other cleaning company can be used as a replacement for this charge. - This explained why the place was such a mess when we moved in; it appeared that the previous tenants hadn't even attempted to clean in months knowing this charge was upon them. Furthermore, the blue prints for our apartment that we had viewed before signing a lease (that can be found on their website) were wrong. On the blue prints it clearly shows every bedroom has a closet. However, upon moving in we discovered that one of the rooms does not, and rather the already large living room is larger than the drawings show. Instead, my roommate is having to use a tiny coat closet for all his clothes until he can purchase (or Ely will provide) a wardrobe of some kind - which will cut into the size of his room. This is not unique to our apartment, the tenants of the apartment above us have no closet either. Although I am not usually one to write reviews, I thought that their average of 1.6/5 stars was far too high and thus I could spend the time to help out future students/tenants in advising them why not to rent from Ely (especially considering there were some suspicious 5 star ratings posted occasionally with little to no writing to justify the rating). After living in this apartment for 2 days, I already know I will never again be signing a lease with Ely Properties and can only imagine the trouble to come.
Condescending language used when talking to tenants. Confusing policies, unwarranted last minute threats for not complying with confusing policies, unexpected charges, front office and managers ignoring tennants complaints or questions, ignored maintenance requests, these are just if the few things I have experienced with ely properties. I also had a friend who lived in an ely property. Their elevator broke and instead of it getting fixed they put a paper sign on it reading, "this elevator is broken and will remain broken, so sorry, especially for the disabled." This is just one fun example. I got charged $70 bc my garbage disposal got clogged. I got an email declaring that if I didn't mow my lawn in less than 24 hours I would be charged for a professional mowing. There was no previous warning. I was charged a late fee once which I felt was unjust. I called in to question. Eventually they said they would call me back. They didn't. They wouldn't respond to my emails. Instead they sent me another invoice with a second late charge on it. Saying that my rent had been used to pay my first late fee and therefore my rent was late again. They had never answered my questions about my first fee. Just STAY AWAY FROM THIS PLACE. I have used 4 different leasing companies in Austin, had many bad experiences, this place is by far the worst. Bar none.
Hated it. These thieves are the worst management property you could ever do business with. I try to warn all my friends they are moving to avoid this place completely. You get none of your deposits back so don't expect them. This is for multiple leases of other tenants, not just mine. Also expect hidden fees or extra charges at the end of the year. Other than that, it was mediocre.