Staff is very unprofessional. Maintaince comes in with out knocking and does not leave notice when they have entered your home. Had no lights due to electric issue, mold due to leak in the upstairs bathroom over my food pantry. Served me a notice about my service dog when they had proper documentation already on file. Must I go on..... Yes! Management as made comments about the number of vehicles out side my home. The list can go on and on...... Do not rent here. By the way i wonder if I will have lights for Christmas...
This apartment complex is the worst! Apparently, they are "renovating" / have been renovating for MONTHS --- which is outrageous because everything looks the same, no internal apartment upgrades, just extensive construction on the exterior of the buildings. Construction literally right outside my front door. Men on my porch, knocking on my windows instead of the front door, notes on my front door saying "don't open my windows for 10 days," notes saying they are not liable to any damage to cars, people, property, etc. yet I see the construction workers drinking beer while they work, leaving empty cans in the yard areas, piles of ladders all over, piles of wood taking up parking spots.. No discounted rent, no condolences, can't break the lease, no one told us this would happen when we signed it in March. It is outrageous. Not to mention the people who live here.. are ratchet. So many kids, so much smoking. I hear some baby (that's not even in my building) screaming every single night. I hear sirens all the time. My bathroom smells like weed at 5AM every morning from the guy downstairs, everyone here is coughing up their lungs, low income, you get what you pay for. Don't waste your money here, pay a little more for something nicer, quieter.. We have already signed a new lease, paying $200 more per month for a smaller apartment, and I cannot wait. That's how bad this place is.
Moved out in time and correctly and they tried to collect money for late fees. Also there incompetent landscapers broke my Window with a rock with a weed wacker and they say it was not them. I have the statement that they owe me money and they have not paid me. I challenge their staff to look me up and call me and end this. They also reported me to collections for no reason. A one star rating is too much to give to these incompetent people.
The Environs community looks nice and the staff is great... UNTIL you have signed a lease. Let's just say that I have been waiting for 3 months to have a back glass door fixed that does not lock (seems like a big safety issue). I guess if our place gets robbed or my roommate gets raped or hurt, the Environs does not care because it wasn't their friends or loved ones. We also have a screen door that fell off the tracks and our garage has a hole in it. I have now taken it upon myself to fix issues. I have fixed a light switch that stopped working, the garbage disposal and a few other minor things. One advantage of renting is that the renter doesn't have to fix things that break. That is not the case here. Their website is garbage. I have signed up for automatic payment 3 times and so far it has not worked a single time. Because it is not being taken out of my acct I have been hit with 3 $100 late payments. Upon moving into our house we noticed that there was dog waste all over the back yard. Our fire place was missing the pieces and after only a month noticed that the carpet is splitting at the seems. This means the Environs are just stretching the carpet instead of replacing pieces. I'm sure I'll be getting charged for their short cuts. On two separate occasions the staff has come into my home to do regular maintenance, which is fine and I completely understand the need for it. But they left muddy footprints on my carpet. For the money you pay and the little respect you are given, I'd say rent from a private party, as I will be doing when my lease is up.
Our biggest complaint is the office staff--they do not seem to have their stuff straight, nor do they bother to double check their files/computer system before calling the residents with "issues". First problem was when I had a package delivered there, I was never notified it was there and when I called to double check on it, I was told it had been sitting there a month. Never did they try to call me and notify me that it was there. Second issue was when they called and tried telling us that our renter's insurance was expired and that they needed a new copy of our renewed policy before or else we would have been fined...except, we, along with many other people, set up our renter's insurance policy to run the length of our lease. This was 4 months before our lease was supposed to end. After correcting them--they realized that they didn't bother to double check anything, they just made the phone call. And lastly, after we moved out, we got a bill with the damage charges and we sent a check like we were asked to; I even called to double check on the total amount due. Two months after we had moved and after the phone conversation, the office called and stated that they were sending us to collections because our bill wasn't paid. Only to find out--after losing our cool with the office staff--that they had our bill as "paid" in their system, but nobody bothered to double check that before making a phone call! I've spent some time working in property management AND I've had to deal with different property managers having lived at different complexes--NEVER have I had so many issues with incompetency in the front office!