I will bet my bottom dollar that those posting how great this place is and how "stupid" everyone is that posts a negative comment.....works here. Why else are they so adament about how dumb everyone is that has negative experiences ?!?! Lol too obvious.... Otherwise why would you care that someone had a negative experience unless it affected you? Shady... And shows u how clearly manipulative they are... And has been this way since ive been here. I have MANY things to complain about, trust me. But those have mostly been covered by other people on here affected by the same things. I will give you one example of when I lived in a townhouse here and my ceiling was leaking it leaked all over my TV and entertainment center... Luckily I have renters insurance and had to be insistant to get it covered still...I got my new tv and told them that they did not fix the problem correctly and that it would leak again.. In fact not only would it leak again but the water that was leaking was CLEARLY moldy... Sure enough maybe a month later the ceiling leaked in the same spot with the same moldy water... Not only was it leaking from our ceiling but from our WALLS we found cracks with leaking water (also ignored). Our back sliding glass door was also smashed in completely in that same place and left that way for 3 days in WINTER... BEFORE that door was ever smashed in however, when that door was completely closed and locked, the seal and insulation are so outdated that not only were we paying $300-$400 electric bills (that is somehow not Canterbury's fault because you dont pay that to them, lmao) WE HAD OVER AN INCH OF SNOW INSIDE OF OUR APARTMENT everywhere inside that door. Still nothing was done...and when they moved us because we demanded or would have taken it all much further... There was someone in that townhouse within that same week... Since said previous posts want to call people dumb you obviously are an employee trying to boost ratings... How else would you know random people call the maintenance for this or that etc... You are dumb my friend. Why else would you criticize others for having bad experiences that you know nothing about. Even go as far to say "look at some of these people do they even look credible" lol... I have lived here for waaaaaayyy too long and only because we have had very little other options and are buying a house. Trust me when I say there are MULTIPLE different much much better options than living here ... New owners doing renovations but trust me when I say there are much more than just the MINOR renovations they are doing to SOME apartments... This place is very old and has NEVER taken care of the problems that have been presented to them that is why they AIMCO was so far in debt to their knees with this place they had to file bankruptcy and sell it go Gold Oller...
Update. After 2 years, I moved out because an opportunity came up for me to buy a home! But if things change, I will gladly come back. Completely new owners as of 1 year ago, everything is different. Most apartments are now refurbished with new everything. The landscaping is very nice too. Reviews older than 1 or 1/12 years ago are before the new owners. BEFORE READING MY REVIEW. Look at the people who gave this place 1 star? Do they look like people you would take advice from? exactly..Honestly. Don't listen to the other reviews. Seriously, they sound like stuck up teenage girls in those reviews. Ive lived her for 8 months now and I LOVE IT. My apartment was very clean, my appliances were old but they look and run like brand new! I cant hear my neighbors at all. I have ZERO complaints. I listen to my t.v. with my theatre system loudly and have never gotten a noise complaint. You have to be smart about where youre living here. Its pretty obvious, don't live in the area that's completely covered by trees, and behind the other buildings. Theres a reason those people live over there. My building is on stonehedge and its very nice. Staff says hi to me every morning, and they wait to mow grass until 11am. I think the people who reviewed need to rethink what they said. When your rent is under five hundred bucks, don't expect anything like Avalon. But its a very nice place and I plan to live here for at least another year. Simple. If something breaks that's no big deal, freaking take care of it yourself! Its amazing what stupid things people call maintainence for!!! As for the cold/hot factors? my apartment has central air and heat, never once have I complained about it. One lady who bitched about the maintance called maintanence because one of the outlets wasn't working! Lady! ITS CALLED A BREAKER SWITCH. If you have common sense, and love hanging out with your neighbors, and youre not stuck up about everything this is a perfect place! Very pet friendly and plenty of places to take your pet to use the bathroom. It truly amazes me some people give this place 1 star. As for people mad about electric and other bills, you only pay Canterbury for your rent... not utilities.(sewer and trash is an additional 30. Boo-hoo) That's all on you, and the providers you choose. With ALL bills, and rent I had a 2 bed for under 7... so I really fail to understand the stupidity of people.
Beware. You've been warned. Short: The utility bills are staggering. Upon moving out to WestWind, our electricity bill went from $140 a month at Canterbury to $17 at WestWind as of February (yes, we are frugal with our electricity. We don't even have a television). Many people here complain about customer service here, but our experience was that people at the leasing office were always very nice and responsive. But our issues were with the crazy utility bills. If you check the previous reviews, you will find confirmation of this when you look for the ones that are not about customer service. Those that complain about customer service, kindly put, probably isn't aware enough to understand the discrepancy. We (me and wife) were tenants here in 2014 to 2015. Before I talk about the utility bills, I want to mention that when we moved out, I gave the gentleman everything I am supposed to, and gave him all the keys I received when we moved in. We didn't lose any, and returned all. But a few days after the office visit, I was notified that one key was missing, so they charged me--I think it was $50 or so. Hmm... why didn't he check the number of keys at the time I handed it to him? He actually didn't even look at it and just took it. What keeps some of these people from saying a key is missing, taking the money, then replacing the "missing key" that was never missing in the first place? Maybe he wants to make some commission. Just a wild guess. Another thing... if you live here or consider moving here, remember that they have a 60 day notice requirement if you plan to move upon your lease end date. Just an FYI. Anyhow, going back to the utility issue... Prior to moving to Canterbury and after, we have never had such high utility bills. For the first few months we had a $20-$25 water bill. the next month, the bill was $65, and they sent us a letter stating that they overcharged tenants due to an error and that they are fixing the issue. But then, on the following months, we still received $60-$70 waters bills. No big deal. I guess water is expensive at Canterbury. It is what it is. Of course, I could be wrong, and maybe this is a normal water bill for 2 people who don't use much water at home (since we drink bottled water). I remember the electricity bill was staggering. The heating/cooling system is a "centralized" system and run by electricity. So it could be the nature of the beast. But $250 electricity bill? And our friends who moved in a month afterwards had a $480 bill the same month when it was very cold out. We do not have any major items that use lots of electricity. We don't even have a television. Just two laptops and few iPhones. The first month (partial month), the weather was nice, and I believe the electricity bill was around $40. The month afterwards, it was $119. The month following, we spent two weeks out of town (in Colorado). The bill was $115. What?!? Seriously? That same month, the water bill was around $60. Are the meter reading people drunk? Is the ecosystem at Canterbury that inefficient? Whatever the case, in my opinion, there is something not right about Canterbury's management (not the ladies working there per se, but people over them). Even if my estimates of these utility charges are off, what I can say for sure is that our electricity bill consistently runs between $17 (last month) to about $45 per month . The highest bill during the hot months was about $65. We really don't use a lot of electricity, as we are frugal. As for the water bill, it's an included amenity (at WestWind). But even if it wasn't, my experience was it runs about $25 a month.
I've been here for almost a year. I can't wait to move out. I have ants taking over my kitchen, I'm not a dirty person so there is no call for this. The only recourse I have is to have an exterminator in, according to the office staff. I've had my cars tagged (in February) for expired plates(purchased in September) and for not having a parking tag not visible. The parking tag was in my side window, as Canterbury never gave me guidelines on where to place. It was uncalled for, their security guys need to stop being lazy. Now, we just received a notice saying that they will no longer accept credit cards. Who does that now days? We have to go onto the portal, print a ticket, and call a 800 number and pay a fee of $18. We already pay almost $900 a month for rent. Not including the utilities that are astronomical (about $200-$250/month) when I have 3 adults and one kid at 5 years old. We have water conserving shower heads, etc. I paid less when I owned my house. Not to mention they turn the water mains off for maintenance at no notice so you can plan your showers accordingly before work. Needless to say, I would look elsewhere to live.
I have nothing good to say about this apartment complex. I stayed here for 3 years and I have accounts records saved to prove that not only did I not miss a payment but that my account was always in credit status (not just even, but credit). This is despite the fact that I had to deal with ridiculously high electric bill due to outdated appliances and windows and doors poorly built to allow a lot of draft. Upon move-out, I made every effort to let the leasing office know that my address is tentative and that I will update them once I get an address (I was moving to a new city and I had to see the apartment options I had and then make a choice). I called them once I made a choice to update them so they can mail me account closure details. Freaking Canterbury green comes up with some bullshit account balance saying I owe $100; I didn't contest it and decided I will pay. Without any effort to call me or mail me electronically or by conventional mail, they start to threaten my aunt who is my guarantor saying she will be sent to collections if they don't get their $100. This in my opinion isn't just immature, it is very unprofessional and inefficient. To drive home my point, look out to see if they will give any response to this review (Don't be surprised if this doesn't still spur them to explain sending threatening letters to my aunt without contacting me first). In my opinion, this is not the first time I have noticed how very wishy washy the residents relations team is. However, I always tried not to complain because I didn't deem them worth my energy. However, after this crap they pulled, I think I have some energy to waste. I can tell you that the 5 stars you see are most likely new residents and not those who have stayed there long enough to know that a nice fitness center or a nice lawn tennis court and golf course is definitely not all that I need to live happily and comfortable. What directly affects me is the quality of the apartment itself and the appliances in them. BTW, I've paid your freaking $100 the moment I saw it. Could you kindly refrain from disturbing the peace of my family. Also work on using a phone and email better. If you could send an email to someone else, you sure could CC me as well. I don't think that is so unimaginable. PS: Google needs to add a negative rating system. In Summary: ONLY MOVE HERE AS A LAST RESORT; DON'T CONSIDER WHATEVER SAVINGS YOU MIGHT THINK YOU COULD COME UP WITH BY STAYING HERE. IT IS DEFINITELY NOT WORTH IT.