Terrible. I stayed for 6 months and had to leave. It's actually not very close to the campus at all (it takes the same amount of time to drive as to walk). Main issues: the apartment shaking. It felt like an earthquake in my apartment every few nights, shook me up and scared me so bad. My heavy wood dresser would shake with the walls. My light fixtures and dishes shook at least once an hour....this continued until 4 AM every night. Also you can hear the neighbors engaging in some sort of pornography (had to pay extra electricity to keep a permanent fan working on that side). I had to rent an office downtown to quell my poor ears and to avoid migraines just to get some work done. Yay, further waste of money on top of paying for this horrid apartment. No microwave incl and the fridge, stove, cabinets are super old and dirty, material is from the 80s (they don't clean the sides of the cabinet when you move in so you'll find a bunch of gunk and old food there). Icebox of fridge doesn't work. One window doesn't open, the other one is really hard to open. Very hard to get ventilation. Also found a ton of mold on top of the cabinets. The office consistently would hold onto my mail for 2+ weeks and not tell me, leave a notice, or anything (I visited the post office looking for a piece of expedited mail that we paid a premium to have delivered quickly only to find it was "lost" in the office for 2 weeks!) This happened at least 5 or 6 times. Management doesn't care, as long as you've paid rent. And God forbid they don't cash the check correctly and don't get the rent within 5 days, they will try to charge you like a 200 dollar late fee.(??) Courtesy officer doesn't ever respond (I've left 4 messages on 4 different occasions), maint request was canceled without visiting. I don't even bother to submit maint requests because I know that's a waste of time. I was afraid my car would be hit one day because the car parked next to me was always on the line and it's super tight. The tenants and the staff are just rude and arrogant. Oh yeah, there's a nasty house centipede invasion going on as well. The gates consistently stick and I've been stuck without a way to get into the spot I'm paying $90 a month for (had to park my car on the side of the road once and constantly check that it wasn't towed until they could fix their stupid gate at like 11 at night...like who has time for that.). Despite this, I haven't complained once, been impolite, or not paid their ridiculous fees ($5 a day for an extra spot for your mom to help you move in, despite plenty of spaces, 2000+ to move out if you break the lease, 25 dollars if you get locked out--haven't used this, but just an example). I've had to let in tenants who were locked out because the courtesy officer is a jerk who wouldn't let them in (and it was freezing outside)... What a waste of money. Paying 1000+ dollars for a crappy 400 sq foot box. Seriously, avoid at all costs, there are plenty of better places in Indy where you will get more for your money. Don't let Google maps fool you, if you're coming from out of state. This isn't the closest apartment and you will end up driving anyway because it gets so cold, at that point, the times are all equivalent.
The front office is very helpful and kind. Maintenance is quick! Beautiful place to stay but for what I pay I feel I deserve a bit more.
Canal Square is an awesome place to live. They have wonderful customer service and are always very willing to accommodate my needs (and I'm pretty needy ). I've lived at Canal Square for almost 2 years now, and I will continue to stay here for the remainder of my time in professional school before I move back home to Chicago. I enjoy the quiet and safe atmosphere that Canal Square offers. Their maintenance team is phenomenal and exceptionally quick to respond to my needs. They are located directly across the street from IUPUI and they are located on the canal. The circle is about a 5 minute walk, so the location is great. I wish I had more time to utilize their awesome gym and pool, maybe one-day! I highly recommend checking out Canal Square if you are looking for a great place to live.
We have lived in Canal Square for two years. The downtown location is great, and I am still very impressed with the management. They are unfailingly responsive, prompt, and friendly. While the complex is older, the maintenance staff is quick to repair any problems we phone in, usually within hours. Also, when we receive notice of a package having been delivered to the office, they sometimes see me coming down the walk and have it ready before I even get in the door! That kind of service is amazing, given the number of apartments in the complex.
These apartments are way to expensive for no parking and the small living space. The part that erks me the most is the fact that you have to pay for water AND use quarters to use the washer and dryer. Just doesn't seem fair. The people who work there are very nice and the gym is OKAY. I wish they had more machines, but what can you do. Awesome location.