AMANDA.. SEEM TO BE RACISM WITH US I ADVISED HER MY ISSUE AND SHE TOLD ME THERE IS NO WAY WE CAN HELP AN ERROR THAT REFLECT ON MY CREDIT REPORT SINCE LIKE 2010 I RENT OTHER PLACE NEVER HAD A PROBLEM. BUT SHE CLEARLY SAID IF YOUR HUSBAND WAS TO MOVE IN AND WE FIND OUT YOU STAY THERE WE WILL KICK YOU OUT THE PROPERTY I WAS LIKE WHAT NO THAT IS NOT A PROFESSIONAL WAY TO TREAT CLIENTS. NO WAY I WILL STAY THERE SINCE IT WAS WEEKEND THERE WAS NOT MUCH I CAN DO THIS IS NOT A WAY TO TALK TO TREAT POTENTIAL CLIENTS I ADVISE YOU TAKE A CLASS ON WORKING WITH PEOPLE PROFESSIONALS ARE NEEDED. AS I WALK OUT THERE WAS A TENANT WITH A COMPLAINT I LOOK AT YELP ALL BAD REVIEWS I THANK GOD FOR NOT MAKING ME GET STUCK WITH THIS PLACE.. CASCADES AND THE VILLAGER WHERE SO KIND AND SWEET APPROVED INSTANTLY WITH LESS DEPOSIT THEN HERE TOO... READ REVIEWS BEFORE YOU GET STUCK WITH THIS.. BROKE INTO, BURLARY AND EVERYTHING AND YOU WILL THINK ITS SAFE CAUSE OF THE AREA.. AND THERE LANDSCAPING IS HORRIBLE AS I WALKED AROUND NO BUENO...
Very unprofessional, slow office. Took me 2 weeks to get application reviewed.
Apartments are nice enough. Now for the reality of the management. 1. I rented a place on a month to month basis for which I agreed to pay a $250 per month upcharge. After 25 days they put a note on my door raising the rent $50. The following month another rise to raise my upcharge to $300. The following month another increase in rent. What's the $300 bucks for? And do you really think I'm going to sign a lease after that? And to tell me the reason for rent increase is market rate when there are still about 4 other townhome style apartments still empty is not very convincing. This is the main reason I give it only 1 star. The practice feels predatory and its underhanded to sell the place for one price and raise it immediately after move in--and to do it three times in a row. 2. All construction, all the time: a. coming in to inspect something only 3 weeks after I moved in--why didn't they do that to start?; b. repave parking lot with couple of days notice to move cars or they will be towed--in the middle of summer while people are on vacation; c. painting patios-- you aren't supposed to have anything on your patio for 3 weeks because one day (not the days they said) someone will come and paint it. d. Landscaping! Let's rip out half the plants, shut off the sprinklers so the grass dies, and then never do anything to replace the plants we killed--that's been 2 months already. For some reason they are watering the grass again. e. Can't help but think they are overstaffed here, the guys are running around on their little golf carts 7 days a week--there's not a day that goes by that someone isn't hanging around your building. f. Pool resurfaced too. That's a whole lot of construction in 7 months. 3. Moving out 7 months later: Getting charged for full paint although I only ever put one picture on the wall. And the guy put a footprint on the wall during inspection--why did he do that? Why am I paying for full paint? The spare bedroom was only used once--so why do you have to paint that? They said they charge everyone--isn't that wear and tear? Even prorated it's $200 to me. Next: some outside company on the carpet for which you don't get to be part of the inspection. Not loving the other posts where people only get back $70. 4. Good thing the girl I talked to when I moved in told me that they charge everyone for cleaning whether you clean or not--I only surface cleaned based on that and of course they are charging. Another $105 down the drain--but that one is worth it. 5. As other people say, they never come to fix things. I put in an order for dishwasher, took the day off work to be here, and they never showed. 6. Why so much turnover in the front office? The good things: You can't hear your neighbors through the walls. That's very nice. Neighbors are pretty quiet and are respectful of others' privacy. Parking is pretty good--there's generally room very close to the house. Best advice: Copious details on move-in. Call for maintenance on everything or they will charge you later. But frankly, i think all apartments are like this. Probably best to calculate that the deposit is part of your rent as most people don't get them back anymore. That's a good way to decide if moving here is worth it to you. It wasn't for me.
DO NOT MOVE IN!!!! IMO you should not move into this complex for the following reasons: 1. Our items were STOLEN out of our garage and the only people other then us who knew what was in our garage were the maintenance crew. Sycamore Canyon had a rash of burglaries during the winter and spring of 2010. There was no forced entry and Carol informed me and my wife was a witness to the conversation that because there are so many tenants that there were not enough garage remote codes for everyone. So tenants had to share remote codes. 2. Things were constantly breaking down or broken before we moved in and were ignored and not fixed right for months. I've never had to file so many repair requests. 3. They have an offer that if you lose your job you can break your lease early with no charge. The offer is very deceptive because they denied us since we just found a job in a completely different county. They said we didn't file the paperwork to move out before we found the job. I wouldn't have needed to move out if I had found a job in Anaheim or in Orange County!!! My wife had to send them an email that was a complete lie in order for them to "DO US A FAVOR" and let us out of our lease otherwise we were going to be homeless if I didn't take the new job. Is that illegal, I don't know. 4. It has been almost a year and the referral check I was supposed to get has yet to be sent to me even though I've been asking about it for months. I have phone records showing calls to them. They told me that they do not know why I would have called. I must have called to ask them how they were doing. 5. After my wife had to lie through email in order to break our lease with no penalty, we never were told how much to pay for the partial month. We contacted them multiple times and they still had not calculated the amount owed. They promised they would call and they never called back. Finally I went into the office and I refused to leave until they gave us the amount owed because now it was the 4th and the checks were due on the 3rd and we could not afford a late fee on top of everything. To add insult to injury after promising not to charge us a late fee for July they did. I called them multiple times after I got the final bill about the fee and the check and they said that they never charged us for July, that they had credited us for it. When I confronted Leslie the apartment manager about it over the phone she said she did not know why I would have called after moving out nor what I would have discussed with Candi, their account person. In summary, IMO moving here would be a bad choice.
Nice apartment but when you move out you will get screwed. They will find any excuse NOT to give you your deposit back. If you live there do not bother to clean, They will charge you for cleaning normal wear and tear items. We cleaned, sampooed the carpets, clean windows inside and out. cupboards were cleaner when we moved out, After 4 years all we got was increases in rent and bad maintenance service. My car was broken into twice. This after they said they had a security patrol ( they stopped at 3am and only parked in front of the office). Am I upset, you bet. They kept over $400 of my deposit. We did all this work hoping to get all of it back. If you live there now don't even clean your unit because it will be a lost cause.