Loooooove it here!!! Alfredo was my leasing agent and he provided an outstanding, high-end level of customer service, from the moment I walked through the door, to the moment I signed the lease. I've been to several other apartment complexes and this one is truly a winner! Definitely would recommend it to my friends and family!
RUN! ...For the record, if you go into the leasing office you'll recognize the faces that which commented a good review. Seriously! RUN!!!!
They will tell you anything to have you sign the lease, once you sign the lease you are done! so, betta record what ever they saying before you sign the lease, so that you can play the recording later when they go back on their word. Parking is a huge problem and 90% of the time you will end up parking in the visitor section which has no proper lightning in the nights.
I have lived at 5 West for the past 13-14 months and absolutely love it here. This apartment is central to everything from downtown, 4 min from the airport and all the lovely Tampa bay beaches plus restaurants. The staff at the office is great and everyone is very respectful and very responsive to all needs. My best experience with the staff came this year when I had to move from my 2 bedroom apartment a few days before the lease was over since I had to travel and my new 1 BR apt wasn't going to be ready 5 days (normal processing time for apt turnover) into the new month. Victoria, one of the leasing managers was more that helpful in so many ways and I couldn't be more appreciative. First, I thought my new apartment had a washer and dryer in it and thus I didn't have to move mine but that was a misprint but veronica handled the situation beyond my expectations. She offered to give me about 40 dollars or so off my monthly rent and had the maintenance staff move my washer and dryer to the new apartment which was a huge relief since it was not going to fit into the storage unit she found for me in my building and on my floor literally right behind my new apartment making moving, storing and unpacking a breeze after by trip back. The office also let me borrow a trolley at no charge that I used for a few days moving and unpacking. Nicole, Sarah, Veronica and the awesome maintenance crew run this place so effortlessly, keep the landscape and surroundings clean. Everyone I know loves living here and I personally enjoy all the amenities, the pool, gym and clubhouse area which I have used to entertain my guest in the past. Dr. Joseph S. Williams- Resident since April 2014
So far our experience has been great. The office has been very helpful. There is not an outstanding amount of pet walk areas, but it is a small complex. The inside of the apartment is great. The kitchens are well upgraded.