I have nothing good to say about this apartment complex. I stayed here for 3 years and I have accounts records saved to prove that not only did I not miss a payment but that my account was always in credit status (not just even, but credit). This is despite the fact that I had to deal with ridiculously high electric bill due to outdated appliances and windows and doors poorly built to allow a lot of draft. Upon move-out, I made every effort to let the leasing office know that my address is tentative and that I will update them once I get an address (I was moving to a new city and I had to see the apartment options I had and then make a choice). I called them once I made a choice to update them so they can mail me account closure details. Freaking Canterbury green comes up with some bullshit account balance saying I owe $100; I didn't contest it and decided I will pay. Without any effort to call me or mail me electronically or by conventional mail, they start to threaten my aunt who is my guarantor saying she will be sent to collections if they don't get their $100. This in my opinion isn't just immature, it is very unprofessional and inefficient. To drive home my point, look out to see if they will give any response to this review (Don't be surprised if this doesn't still spur them to explain sending threatening letters to my aunt without contacting me first). In my opinion, this is not the first time I have noticed how very wishy washy the residents relations team is. However, I always tried not to complain because I didn't deem them worth my energy. However, after this crap they pulled, I think I have some energy to waste. I can tell you that the 5 stars you see are most likely new residents and not those who have stayed there long enough to know that a nice fitness center or a nice lawn tennis court and golf course is definitely not all that I need to live happily and comfortable. What directly affects me is the quality of the apartment itself and the appliances in them. BTW, I've paid your freaking $100 the moment I saw it. Could you kindly refrain from disturbing the peace of my family. Also work on using a phone and email better. If you could send an email to someone else, you sure could CC me as well. I don't think that is so unimaginable. PS: Google needs to add a negative rating system. In Summary: ONLY MOVE HERE AS A LAST RESORT; DON'T CONSIDER WHATEVER SAVINGS YOU MIGHT THINK YOU COULD COME UP WITH BY STAYING HERE. IT IS DEFINITELY NOT WORTH IT.
Beware. You've been warned. Many people here complain about customer service here, but our experience was that people at the leasing office were always very nice and responsive. But our issues were with the crazy utility bills. If you check the previous reviews, you will find confirmation of this when you look for the ones that are not about customer service. Those that complain about customer service, kindly put, probably isn't aware enough to understand the discrepancy. We (me and wife) were tenants here in 2014 to 2015. I am in Chicago now on this Saturday morning having my green tea and dark chocolate... thinking about our move to Colorado soon (looking for housing etc.). Then I suddenly thought about how crazy the utility bills were when we were living at Canterbury. So I looked up Canterbury again here on Google, so I can write my review based on our experiences. Something not right was going on with management there (unless something changed, people got replaced etc.). Before I talk about the utility bills, I want to mention that when we moved out, I gave the gentleman everything I am supposed to, and gave him all the keys I received when we moved in. We didn't lose any, and returned all. But a few days after the office visit, I was notified that one key was missing, so they charged me--I think it was $50 or so. Hmm... why didn't he check the number of keys at the time I handed it to him? He actually didn't even look at it and just took it. What keeps some of these people from saying a key is missing, taking the money, then replacing the "missing key" that was never missing in the first place? Maybe he wants to make some commission. Just a wild guess. Another thing... if you live here or consider moving here, remember that they have a 60 day notice requirement if you plan to move upon your lease end date. Just an FYI. Anyhow, going back to the utility issue... Prior to moving to Canterbury and after, we have never had such high utility bills. For the first few months we had a $20-$25 water bill. the next month, the bill was $65, and they sent us a letter stating that they overcharged tenants due to an error and that they are fixing the issue. But then, on the following months, we still received $60-$70 waters bills. No big deal. I guess water is expensive at Canterbury. It is what it is. Of course, I could be wrong, and maybe this is a normal water bill for 2 people who don't use much water at home (since we drink bottled water). I remember the electricity bill was staggering. The heating/cooling system is a "centralized" system and run by electricity. So it could be the nature of the beast. But $250 electricity bill? And our friends who moved in a month afterwards had a $480 bill the same month when it was very cold out. We do not have any major items that use lots of electricity. We don't even have a television. Just two laptops and few iPhones. The first month (partial month), the weather was nice, and I believe the electricity bill was around $40. The month afterwards, it was $119. The month following, we spent two weeks out of town (in Colorado). The bill was $115. What?!? Seriously? That same month, the water bill was around $60. Are the meter reading people drunk? Is the ecosystem at Canterbury that inefficient? Whatever the case, in my opinion, there is something not right about Canterbury's management (not the ladies working there per se, but people over them). Even if my estimates of these utility charges are off, what I can say for sure is that our electricity bill consistently runs about $45 per month now. The highest bill during the hot months were about $65. We really don't use a lot of electricity, as we are frugal. As for the water bill, it's an included amenity (at WestWind). But even if it wasn't, my experience was it runs about $25 a month.
DO NOT MOVE HERE!!! I've rented here for 16 months now, and after the first 2 months, hated every minute of it. Ridiculously high bills, especially water and sewer, (which by the way, SKYROCKET when they fill and drain the pools, twice a year). When you call and try to ask why the bill TRIPLES in cost, they tell you that it was a "billing error" by the third party company that charges for utilities. When you call the 3rd party company, they say that this is a standard procedure that Canterbury charges bi-yearly. When I called Canterbury again to confirm, I was rudely told that since the pools are an open facility to use, it's MY responsibility to pay for it. I've swam in the large pool once. One. Time. Today, the water is off. Again. 3rd time in as many months. This place is so old and run down, that the prices you pay for a 3 bedroom apt, (approx. $850 a month) are ridiculous. It's always some excuse that it's the cities' fault, but ALL of the water outages have been caused due to leaking hydrants, busted mains, and crappy plumbing IN THE COMPLEX. Another reason the bills are so high is because there is ZERO insulation in the walls. I live next to the river bank. My thermostat is set at 75 degrees, yet the temperature inside the apt is roughly 60. There's a crack in our foundation where a large portion of concrete is missing, allowing cold air to seep DIRECTLY into the wall. When we told management about it, they said not to worry, because they were planning "renovations" in the spring. Fat lot of good that does me now when my heating bill is $250+ a month... Idiots. Let's move on to the crappy electrical situation. Bills aside, the wiring here is old, and I'm pretty sure unsafe. Every time one of our upstairs neighbors steps heavy, the lights in our kitchen flicker. This normally ends up with several blown bulbs a month. Tried calling management about that, too. They just come out to replace bulbs. No real "fixing" of anything. Dryer takes several cycles to dry. Water isn't steady. Utilities bills are too high. Vermin (spiders, centipedes, ants, mice and raccoons) are EVERYWHERE. Staff is rude, and will hang up on you. Staff refuses to do anything ABOUT anything. If you want a decent, RELIABLE place to live, IT ISN'T HERE! Trust me, folks, there are lots of better places to live in Ft. Wayne. This place just sucks.
My husband and I were very disappointed with Canterbury. They grounds are beautiful and they take care of service orders right away--it has a lot of potential, however, we consider our safety to be paramount to anything else. Unfortunately, most of our wedding presents and other packages were stolen by our neighbors that just moved in. These presents all together were worth thousands of dollars. We asked Canterbury to make an exception and store our packages in their front office if we were out of town (FedEx refused to hold onto them and even when packages were expensive and we were supposed to sign they'd drop it off anyway). The front office said no, so there was nothing else we could do. Also, when we told the staff at Canterbury, they refused to send out notices to all residents in our apartment building warning them of such theft and that the police have been contacted and told us there was nothing they can do or were willing to do about this even though we asked for everything to be kept annonymous. Luckily, we don't have children or else we would be moving in a split second (these neighbors also do drugs and Canterbury refuses to do anything about that too). This place is not safe and the fact the staff could care less to make residents feel safe is a huge warning sign. We are happy that we will be leaving soon.
This place is awesome. No place like it and if there is you will pay through the nose. Coming from Chicago I know all about that. Twice as much if not more for much less improvements that's for sure. Canterbury Green is a great place to live. Beautiful. And I'm quite sure the negative reviews here are just people who complain everywhere they go. Been here 3 years and no negatives to be said.