I lived here for 5 months and i can't wait to move out. for the first 2 months the place was really nice not so many people quiet and I love that in a place. Soon around the 3rd month it went downhill with the new management. More people came in meaning it got louder and more people. My neighbor blast music, The people here is rude, and the dogs here are violent. The workers are very rude here and the only good thing is the pool. I moved here because the workers said it was zoned for lake brantely but they lied to me so then they can steal my money. I won't recommend these apartments to anyone and i can't wait to move out.
Excellent experience. I needed short-term rental to live in Orlando for a business project and they gladly adjusted the rent terms -- without boosting the monthly rent! Front office and maintenance staff are exemplary. Requests for service on the apartment are always met within a few hours -- even as simple as changing light bulbs! If I were to stay in Orlando beyond the term of my business commitment, I would gladly stay here at Los Altos. While the property may be somewhat dated, the staff are excellent. tt
Los altos employees are trained to scam. I was misinformed about a prorated amount of rent due at the end of my lease, spoke with a girl in the office, and was confirmed that the amount was correct (I paid on the UDR site). I got a notice of an additional amount with a late fee because whomever I spoke with misinformed me that that was the appropriate amount (once again, this was the amount online). I asked to have the late fee removed because I did not pay late. I paid back in January when i was told the incorrect amount. Of course there is no proof that I was told this becasue the girl in the office has not spoken up. I have tried to contact Lindsey Rivett for two weeks now (manager) as well as spoken to Mindy Carreras (UDR district manager). Lindsey has simply not returned my calls. Mindy actaully hung up on me when I asked for her superior, mind you no rise in my voice of cursing was used. She stated that she will under no circumstance NOT remove the charge. She made sure I understood only her and Lindsay could do this so I was wasting my time. I asked her for a receipt of payment/invoice of charges and she promptly replied she can't do this since we get emails of payment (funny enough I finally got an employee who was NOT Mindy to print me one). She refused and said no one can see this but her. I just recently got my last water bill....via email.....with ANOTHER late charge. Please someone explain to me how I'm late when I've received no bill in the mail??? (which they told me I'd be getting?) DO NOT RENT HERE.....they'll scam you at the end
My husband and I moved into this Los Altos complex, in October of 2013, we moved out October 19, 2014, a Sunday. The office was closed on Sunday, so I went down Monday morning about 9:30 am to return my keys. Willian was in the office and we finalized everything and I left. A days later I received an email from Mindy (the property manager) showing an itemization of my final bill. See below, note the amount we were charged for rent on Monday, because the office was closed on Sunday and we were not able to returned the key until Monday morning. This young woman should not be working in this position. I never had any problems wit them until I moved out. I called and spoke to her when I got the email on October 20, she said she sent out our check. As of today, December 4, we have yet to receive the balance of our security deposit. We have been calling the local office as well as their headquarters, gone into the local office and nothing. I have heard things from others renters who have moved out. When I ask them about it, they say these are just a few people who want to cause trouble. Someone from the office has been calling my house phone and hanging up before the end of the first ring, when I return the call, there is no answer. They have my cell phone #, no one has tried to reach me on that. I must say, maintenance was great. I think they are trying to pretend that they try to call us. Renters, just be aware! Deposit Ledger at move-in (250.00) Additional charges/credits/payments after move-out Ledger Account at move-out Final Utility Charges 10/01/2014 - 10/19/2014 (11/1/2014) 36.16 Pest Control 09/01/2014 - 09/30/2014 (11/1/2014) 3.00 Rent 34.97 Trash Reimb 09/01/2014 - 09/30/2014 (11/1/2014) 22.00 Water/Sewer Reimb 09/01/2014 - 09/30/2014 (11/1/2014) 31.74 Balance at move-out 127.87 Total Deposits (250.00) Refunded Amount Total additional charges / credits / payments 0.00 Account balance - refund due (122.13) Carmen Marshall
Drug Dealer Haven!! Oxy!!