I had the ABSOLUTE worse experience of my life with a Paragon property in Southfield, MI. I would NEVER recommend any of their properties. I had to let my current apartment complex know of my intent to vacate by 8-31-15. On 6-8-15 I toured a Paragon property and filled out an application. I was told on 6-9-15 that I was approved, however there weren't any one bedroom apartments available. I was told my name would be added to the wait list and if the one bedroom, 2nd floor apartment I desired became available I would be notified. I received a phone call from "Etta" on 6-15-15. She indicated that an apartment (she gave me the address) would be available for occupancy on 9-1-15. This, I thought, was perfect since my current lease ends on 8-31. She sent me an email with the specifics about signing my lease and ended the phone call asking for me to review the email and contact her to schedule a day and time to sign my lease. I contacted her on 6-20 via email with some questions. I didn't get a response back. I then called the office on 6-26 and was told that Etta had been off but was expected to be in later in the day and a message would be left for her to return my call. Again, no call was received. On 6-27 I called and left a message on the general voicemail for the complex. I left a detailed message as to what I was calling for and explained I needed a call back right away because I didn't want to notify my current apt complex that I was vacating the apartment until I got my specific questions answered. I did not get a call back. On 6-29 I called and asked to speak to Etta's supervisor. I was transferred to "Elizabeth". I explained to her my failed attempts at reaching Etta. She apologized and explained that Etta had been sick. I gave her the address that Etta had given me and was promptly told that there was no indication on their end that the apartment was reserved for me. Elizabeth also indicated that the current resident of the apartment would not be vacating it until 8-31 so there was no way the apt would be cleaned and ready for me on 9-1. I explained to Elizabeth that Etta did not explain any of that to me when she offered the apt to me. I explained to Elizabeth that I didn't want to inform my current apt complex of my intention to move if everything wasn't a go. Elizabeth then offers me a 1st floor apartment (I don't like 1st floor apartments) in the same building as the apt offered to me by Etta but said I would have to move in by the end of July. I had already explained to her that my current lease doesn't expire til 8-31. If I move in July I will be paying rent to two separate apt companies for July and August. I don't have that kind of money. Elizabeth then stated that what she could do is contact the occupant of the apt promised to me by Etta and find out if they were moving before 8-31. At this point I was fed up! It's the day before I am supposed to notify my current apt complex of my intention to move and I'm not sure if I can move..... that is ABSOLUTELY unacceptable! Elizabeth stated that Etta had been out sick. I'm sorry but that's not my problem. Business and life go on. There needed to be some way for all staff in the leasing office to know which current and potential residents Etta had been in contact with prior to her being out sick. How could the office staff not know which apartment Etta promised me?! How could the office staff not know when the current resident would be moving out of the apt that was offered to me? When I asked for my application fee to be returned I was told that application fees are non-refundable. Really? Well I may not get my money back but I WILL inform EVERYONE I know (I've already contacted the Better Business Bureau) of the piss poor customer service of Paragon properties and the poor organizational skills of the office staff. You can take THAT to the bank!
Franklin River Apartments would never be a place where I would recommend someone to stay. The biggest problem that I have with them is that the management acts like something they are not and they also won't tell you very important information about their apartments, you will just have to experience it yourself. That is why I am here to give you the heads up that I wasn't given. First, I would like to say that you can never have someone to constantly talk to or help you because it seems like they get new people every other week, and these new people seem to get worse. They can be very rude at times. My mother has gotten out of character a few times with a manager named Etta, because of how disrespectful she was. Recently, my mother had a complaint and one of the managers didn't want to talk to her so she acted as if she was on the phone with someone for about an hour. What type of professional does that? Also, they fail to tell you important information. When I moved in I got moved into the nature, literally my apartment building is surrounded by trees and the forest. I call it the forest and nature because I recently witnessed a deer have a baby by my patio. They like to tell you that "there may be a few little spiders because of the trees" There weren't a few spiders and they definitely weren't little. There are so many bugs all the time from little and big spiders, to Rollie pollies, to little slimy things. Thank god I have not experienced bedbugs. They also lied, I was told that since I do live in the nature, someone will come and spray for begs every Wednesday.... They will not come unless you call them. Now, I can deal with spiders but this place has gotten so out of hand that my neighbor and I have witnessed a huge type of snake by our patio areas. YES! A snake! We have it on video and everything. We notified that office and had them to come get it. But the office doesn't even have the decency to notify the residents. The building that I stay in is a pet building. I think residents should be notified to keep eyes on their dog at all times when taking it outside if a snake is around. I also hear many children in my building, it is warming up and kids like to play outside, and some residents won't even know that a snake could be in the grass their child is playing in. That's unacceptable. I planned to live in some nice apartments for a while, not a zoo. So I won't be renewing my lease and if they can't control their bug and animal problems, this place needs to be shut down.
I enjoy living here, I like my apartment and don't have any major problems. Maintenance guys are quick and the office ladies are nice. My son and I live in the back by all the trees its really quite and don't plan on moving anytime soon.
BED BUGS! They had a thermal remediation truck backed up to the apartment below ours today. That process is only used to get rid of bed bugs. Management is not honest or up front about these types of situations. Very secretive and they tell all maintenance and outside contractors not to disclose any information to the residents. I would not advise living here at all.
Don't move here. There are TONS of other places around here. go to them, check them out 1st. The pictures on the website Do not really look like the actual community. The pool is not heated (nor is it ever clean) it is NOT quiet!!!!!!!!! Loud music from neighbors apartments and cars all the time. The grounds are not pretty like in the pictures!!! The picture of the workout room is not the equipment that is in there now. New people working in the office all the time. If you have a job or small children this place is not for you. You can hear EVERYTHING between apartments and in the hallway. If you like to sleep at night, look elsewhere. If you don't want your apartment and hallways to smell like weed, don't move here. If you don't want to look at trash every time you step outside, don't move here. If you like hot water for showering on a daily basis, don't move here. If you don't mind any of things then...by all means, move here.