I live here. You dont get to have your a/c until they say so. Yet the office has theirs on. Pushing the 90s with no air! Plus it barely works in the first place. Tried to tell them without any prevail.
Ehh....there are better places out there..I am a picky person but this I was not so picky about...I decide to tour the area and I disliked it from the moment I stepped into the leasing office...the area was dirty and apartment are. NOT well kept. Obviously communication is something they don't believe in because she didn't have the right key...showed me an apartment that was FAR from being cleaned and able to move into...to be honest, I couldn't get out of there fast enough. So don't waste your time looking here...whether you are on a budget or not...cols is a big area and I promise you'll find what you are looking for!
this sucks. i lived there a well ago and nothing has changed, when i lived there it take maintenance for ever to fix something. no one from management is ever in the office to help with issue you have. if you ask for the number to corporate you get told there not allowed to give it out or that they don't have it. there on site laundry places suck. there not taken care of at all. you can only recharge your card in the office during office hours if your lucky there someone there when there should be.
Whete to begin? Moved in. Dec. 2014 and can't wait to be out of here. When I moved in my dishwasher didn't work. Put in two separate work orders to have it fixed. They came to "fix" it and it hasn't worked after either attempt. Never used it since I've been here. There was a hole in the wall beside my refrigerator that I hadn't seen or been aware of until we had a problem with RACCOONS living in my walls. Yes RACCOONS!!! When I called and told them there were animals living in my walls they asked me what kind of animals they were... Guess they wanted me to break the wall down and find out. Then they asked how they got in there? Hmmm maybe from the roof that had a gaping hole in it when I moved in and still hadn't been repaired three months later. It took them two weeks to send someone to remove the animals at which point we discovered they were RACCOONS. They cut a hole in my bedroom wall removed the animals and placed sheet metal over the hole.. then told me there was another hole in the kitchen beside my refrigerator from the last time they removed animals that needed patched but I had to put in a work order for it!!! Three or four months later and the animals are back and the hole in the roof still isn't repaired. I've asked to switch units or end my lease but they refused. After two weeks th animals moved on and a week later the roof is repaired. Worst experience I've had renting by far. The staff were rude when I called. Hanging up on me or letting me get the voice mail. There were days i called 10x back to. back before someone answered calling me by name... (yes i ws being a pain calling and stopping by multiple times a day) but I don't pay rent to live in unsafe and unsatisfactory conditions. Biggest mistake of my life.
Where do I begin? I moved in May of 2013 and I will be moving at the end July of 2015. This is the one of the absolute worst places to live in.When I moved I reported to them that my balcony/patio needed to redone, as it looks rickety and unsafe, this was never fixed or addressed. All they did was sweep the leaves from the top and they placed a plastic strip across to "keep water from leaking downstairs." They take weeks upon weeks to address any maintenance concerns. I had to send them a letter threatening to put my rent payments in ESCROW before they finally fixed my AC unit. The "maintenance" workers they hire are lazy, rude, smelly, and very unprofessional. I went almost the entire Summer in 2014 without AC. I had to keep my windows opens and as a result I always had flies in my apartment due to the HUGE disgusting eye sore of a dumpster that sits across from my unit never being emptied on time and the smell is/was HORRIFIC (to point of vomiting). Also my leaking sink 'caused a the ceiling in the downstairs apartment under mine to rupture and spew water into their bathroom. This could have been avoid if they did any real decent upgrades to their property. They will never answer the phone when you call. The managers are never around to address any complaints or concerns. They do not shovel the snow in the Winter time and they do put salt down on the ice, causing many accidents. The pool is one of the most disgusting pools I've ever seen. The "theater" is a joke at best. One top of everything they falsely advertise their current rental prices. You can look up a two bed room at almost any apartment site and it'll say about $555 (which I paid for about 2 years). However, their renting these match box apartments out for $605. Please, please, please DO NOT waste your time or money renting from Walnut Glen! You'll thank me later! They charge you constant hidden fees and blame it on their antiquated computer software when the office staff are too lazy to do their JOBS! They have some of the most unprofessional office staff I've ever encountered in my life. Their new book keeper is very slow, unintelligent, and extremely unapologetic regarding mistakes made on HER BEHALF! They need to fire all of their office staff. Acquire new management. Renovate their entire apartment community and start from scratch.