DON'T LEAVE HERE. Apply for NOTHING, but HAVE TO pay. I will give a zero star if there is an option. I have finished an online application to sign a 2-br apt here and paid the application fee and administration fee. I am supposed to move in at the middle of May. On May 4th, the leasing office of Heritage Green called me that the apartment will not be available because the old residents who live in this unit decided not to move. Seriously, you tell me 12 days ahead of time!!!!!!!!!!!!! Those residence whoever don't want to move suppose to tell the apartment leasing office at least 60 days ago. Now the leasing office personnel wants me to sign another apt which is about $200 more per month. I said no. And the leasing office also tell me if I am not renting here, the $60 application will not be refundable. WTF, you allow your residents inform you 12 days earlier that they do not want to move and kick your new resident out. I am so done with this place. What a terrible management has been run by Heritage Green.
Great staff. Very poor insulation and windows. Had frost, ice and mold on windows and doors all winter. Huge electric bill and little warmth. Noisy upstairs neighbors when they were up and walking around at all hours
I'm not one of those people who gets mad about one little thing and feels the need to write a bad review... I've also lived in several different apartments over the years so I don't believe I'm an apartment snob who feels every nook and cranny should be bleached and pristine. I lived on the bottom floor in one of the apartments on Shoal Creek Lane. I'm realistic so I knew that I would be able to hear the people upstairs, however, that is kind of an understatement... They have a couple bigger dogs so I knew it was going to be a little louder than I originally thought... I am a deep sleeper and I was woken up every morning when the dogs get back inside from their walk. I also know exactly when the people upstairs get home as I can hear the dogs jump around. I can also hear the people upstairs walking around. I can hear the dogs jump on furniture and jump furniture and jump on furniture and jump off furniture. I can hear vacuuming and I can hear every time one of the dogs bark upstairs. Friends and family members don't like to stay over because of how often they are woken up during the night and early morning. I know most apartment complexes use cheap everything in terms of windows and appliances. First off, the maintenance guy put that plastic stuff over the windows because of how drafty they are BUT didn't even know to blow dry it so it would shrink and actually keep the air out. I once lived in an apartment where snow would blow through the doors and it was warmer than my apartment at Heritage Green. Talk about a cold and damp apartment... Centipedes loved my apartment. The electric heat when set at 70 consisted of me wearing gloves, sweatshirt, and sweatpants because it was too cold for me to wear jeans. Granted, this past winter was worse than any winter I remember but I only moved into this apartment in February so the worst of it was already over. On 65 degree days it was warmer outside than in my apartment. As for cleanliness...I took over a sublease so I don't have a valid opinion on that. From what I have seen it's probably decent. Don't forget - Must give 60 days move out notice. Also, you pay $15 a month for trash and there is only one dumpster and it was quite the hike from my apartment.
This complex has gone so far downhill since I moved in here four years ago. I've lived in two separate apartments here and at first the experience was great. I loved my neighbors, the complex was always maintained well, and any issues I had were quickly fixed. In the past two years, everything has completely turned around. In 2012 I decided to transfer into a bigger 2 bedroom apartment with a roommate. When we first entered the new apartment, it was like the maintenance crew had not even touched it since the last people moved out. The entire apartment smelled so strongly of Curry that it took months and lots of money in candles and scents to make the apartment livable. One of the maintenance men even made the comment to me "I don't know how they let you move in this apartment in this condition." Some reward for a resident who paid rent on time and kept everything neat and clean for two years huh? Every year, the rent has gone up at least $50, and the price I pay for this unit is more than $100/month more than others who have the exact same apartment that moved in after me. Within moving in the new apartment, the back sliding door didn't lock properly, the screen door was broken and wouldn't slide, the front door handle was so loose that anyone could have easily broken in, the master bathroom toilet constantly runs if the handle isn't positioned properly and hasn't been able to be fixed in 2 years, the kitchen cabinets were filthy, and just recently the air conditioner started leaking and flooded into the laundry room and there is what appears to be mold growing up the wall by the leak. Maintenance said they would come back to scrub it with bleach but they haven't done that yet. I've gotten a notice twice now saying they are going to come in and charge $20 to fix a crooked blind that my cat bumped into. When I called the office to ask which blind was broken(none of them are) they couldn't tell me which one I needed to fix. They stated they want the apartment to maintain a high level appearance. If that's the case, why are there cars with flat tires not being moved, a garage door that doesn't match the color of the others, and pot holes everywhere?The sealing in these apartments is so poor and it's typical in the winter for my electric bill to be pushing $300. I pay more in a month for an 1100 sq foot apartment than my parents do for their 3000 sq ft home. Also, expect to hear your neighbors. The people upstairs are always stomping yet I got a call from the office that my TV was too loud. They supposedly have breed restrictions, yet I think recently I've seen more restricted breeds here than allowable breeds. If you want to try to find somewhere to park getting home later than 7pm, good luck. Often times I have to park on a different block because the residents with garages and driveways don't use them and take up the overflow parking. This week, I had to park my car so far away from my unit and the window was completely smashed in and the car broken into. The complex had so many pot holes after this year it was impossible to avoid them. They weren't even attempted to be fixed until August and even after "fixed" there are still cracks and holes everywhere! So many of the residents that live here now are trashy with beat up cars and let their children ride all over the parking lots and have nearly caused accidents dozens of times. The pool is an absolute joke. Residents from all over Hilliard come over to enjoy the city pool that's supposed to be just for the complex residents. At any given time, more non-residents are at the pool than residents. The bathrooms at the pool are absolutely disgusting also. Last year half the times I drove by the pool it was green! You pay $15/month for trash, yet the ONE dumpster is completely overflowing typically. I would not recommend renting here for what they charge. I'm paying nearly the same price now and getting a brand new apartment with the same square footage, hardwood floors, a strictly monitored pool, and new everything. TTheeThe residents that
Seeing how they have recently took on hiring convicted felons for maintenance techs they are luck that I have to give them any sort of rating at all. I have also tried to get in to contact with the regional manager regarding this issue and well, have yet to hear anything back.