A Google User
Jun 24, 2012
I moved in a few months ago and the grounds are well maintained. That's about the best I can say. Since my first rent payment, I have had nothing but problems getting my ledger straightened out. Reading the other reviews on here, I see I am not the only one having these problems. I guess it could be attributed to the change in property management at the beginning of the year, but its very frustrating to have to go to the front office and fix it every single month. To top off my payment amount never being correctly recorded for three months, some of the tenants are absolutely terrible. Despite being told upon moving in that "all hours are quiet hours" this could not be further from the truth. You can hear people yelling across the grounds, music blasting, babies crying, dogs barking and cats fighting almost any hour of the day - or worse, on week nights. Almost impossible to sleep with a window open before 2am. So far I've been severely let down. If there is any silver lining, the apartment itself is in good shape, the entire complex is receiving a face lift and the grounds look nice. Its just a shame the whole "people factor" is abysmal
A Google User
Apr 04, 2012
Prior to Essex Property Trust and the new Property Manager Rea Rivera taking over, this was a nice place to live. Ms. Rivera is incompetent. She made our move-out a pain by not responding to emails, reneging on her word to return our phone calls, difficulty in scheduling and carrying out the move-out inspection, and her nit-picking ways to find ways to keep our deposit. Add to this while while throwing away garbage on Jan. 28 into the onsite dumpster that sits catty-cornered from the apartment office, I saw a report titled "Essex Aged Receivables Report" on the top of some refuse in the dumpster. The report has the complex's 81 tenant's names, apartment number, security deposit amount, rent amount, how each tenant pays their rent (i.e. via the Housing Authority), and whether a tenant is past due and by what amount. The report had been run on Jan. 25. On Feb. 3, I told Ms. Rivera about this improperly discarded report. She disavowed any knowledge of the report and became defensive. She told me that she does not want to hear about "some random report" taken from some dumpster. I read from report. It appeared then she understood that this was a bona fide report. I reported this improperly-discarded report to her corporate office. The office assistant, Michelle Balzarini, also made our move-out a pain. It seems like Ms. Rivera and Ms. Balzarini do not communicate. Find another place to rent; The Woods has management problems.
A Google User
Jan 27, 2010
I have 2. I have enjoyed living here for 3 years.The guys who maintain the property are quick to respond, the grounds are clean. I have not dealt too much with management, because so few issues. It can be noisy in areas, but if you do your homework it is typical of apartment living. Some people cook by fire alarm every meal, smoke and through butts all over, music too loud at 7am, scream at kids or mates..but that is apartment life. Choose your battles.
A Google User
Apr 09, 2009
This plcae is a nightmare. I will recomend not to live in this property. The management is hopeless, the apartments are hopeless. You wont be able to sleep if you are at the 1st floor( you can count the foot steps of the people living in the 2nd floor) Kitchen cabinet is in bad condition. Management is Not at all cooperarive. They will shut down the water without any notice. Washer and dry is inside the cabinet, when you use the dryer you cannot stay in the apartment. Even though the rent is good and you are okey to handle the problems. you are most welcome. These only some of the problems that I have mentioned.. There are more!!!!! My recomendation (Nooooooooooooo)
A Google User
Mar 22, 2012
I have been a resident here since 2010. I like the location and the well-maintained grounds. But I recently moved into a different unit within the same property and it has been a nightmare due to multiple errors by the leasing agent and management. The leasing agent who processed my paperwork for the new unit gave me the wrong move-in date and no one from the management noticed until I pointed out that the previous tenants were still there two days before my move-in date. This was after I had already signed a lease with the wrong dates on it due to their error. As a result I had to reschedule my move and stay in my old apartment for an extra week and the management tried to charge me rent for that extra week even though it was their error. Finally the manager agreed not to charge me... then, almost three weeks later, I get a statement showing that they deducted rent for the extra week from my security deposit. By law they are required to refund the deposit within 21 days after move-out... 23 days later I still haven't received an actual check, only a statement with incorrect charges. I hope I don't end up in small claims court. It's a real shame because management with the old company, MG Properties, was great. The property was purchased by Essex in December and it seems there is very poor communication among staff members. To their credit, they are making some very nice improvements to the exterior of the buildings. But a little customer service goes a long way, and it is lacking here. Oh, and they also miscalculated the total amount required at move-in but didn't realize it until 4 weeks later. Hope they start hiring people with basic math skills!