We moved into the complex a couple months ago and have had such a positive experience since. The management staff has been extremely receptive and attentive to our requests, not to mention welcoming and friendly. In the beginning, we had a few minor issues that didn't require immediate attention, but Danny, the front office staff member, submitted the requests immediately. Our issues were fixed in a matter of a day! Danny made our moving in experience so effortless and walked us through everything!! The staff and neighborhood in general have made my living experience here so comfortable and positive so far! Thank you!!
I came across this community by chance, I didn't know it existed until I drove to Tampa for a day to look for apartments! None of the communities on my list were 100% what they seemed to be online so I resorted to a random google search for any last hope and there was 5 West. Since moving in, I've had nothing but positive experiences. The management and maintenance teams are excellent, they are timely with requests (often within 24 hours) and are always going out of their way to help residents and resolve any issues. It is a gated community and an officer is always on the property. More specifically, Danny Seaman is AMAZING!!! He was my first contact here and he is my go-to person for anything I may need. He always greets me with a friendly face, asks if things are going well, and welcomes any feedback. He has even taken packages to my apartment for me because I was going to be home after the leasing office closed on some days. Danny is really an asset to this property and along with the rest of the leasing office staff, he will make your welcome to 5 West as wonderful as he made mine. I'm so happy I ended up here, I won't be leaving anytime soon! :)
I've been here about a month, and it has been an easy transition. Office staff is super friendly. If you have any issues, repairs are done quickly. Parking is a little rough (I've noticed guests will venture out of guest parking when the office is closed). A hot tub would be nice, but the other facilities are so nice it's not a deal breaker. The pond is a really nice addition to the environment and makes sitting on the patio really relaxing. I moved here without seeing the apartment, and the property exceeded my expectations once I got here.
Love it here.. Quiet well kept college/professional community. Of course you can find cheaper but you get what you pay for and for the price these apts are actually nice inside and out. Office staff seems nice and friendly (as they should) but I don't go into the office enough to really judge. Cons would be parking. There is always a spot but not near your front door. Also as nice as the pool is, a hot tub should be expected. Gates close when office is closed. If they brake, they fix them quickly. Overall I only get compliments from visitors. Im disappointed my job requires me to relocate. I'd pick this place up an move it with me if I could.
Stay away! We lived in 5 West apartment for almost 6 years. The quality kept going down. A carpet has a life. When we left, they charged us unreasonable fees for the carpet and the kitchen tiles. They tried to convince me that they would have restored the 6 year old flat carpet for the next tenant if not for a few stains😄 6 years!!! I'm glad the new tenant got a new carpet at our expense. They have a good maintenance staff led by Ramon. Danny is good. Since Alfredo left, it's a downhill. The printer, fax machine & the entertainment room is a joke. I have already shooed away a few people trying to look residence in 5 West, and will continue to do so. Go look somewhere else. My 2 cents.