Terrible place to live. Fees on top of fees and the services that these fees cover never come through half of the time. When I moved out on Aug 4th they said they would have to replace the carpet in the living room and would let me know how much it would cost if the deposit would not cover the whole thing. Well I was supposed to hear from them the following day and got nothing. So then I called about 6 times every time I got sent to the call center and they said they would send an urgent email to contact me back, which of course never received a single call from them. Then all of the sudden I get an email on Aug 24th saying I owe an additional $175 for the carpet and that if i don't pay by next week they were going to send me to collections. Absolute worst place to live. I even had a neighbor who's ceiling fan stopped working and they told her that it wasn't in their budget to fix it. WTF the landlords main job is to up keep the maintenance on the dwelling areas. When another neighbors ceiling drywall caved in because of a leak from the roof after the heavy rain on memorial day they didn't fix it for 2 weeks. Then after they did fix it they left all the debris from the repair on the kitchen floor, counters, and sink with out cleaning any of it up and also cleaned their tools off in the tub and left all the trash and other debris from the tools in the tub. There's no problem with making a mess while fixing the stuff but at least clean up after your finished. Apparently this is relatively new management at this place because I had another neighbor that lived there for like 8 years and had recently left because of how bad this place is ran now. Overpriced and absolute worst management I've ever seen at any establishment. Avoid this place like the black plague. Plenty of other places available that are better then here. If I could give this place zero stars I would.
Exceptionally high electric bills, very high water bills. They require you to pay for valet trash but never seem to pick it up. Have had no luck with maintenance fixing issues, even after 3 attempts so we gave up. My girlfriend is allergic to wasps and bees, there is a wasp nest that's too high for us to spray so we told the office. Even after, no exaggeration, 7 attempts (drawing a picture of location, showing office staff physically the location, work order after work order) the wasp nest is still there, buzzing away. I've never written a review for an apartment before because most things I can understand/accept with apartment living, but if I save one person from moving here then I've done my good deed. Had I read reviews on this complex I would have never moved here. Unfortunately it's the cheapest complex in the area without living in the ghetto... So, choose wisely.
One of the cheaper apartment complexes in the area. However, you get what you pay for. The renovations they've made are nice, but the appliances here are a joke. They are all ancient and need to be upgraded bad. The location is nice, and that's the main reason for living here. The pool is nice, but the gym is tiny. Like I said, you get what you pay for.
My dad, who is a disabled vet, has lived here for years. He was charged $700 to treat bedbugs, which are apparently a repeated issue in this complex and no tenants' fault at all. We are hoping to get him moved out soon. If you are looking here, look elsewhere.
Fees, Fees and more Fees! In July a new management company took over Mission Tanglewood and ever since then things have continued to go from bad to worse here. A bunch of new fees have showed up on my utility/water bill that I never agreed to pay when I signed my lease, and now this dump has a fresh coat of paint on the outside and a new name: Landmark at Prescott Woods but still has all the same old problems it had before. Lack of communication from management or even anyone in the office, and continually charging additional fees for anything they think they can get away with seem to the normal here. Had I known the $888 base rent I agreed to pay when I signed my lease contract would turn into $975 monthly after all of their fees (valet trash service you cannot opt out of, pet fee, fee for having dumpsters on site, fee for the company that prints out the utility bill and now the fee to pay your rent online) I definitely would have chosen to live somewhere else! Now they have decided to change the rules completely along with the name and are no longer accepting any payments in the office because it takes their inept office staff too long to process that many payments...oh but they're not bothering to tell any one THERE IS A $32 FEE TO PAY YOUR RENT ONLINE if you use a credit card and don't have a checking account! And lets not mention the strong armed robbery / home invasion where 2 people were shot that happened here in October because the management sure hasn't bothered to even notify the residents of this event! If it hadn't happened in the building right next to mine and then been on the local news that night and the next morning, I wouldn't have known either! Please whatever you do, spend your hard earned cash to live some place that they actually care about maintaining the property and respect the fact that you work hard by not constantly finding ways to nickle and dime you out of every extra penny you can hope to earn while trying to find a way out of this dump!