Uptight. Rude. Outlandish policies and procedures. Unprofessional. Unfair. Overpriced. Horrible maintenance practices. Unjust. Ruthless. The worst management services I've ever encountered in my life.
I've been here almost 5 years. I think I've come to lower my expectations in places to live because I almost gave this place 4 stars. My only real complaint is how often people get brought over here to look at my home now as I'm moving out and it's overpriced for what you get. Everything is very old, for some folks that would be " eclectic and charming" Long story short: you pay for location here that's pretty much it.
Mozart management is grown big enough to treat new prospective tenants as a crap, rules do not make any sense. Will never try to rent anything anymore!
I stayed at Schenley Arms for two years. Overall very good service... I called them once at 1am Sunday morning for fix the toilet, and they were there within 1 hour. Can't say more. The buildings are old though, and they check your place with very short notice.
Despite paying our first months rent three months in advance, when there was a cosigner signature missing they gave us a 48 hour ultimatum or else they would terminate our lease and keep our rent. It was a Saturday evening, and they would not concede to 48 BUSINESS hours, they wanted it before close MONDAY. Being that the cosigner was out of state, I had to drive 19 hours in two days to get the signature and bring it back because no shipping company could have gotten it back that quickly. - When we wanted to add a third lessee, to our THREE BEDROOM apartment, they treated us like we were crazy, like criminals, like we demanded their first born child. I was aggressively confronted and scolded like a child. It took 5 or 6 visits before they would actually allow us to do it. - They have rules about locking your bicycle on the building's rack, one of them being it must be in working condition. Apparently removing your $120 saddle so it doesn't get stolen or damaged in the winter is considered not working condition. They cut my lock, removed my bike, 'disposed' of it, all without any warning. - On 4 separate occasions I have woken up to find unannounced, unrequested management staff in my apartment. - The heating sucks, one bedroom will be 90 degrees while another is 50. The AC is just as bad, except you get charged out the wazoo for using it. - On many occasions I have found my mail opened inside my mailbox, it continues to happen despite reports to the post office. - I give them 2 stars instead of 1, only because the doormen that work in my building are exceptionally friendly. That is the only good thing I can say about the whole company.