I truly believe this place deserves 0 stars. Not even 1 star which indicates "I hate it." It's worse than that. We have had our place flood numerous times. You would think that it flooding once would be enough to make a difference and change something, but no. This is now the 4th time it has flooded, water in our garage, water in our living room and dining room and all they do is patch it up and hope for the best. When talking to management about the issue, the apologize, brush it off and pretend it is not a big issue. When you go to talk to them again, they are "out running errands." Excuse me?? Out running errands on the job. I don't know about anyone else, but I am not allowed to run errands when I am on the clock. They hide and avoid every situation. I requested that since 1/2 of our apartment is out of commission for a week if they could deduct that from my rent. They refused. Not to mention, their pool has been out of commission last summer and now the beginning of this summer with no end date. We pay to use these amenities and I chose this place because it had a pool. I once again requested that since we are unable to use this amenity (and have been for some time) that we get a discount on our rent. They once again refused.
While my apartment is absolutely lovely, the management team leaves a LOT to be desired. I have had emails ignored, water damage put off until a ceiling almost collapsed, maintenance in my apartment at the absolute most inconvenient times with no notice, and the most frustrating of all...they had me sign for a package one day, only to be unable to locate it...3 weeks ago. They simply do not care that my valuable antique item was carelessly just given out somehow. They got me to sign for it, and I will definitely not be making that mistake again. There is one girl in the office who actually cares about the way the residents matters are handled, but unfortunately she is not in the position to make any changes. With the exception of the 2 girls that mainly lease, the whole upper staff needs to be sent to a community that has a lot less responsibility. Their go-to solution as of now is to just act like things didn't happen and that is unacceptable for a community with the rent we have to pay and the standards WE hold a community like this to. I hope things get better so i can renew without feeling like I'm letting the complete nonsense slide...but I doubt that is going to be solved. The management is truly the most worthless I've ever encountered.
We stayed in the short term rental. The apartment was cheaply built and maintained. Mostly, the front office staff is pretty useless, they never really have an answer for anything real. We are now having billing disputes. 2 months after we moved out and we received a bill for $300. Great location, but I don't know if it's worth the hassle!
I've had two interactions with the leasing office while trying to find a new place to live, both of which were a disappointment. The first time I went to the complex to view an apartment, I spoke with a blonde guy who appeared to have no clue what he was saying. His lack of an ability to follow the conversation was truly remarkable. The unit I saw was ok, but was obviously overpriced (considering both quality, and location). The price sat at around $2.05/sq ft, with a Denver metro average hovering around $1.51/sq ft. At the time, apartment averages in the DTC were $1.63/sq ft. He asked me to come back when there was a 1-bedroom so I did. It was about 4:45 in the afternoon, in which I was dismissively told he was unable to show me the apartment because the sun was too low, despite a NOAA recorded sundown time of 5:34pm. The man was too lazy to show me an apartment and came up with just about the worst excuse he could come up with to not do his job. All in all, I am happy to report that I will NOT be giving this place my business. The office staff comes across as lazy and incompetent, and the units are far too expensive to justify. Their price/area exceeds the area average, but the complex fails to provide something (anything) to warrant the added cost. Their home page states to "indulge in the lifestyle you deserve", and the best way for that to happen is if you avoid Alara and take your money elsewhere.
I enjoy my experience at Alara, especially the helpfulness and friendliness of the staff. Unfortunately, the newly renovated units have a rather serious flaw – at least the 2 bedroom units over the 2-car garage. Those are the only ones I have experience with. Because the main floor is directly over the wonderfully large garage, and the new rennovation includes "hardwood" floors, the entire downstairs floor is extremely cold. Apparently there is little insulation behind the unheated garage and the main floor. I noticed this long before the severe cold of the November 12th, 2014 timeframe. This is likely not a problem for units that don't have the fake hardwood over a garage. Other than that, it's a great place to live.