Our biggest complaint is the office staff--they do not seem to have their stuff straight, nor do they bother to double check their files/computer system before calling the residents with "issues". First problem was when I had a package delivered there, I was never notified it was there and when I called to double check on it, I was told it had been sitting there a month. Never did they try to call me and notify me that it was there. Second issue was when they called and tried telling us that our renter's insurance was expired and that they needed a new copy of our renewed policy before or else we would have been fined...except, we, along with many other people, set up our renter's insurance policy to run the length of our lease. This was 4 months before our lease was supposed to end. After correcting them--they realized that they didn't bother to double check anything, they just made the phone call. And lastly, after we moved out, we got a bill with the damage charges and we sent a check like we were asked to; I even called to double check on the total amount due. Two months after we had moved and after the phone conversation, the office called and stated that they were sending us to collections because our bill wasn't paid. Only to find out--after losing our cool with the office staff--that they had our bill as "paid" in their system, but nobody bothered to double check that before making a phone call! I've spent some time working in property management AND I've had to deal with different property managers having lived at different complexes--NEVER have I had so many issues with incompetency in the front office!
I sign my least in August, but I'm giving them a negative review now. I think it's a huge inconvenience to have somebody come in a month and a half away from signing a lease have them pay a deposit, and have them sign an agreement stating that their place will be ready by August 10th, and then calling them on July 28th to tell them that sorry you failed at getting their apartment ready in time and it won't be available until the 15th. This has become a huge inconvenience for me because I have a dog that I now have to find lodging for, and since we gave notice at our old apartment that we would be out by a specific date we can't change that move out date and it is now put me an inconvenience to find another place to live for those additional days that I'm out of an apartment. Not to mention my storage unit which I've already put notice in at and I'll now have to extend my stay there, oh and let's not forget about my mail that's going to be delivered to an apartment that I am NOT living at because this company failed at getting my apartment ready. And then they don't even give you a deal for them not meeting their end of the agreement but I bet you they're going to expect that rent check every month on the first. They can give us sorry all they want, but that doesn't make up for unprofessionalism. I work for a property management company, and the peron that is responsible for this mistake would be fired.
I lived in the Environs for a year. I work in property management and consider myself to be a great resident and I will say that this is a big corporation style of property. With that being said, you will get the same consideration for being a crappy resident as you will for being a good resident. They also will nickel and dime you to death. The amenities are so-so at best, the fees on the online portal are brutal, the management communication is terrible and the parking is well, expect a walk. The fellas that take care of the maintenance are wonderful, but that's the only positive thing I can think of about this property. Keep looking if your in the market.
STAY AWAY!!!!!!!!! Linda in the office in confrontational and the management does nothing to correct the situation. My boyfriend and I went and looked at an apartment here and not only did she never get back to us until we finally changed our minds, but when we asked for the deposit back that we were told we would have to put down immediately or we would lose this apartment she said no. We had to fight and go around her to get our money back. Then they "lost our check in the mail". That is crap. The manager probabaly never mailed it back to begin with. There is no accountability at all. SO, if the customer service wasn't enough to keep you away, let me tell you about the apartment. Horrible. The "spacious" downstairs smelled like dog/pee and had a narrow spiral staircase that would have been more than difficult to set up furniture down there. Also, the new clean carpets were crunchy. Everything was old, and there were major dents in the refrigerator and the front door... who knows what happened there. When we did the tour she showed us the back and the screen door fell off. The stackable laundry units were tiny and she bragged she could fit 3 towels in there. WOW, 3 towels?? Tell me more! Trust me, this is not a place you want to live. You can find nicer places for less. Keep looking elsewhere!
You get what you pay for here. Noise from other apartments due to super thin walls are our biggest complaint. A tub that won't drain even after they "fixed" is the second. Outside of that the rooms are nicely with plenty of space. Wouldn't live here again mainly because Westminster isn't central to much.