I've been here for 5 years and this has been a great place to live. They keep the grounds looking good and maintenance is quick when needed. The reason I give it only 3 stars is the constant rent increases every lease renewal, plus they added water/sewer, and the place is all electric. The past two winters my electric bill has been over $300 a month with the heat on a conservative setting. I mainly stayed here this long even with the excessive cost increases because of the no dog policy but they recently changed it and now I hear barking dogs around the clock. It's still a great place to live and one of the best in the area but it's just not worth the cost any more. Oh, and they can change whatever they want with a 90 day notice. The only thing you can do is not renew your lease which also requires a 90 day notice. This is a Toll Brothers owned location so read the fine print on your lease.
I am a resident at Berkeley Trace Apartments in Bensalem. While I would love to focus on the positive aspects of living here, these are overshadowed by the unfair way I've been treated by the management. I am ashamed by all this, since I have already told others I know this was a nice place to live, and what is to stop them being treated the same way? Approximately 100 days before my lease ended at Berkeley Trace, I received a packet to sign in order to renew my lease. I had already decided NOT to renew, but the packet did not offer any place to sign, nor any clear instructions on how NOT to renew my lease for another year. I went down to my leasing office and inquired on what the process was for me to properly opt-out of the renewal process. The agent, who pulled up my file and knows when my lease will be over, told me "Sorry to see you go, you will need to put that in writing and bring it by sometime before your lease is up". A few weeks later I bring in my letter stating I will not renew. Then I get a letter in the mail thanking me for renewing my lease for another year, at a higher rate than the previous lease! The leasing agent did NOT tell me the letter must be received before 90-days prior to the end of my lease. Although I had gone to my leasing agents for instruction, they gave me wrong information. The phone representative for Berkeley Trace told me "not to worry, just pay the standard $2,000 fee and we will forget this ever happened". I swear that is the truth. For my 1 bedroom apartment, and we still have another 60 days before my original lease will be up. "Just a $2,000 fee." I spent hours on the phone pleading my case and the best offer they could make me was to reduce the standard $2,000 fee to only a $500 fee. Berkeley Trace's representative over the phone told me "Regardless of what instructions they give you at the leasing office, you should have consulted your original lease". What do I even have a leasing agent for? I should have read the "fine print" of a huge legal document with confusing legal language? I am a nurse, and I spend my days working to save people's lives. I am highly trained to perform complex medical procedures, not trained to read through a lease. Which is why I went to the leasing agent for help in the first place. Can you imagine if I treated my patients the same way Berkeley Trace treated me? I expect the leasing office for a reputable company like Toll Apartments to 1) Give correct instructions when a resident comes to them for information and 2) Admit when they've made a mistake. I hope someone from Toll Apartment Group will contact me to make this right. This whole ordeal has already been a big enough inconvenience for me - don't also charge me an additional $500.
So far I really like it here. My only complaint is I'm on the 2nd floor of a corner unit and my landing is freezing!!! I was told the corner apartments are all like that and to get a space heater. Very bad and dangerous response considering that is my only way out if there was a fire!!!. Other than that, they keep the grounds lovely and management has been excellent. I recommend this place highly. I came here from Korman Neshaminy.
Have lived here for over 15 years now. There has been multiple management changes but I love it here. Maintenance is friendly and takes care of things as needed. Parking is always available right in front of my apartment. There is no fee for the gym, pool or club house. Great community and I really do enjoy living here.
In the last two years they have raised rent big time: $50 - $75 per month more for Single Units, $110 more per month for the town-homes and $200 per month more for the units with dens. Now they want all to pay an equal share for water / sewage. Overall I was there 3 years, and like I said it was great at first, but paying $1100 - $1400 for an apartment, then add water and other utilities, just buy a money pit, it will be cheaper!