My wife and I have been living in this complex for about two years. The management is absolutely wonderful to us. They know both of us by name, know our pet's names, and frequently ask if there is anything they can do to help improve our quality of life. They put on community activities such as dinners and poker nights. The facilities are definitely some of the nicer in Lawrence, and their maintenance staff provides rapid assistance, and has always been very respectful towards us. I highly recommend the location. There isn't much, if anything I can think of to change.
Pinnacle Woods has been a phenomenal place to live! Since my first time on property to paying monthly rent, I always have an enjoyable experience when connecting with someone from staff! Maintenance requests are fulfilled quickly and followed up on. Pets are welcomed and very well kept amongst those within the community! Rent is reasonable and the staff is very reliable! Highly recommended!
I live here since the summer of 2011 and I am satisfied about this neighborhood. It's very quiet and I can always get decent sleep at night. It's a beautiful place and near Clinton state park. I can run a small 4 mile loop through Rotary Arboretum or bike to Clinton lake. If you like any outdoor activities, this is a nice place to get all of them, camping, fishing, running, and biking. This place is very animal friendly, and there is a nice dog park called Mutt Run Off-Leash Dog Park nearby. When I am tired of driving, I can also take a bus from 24th and Wakarusa. If you know a short cut, 5 min walk is not too bad. Parking sometimes could be a bit headache, because I usually come home late at night, so I would have to park a bit far away from my apartment, but it really depends on neighbors.
This place SUCKS. The management doesn't help you out at all when there is a problem. My kitchen has flooded 4 separate times now because of a plumbing issue upstairs. They haven't called a plumber yet to come in and fix it, just keep trying to fix it internally. They won't give me money for food since I can't use my kitchen sink. The people living above us are loud as hell and it sounds like bowling balls are dropping on our ceiling at all times of the day and night and am STILL waiting for them to call me back regarding the noise. PLEASE DO NOT LIVE HERE.
I lived at pinnacle woods for three years, I decided to move to a different complex. They did the walk through and they were very satisfied with the condition of my apartment and told me my refund would be mailed to me in four - six weeks. I recieved half of my refund and when I called to see why they said the other half was used to pay for my electric bill, I stated that on the last day I was there I left the utility check in there drop box, they tried to argue with me untill I said I would bring in a copy of the check from my bank to show them that it had been cashed. When I said that, they finally agreed with me and said I would recieve another check for the remainder of my deposit. I still haven't recieved it and when I call them to see what is going on they give me the run around and say they will check on it and call me back the same day. They never do!!! They are rude, full of excuses and refuse to give me the e-mail for the main office. I would not recomend renting here.