Don't believe your first impression, coz you will think it's a great hotel. It's not great, but it was a good hotel to a point. The hotel is fairly new. The stuff are more than happy to help, but I can see they lack the experience. The elevator system is one of my issues, you press your floor number and the system tells you which elevator to take. What the system don't count for is the number of people entering on one press. Also I requested a late checkout, and they told me that they are fully booked and they can not accommodate my request. And it was funny coz at the same time I can book an extra night and it was avilable. So the hotel was liing to me to the fact that I can pay a full rate for one extra night rather to just give me an extra 2 or 3 hours. Which they give me at the end. But it shouldn't e this we. I think they need more experience people and to look at what really people needs and demands.
Just returned from a great vacation!! Loved the hotel. The staff is super friendly. I would come back again and again. Looking forward to seeing the new coffee shop and juice bar as well as the Spartan gym when I return.
The best hotel ever..we had a family holiday and everything was amazing at the hotel in which we spent around 12 days. All the employees at the reception and concierge without exceptions were very very friendly, always smiling and always willing to give assistance. My gratitude goes to King and his colleagues as well as Moe and his colleagues who gave a great impression of hospitality and good aspect of the hotel. It is a perfect place for family vacation...noting that we came all the way from the Middle East
JUST GOT BACK FROM MIAMI BEST TIME OF MY LIFE FROM THE BEGINNING TO END THEY UPGRATED ME TO A JUNIOR SUIT THE VIEW WAS AMAZING THE CERVICE WAS THE BEST I EVER HAD I WILL RECOMEND THIS HOTEL TO ALL MY FRIENDS & FAMILY IF YOU WANT TO GO TO MIAMI THIS IS THE SPOT TO STAY EVERYONE WAS FRIENDLY THE FOOD WAS GREAT BEST PART WAS THE ROOF TOP THEY WORK WITH EVERYONE THE PRICE IS REALLY GOOD SPECIAL THANKS TO (FEDERICO THE MANAGER ) (ISIS SO SWEET ) & BIG SHOUT OUT TO MY GUY(TYQUAN) FROM BROOKLYN THIS GUY KNOWS CUSTUMER CERVICE TO THE FULLEST THANK YOU THANK YOU SEE YOU GUYS REALLY SOON
The Most Amazing Experience. Absolutely The Most Beautiful Place I Have Ever Seen. Ten Stars Sound More Appropriate. ☆☆☆☆☆☆☆☆☆☆ Every One Super Accommodating. Juliana At The South Pool Was So Wonderful To Everyone. She Was Always Making Sure Everything Was Prestean. LOVED IT!!