I would give zero stars if I could. While the location is good the services and the leasing office are disaster! rude, unprofessional staff and poor management! I do agree with others here. They do checking the apartment for maintenance and safety reasons THEY BROKE INTO THE APARTMENT WHEN PEOPLE WERE SLEEPING!!!! and imagine if you're not at your place at that moment? You can't have privacy or be at ease that your belongings are safe! plus for every person on the lease will be charged $50 extra keys $50 for each and parkings are no longer for free! AVOID AT ALL COSTS
Absolutely terrible. I'm going to write this review in bulleted form so it's easy to follow instead of a massive paragraph -Moved in July 2013, lived in Vista for two years -First year was fantastic with Carmen as manager and Dorisa as leasing agent. Repairs were done efficiently, building was in good quality, there was a night guy, Tony, who took packages, handled alarms at night, etc. -I stayed on for a second year since I loved the place. RIGHT AFTER THAT, Carmen and Dorisa left and new management came in. HORRIBLE!!!! -There have been countless staff changes since. The latest woman, Suzanne, literally said to me once when the service was terrible and I complained, "I could be sleeping right now. I don't have to be here in this building." And that was because I was asking for my pending repair of over a month to please be fixed. -They fired Tony the day of and said that they were getting a real security service. Tony was there every night from 6pm to 2am and handled everything. The new "security" is a woman who sits on her phone and doesn't get up only on Fridays from 6-10pm. That's it. -Repairs are never done on time -The office is often empty during office hours and nobody is there to help -I got charged hundreds of dollars off of my security deposit for nothing, even though there were no repairs and currently, I am on hold on the phone with them because it has been 33 days since I moved out and I have received no charge sheet, no info AND NO DEPOSIT. I had to call them and figure this all out on my own -You can't get packages after 6pm so forget about trying to get your shipments after work. Truly a terrible building. Poor quality. Don't live here. I'll update if my refund is different from what they said or later than the 40 days it's about to be.
Apartments are OK, a little over priced but Ok. Stuffs here are soooo rude!!! Especially, the new manager, Michelle. She changed the concierge and package hours, and notified residents on the same day. She's just super rude. Too many things. Generally she just not a good person.
I signed a lease with Vista for a year, and was begging to get out of it by the ten months. First off, it is very overpriced for the location and the age of their apartments. The worst part was their TERRIBLE inability to handle any problems in a decent time period. We had to get our thermostats replaced TWICE because they were simply not working. My room mate and I lost hot water many times, and it would take days for them to fix it. I did not have heat working in my bedroom for 2 weeks, because they kept insisting that they would send someone and they never did. At one point in the winter, my thermostat CAUGHT ON FIRE (clearly there is a wiring problem). I called them when the office opened at 9. When I got back to the building at noon, I spoke to the office and they said no one had told them about it! My room mate and I are full time students and are rarely home during the day. Our heating bills during the winter ranged from 250-400 dollars! For a two bedroom apartment! They claimed it was because this winter was "exceptionally cold". Additionally, they have AC units that stick out of the building and during the winter, there is a brutal draft that comes in and makes the heat extremely ineffective. Also, a pipe burst during the winter, essentially turning the lobby into a lake, and because they have no maintenance people in the building, we had to wait hours for maintenance to come and turn off the alarm. This was an issue at least twice a month, in which an alarm would go off in the middle of the night, and we would have to wait up to 3 hours for a maintenance person to come and switch it off. Fire fighters did not have access to it. Also, one night when the alarm had been going over for 45 minutes, I decided to call 911 to see if they were coming, and the responder told me that no one had notified them of the fire alarm going off. Effectively, the buildingis extremely unsafe and has an inefficient emergency response. Additionally, it is not a smoke free building, and towards the end of my lease, the apartment below me smoked excessively and my apartment reaked of cigarettes. I told them it was impossible to live in and she said they would be in "air fresheners" in the vents. Two weeks later, it was still terrible, and she said "whoops, we actually just got the fresheners in and we will put it in". Currently, we have been moved out of the apartment for over 3 months and they have still not sent us our safety deposit. They are extremely inadequate in solving the countless issues that come with such an old building, and living there was one problem after another. I have told everyone I know to not live here because I would never want anyone to have to go through all the inconveniences that we had to deal with. Many residents I ran into had the same complaints and subsequently did not renew their lease.