I've always had a great experience with the staff, they've always been responsive and pleasant. Truly I'm surprised by some of the reviews. And I like the area. My issue is I don't understand why there are so many people living here who smoke. And they all smoke outside. This is supposed to be a non-smoking property.
Worst management staff ever! I had 3 weeks to find an apartment and move to the Denver Tech Center from MT. They had the perfect apartment available the day I needed it, so I thought. After I had applied for an apartment I called the complex. They informed me that apartment was not available and it was a mistake, but they had a different more expensive one I could take. I decided against it. I was told that I would get a full refund since it was there fault I was allowed to apply for a unit that was not actually available. Two months later and I still haven't been paid back my $450 application fee. Needless to say I now have to dispute the charge with my credit card company. Alright, things have finally been fixed. It's been 6 month to try to fix it. I will warn you that this wasn't a pleasant experience by any means. After disputing with my CC company and them taking forever. I finally found out that my dispute was denied to the fact that they were issuing my credit back in a different form (ie a check). My problem was that I had never received the check. I finally went in to the apartment complex and found out that they had a new manager. Good for them! The other one wouldn't return my calls. Dave was great. He helped me get yet another check issued (the 3rd one) and asked that it be sent to their complex. After several weeks I called him and asked if he had seen the check and he stated no and that it hadn't been issued. A week in a half later I receive my check. Yet again they sent it to the wrong address, luckily this time it got forwarded. You have made the step in the right direction by getting a new manager, but I wish the corporate owners could get their act together.
I have lived here for almost 5 years total and I don't know what has happened with the front office but management is terrible! They never return calls, they don't seem to have any clue as to what's going on - ever, I have called a few times and the phone has been disconnected, it's exhausting trying to get anything done!!! I call and call and call and email and email and the only time that I ever get a response is when THEY need something. I was trying to sign new paperwork for TWO MONTHS and they finally figured it out the day that my paperwork was due and called/emailed me at 5:05 PM and said that I have until 6 to get there to sign the new paperwork when I had been asking for months for it. I will NOT be renewing here.
We love living here! Location is great, management is so helpful and our requests/needs are always completed. The staff is friendly, helpful and caring.
I was actually extremely disappointed that I had such a negative experience with Alara. The floor plans look great but everything was so complicated from the start that my girlfriend and I decided to rent somewhere else. We first came in to the Alara office on Saturday, July 25th. We came in with the intention of viewing one of the floor plans in person, as that is what the initial e-mail sent to me said we would be able to do. It also says this on the Alara website, so we were a little disappointed when we showed up and were told that no units were available to be seen in person. We were shown some pictures on the computer in the leasing office, but there is only so much you can see from those. However, we still liked the layouts of the floor plans the the convenient location of the entire complex, so we decided that we would think about them for a day or two before making a final decision. When we were in the office on that Saturday, we met with Alison who had given us a few prices on the units we were looking at renting. We were completely mislead to believe that those were the prices we would be paying for rent- we were NEVER told that the rent prices changed so often and unexpectedly. When we went on the site to apply for the apartment on Monday (not even a full 48 hours later) the price had already gone up. We checked back a day later to see if there was any change in the price or if it had been lowered back down to the original price we were told, but we found that it had gone up AGAIN. I'm not sure who is in charge of placing prices on these units, but to me, it only seems logical that with FIVE Ainsley units that need to be rented out, you might want to make the prices more attractive to potential renters. We checked the site again a few days later and saw that another unit was available for even less than we had originally seen. We called to ask why the price was so much lower than the others and were told that the information on the website was incorrect. This is something that is SO easy to manage and fix so the fact that the website is wrong about this (and about the fact that you can get an apartment tour) is just absolutely ridiculous. All that we wanted from the start was honesty and full disclosure of information that would be crucial to us making a decision on where to rent. The local management here must be completely incompetent because their pricing structure makes absolutely zero sense. I FINALLY got someone in the office to speak to me on the phone again and she informed me that the longer an apartment is available to be rented out, the more the price goes up - this is the exact opposite of what you would think to be true. They also seem to neglect the simple concept of supply and demand. The more units that become available, the more the rent prices go up on them. Anyone with common sense would see that in a situation like that, you should actually lower the rent prices to ensure that you will be able to rent them out (what a concept!!!) All in all, the staff at Alara is terrible and we would not recommend trying to live here - there are plenty of other options in the DTC area so don't waste your time.