DO NOT RENT HERE. This place is nothing but a bunch of scam artists. We moved in from out of state, sight unseen, and were told that we would be getting the apartment from the picture, hardword floors and updated. Our apartment when we arrived had carpet and was complete trash. Not only that, there was dried up food still on the kitchen floor - they never even cleaned the apartment. But this was just the beginning. We had several things breaking constantly including the AC in the summer which went a week without fixing and the heat in the winter which went 3 weeks without fixing, making our apartment uninhabitable. We always paid our rent on time and never caused any problems, despite new ridiculous and random charges being added to our rent every month. When we moved out we cleaned our apartment spotless and when we asked what company to use for carpet cleaning, they said they would do it for $60 and not to bother because they would be remodeling the apartment anyways. Little did we know they would try to remodel it on OUR dime! We received a bill in the mail for $1200 including $860 to REPLACE carpet that was perfectly fine and they were going to change to hardwood anyways and $200 for PAINT when we never so much as put up a poster with tape. This place is a JOKE and they WILL rip you off and take advantage!
We were shown a "model" apartment with the same floor plan and were told that we would be getting the updated model with new stainless steel appliances as well as updated cabinets and countertops. We were rushed into signing our lease agreement and the receptionist told us that the model was exactly the same as our apartment, so we shouldn't worry. Stupidly, we agreed. Our apartment had spray-painted white cabinets, spray-painted black counter tops and all white ancient appliances. When we raised concern, we were told that our apartment was not in the updated tier and that we weren't paying for that nice of a place. (When we really were.) My boyfriend and I lived there for 3 years and honestly don't know why we stayed as long as we did. The management that was there when we first moved in was absolutely awful. The managers were fired/quit twice while we lived there. It was a rare occurrence when we actually had a member of the staff treat us with kindness and respect. We placed multiple maintenance requests that were never done. We asked to be sprayed for spiders and ants on multiple occasions and it was never done, especially when a crack in our wall brought in hundreds of ants that we had to take care of ourselves. During our first summer, our air conditioner broke, we paid a horrendous power bill ($275.00 for a 2 bedroom apartment), but were promised that it was completely replaced with a new model. The following summer, it broke again. When I submitted another maintenance request, they told me that it must be me "overusing it", but that they would send someone to check it out. 2 days passed, nothing. I called the management and was told that they had no record of my phone call or maintenance request. I had to have my dad call in the following day and he was also told that they had no records of my multiple phone calls and they had no idea what I was talking about. When someone finally came by to fix the unit, they told me that it needed to be replaced as it was one of the oldest units in the complex. (Funny, considering it was "replaced" the year prior) I was also told I would get reimbursed for my electric bill and it took three months to get my money back. The parking is horrible! You are given one covered stall and access to their open spots, but would end up parking across the complex because they were all taken. We had other people park in our covered stall regularly and management wouldn't do anything about it, even when we gave them license plate numbers. We were forced to pay monthly for "Valet Waste", which is essentially an excuse to be lazy and leave your garbage outside of your door for someone to pick up. When I asked if I could opt out of that, they told me it was mandatory. What kind of complimentary service (that isn't free) is mandatory? Police are constantly there arresting people for drug use, trespassing, etc. Our next door neighbors regularly dealt drugs outside of their apartment and on their balcony. People would always be in the pool after hours, be really loud and obnoxious and would end up having to be broken up by police. There were many times that I feared for my safety just walking to my car in the early mornings. You are charged for "Common Area" gas/electric/water, essentially paying for the lights to be on in the laundry room/mail room as well as their rental office. Such a joke! You will be charged a horrendous bill when you leave for things that you shouldn't have been charged for. Even if you take pictures and are detailed on the "damage" sheet when you move in, you will get charged for everything. There were maybe one or two dents in our walls after we left and we were charged $150.00 for paint and spackle. We were charged for a set of blinds that were broken when we moved in. I just bit the bullet and paid it because I knew that the fight wouldn't be worth it. My advice, do not live here if you want a pleasant place to live.
Lmao I love the bad comments they r halarious I'm only rating this 5 bc my friend works here n he's very nice. The reason he sometimes takes a long time is bc he has other thing to do lik help other ppl that asked first so wait ur turn .now back to the bad comments they made me laugh really hard probably bc it's not that bad sure bad stuff happens here but it happens every were n ppl barely come out I say it's a really quite neighborhood well exept in the summer bc the kids go to the pool but they r not that noisy they can be but that's bc they r kids no one's kid ever is quite all the time. All in all its a good place to live
I've been with Country Lake Apartments for 4 years and I can say I'm absolutely satisfied amazed on the services how the people that work for this company are so good to you they treat you with respect they understand your problems all you have to do is talk to them and they work the best to help you I am so sad that I have to leave because I have to get a three bedroom now I wish country Lake has a three bedroom. I will stay here as long as I can anybody that's looking for a place to be safe happy neighbors, sleep, staff understanding maintenance is awesome come to Country lakes they got you.
I hate complaining... but i have to be honest... I've been very disappointed. I'll start positive, I just love how spacious the apartment is... That's why I'm giving this review 2 stars instead of 1. Now for the con's... Management has been a joke.... they never get back to you like they say.... & All the lovely amenities they promise... it's been kind of a joke! The lovely sparkling pool was closed more days than opened during the summer. Clearly, it was out of laziness for not cleaning the pool or wanting to replace needed parts. Same goes for the basketball court & gym. Broken parts. Where to begin on our apartment so far.... We've had more maintenance issues then anywhere else & nothing is ever fixed properly. Everything they replace or try to fix (tub/stove/garbage disposal/dishwasher) is only replaced with another broken appliance or done very poorly. Not to mention the pest problems... which you have to pay a monthly fee for...clearly it doesn't work. Very disappointed... Hopefully things change if management cares... I'd love to give higher rating.