This is by far, the most poorly run apartment complex I've ever lived in. For one, the current leasing agent, Chase (who parenthetically was fired from another local apartment complex due to poor management), does all he can to avoid working. He has little to no control over his maintenance staff. By "staff," there is one guy for the entire complex and he is sexist and old. Even if you can get past that, good luck with getting stuff fixed: a) The pipes banged at 5:30 am every morning from the shower from the upstairs apartment, waking us up every morning. We had to go to the extent of contacting the corporate office to getting something done. b) The heat does not work in the front of the apartment. This includes your living room, dining room, kitchen and bathroom. The heat only works in the bedroom. c) The washing machine that comes with the apartment doesn't work on Heavy Soil, like literally won't turn on. Also, if you use low water or high water, the washing machine will not drain properly, leaving your clothes soaked and having to essentially ring out your clothes before you throw them in the dryer. So if you like living in poor-run apartments, then the Greens At Alvamar is for you.
The Greens is a gorgeous property - everything is very well kept and the layout is great! I have also had an awesome expereince with the management, Chase in particular. Chase is always helpful and willing to do whatever he can to make sure that the residents are taken care of - I would definitely recommend The Greens to any of my friends!
I'll preface this by saying that we had few problems during the two years we lived at the Greens. However, upon move-out I feel that we were taken advantage of by the management. We kept our apartment in good working order and thoroughly cleaned everything upon move-out. We thought everything was fine until we received a bill for 500 dollars beyond our 250 dollar deposit. I called to find out what some of the charges were, one charge was $110 to repaint the ceiling in the apartment. It was 20-40 to wipe off our counters and wipe down our cabinets both of which we had done after removing our cabinet liners upon move-out. We disputed these charges and managed to get the ceiling charge removed but ended up having to pay $320 plus our security deposit in damages. Worst of all, while we were still disputing the charges, the leasing company sent our information to a collection agency and now both of our credit scores have dropped 80 points. If you do decide to live here, make sure to take video or pictures upon move-out.
I wouldn't call the management here bad as much as complacent. They could pretty much care less about your problems. My general complaint overall was the noise. I was told during my tour that noise was never an issue because the residents consisted mostly of older people, young professionals and graduate students. I was also told that the apartments were well insulated to prevent noise as well. Well this is a lie. I can hear the people who live above me do everything! I hear them walk, talk, have sex, pee, open drawers, everything. And those are the abnormal things I heard. I could also hear them every time they decided to have a party as well. And these people were definitely undergrads because they party every night of the week. To top off this awful experience, I woke up one morning to find a snake in my bathroom. Yes, a snake! Keep in mind that my bathroom is through my bedroom, so probably a good 20 feet from the nearest door or window. When I told the manager about it this was her response, "Ya, well there is a creek down at the bottom of the hill. I used to manage another complex over there and they had snakes all the time. There's nothing we can do about it." Awesome, I love waking up to snakes in my bathroom. My final complaint would be the dog poop. Massive amounts of dog poop at this place.