I just had the rudest experience ever at any hotel. I pull into the hotel for the night and decided to go with valet parking for $20. While waiting for the valet driver to retrieve a luggage cart and park my vehicle, a hotel van pulls up behind me. The driver honks his horn at me and yells at me to move my car. He says he has guests in his van that need to get to the hotel. I advise him that I am also a guest but he wasn't interested in hearing that. Clearly his van full of white employees of Delta Airlines were more important and I needed to move my car. I advised him that the valet driver advised me to leave my car and he would park it. The driver continues to harass me until I move the car so he could accommodate other guest. I would not expect this from any IHG property. I felt completely insulted, disrespected and targeted as a black male. He could have asked me nicely to pull up or asked if the valet driver was on his way. To be yelled at by an employee is completely ridiculous.
I am pretty sure this has been the worst hotel experience I have had. I would rate a 0 if I could. First we get her and parking is an additional 17 a day for self parking and 20 for valet. The hotel had one line that quickly turned into two and neither of the hosts went by the people who came first in order. They were extremely slow at checking people in. We were told we get a free breakfast. I just went down stairs and no free breakfast. The room would be nice if anything worked in it like it was supppsed to. At least we got the tv to work. PLEASE DO NOT WASTE YOUR MONEY ON THIS HOTEL! SPEND THE EXTRA MONEY ON A BETTER ONE, I PROMISE IT WILL BE WORTH IT!
I have stayed at other Crown Plazas and they were nice. But this one didnt pan out. Rooms smell & washcloths were dry-rotten. Checking out right now.
There is no rating. Sheets were dirty, phones in the room didn't work, toilet ran and ran and ran, bathroom sink was back up, prime rib from the restaurant was rancid, and the front desk staff was rude. The bathroom tile was lit up with mold/mildew. Worst experience EVER. SPEND EXTRA TO GET BETTER!! This place was probably great in its day, but no more! GROSS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I would not have given this place one star, but it wouldn't post my warning without it.
Very rude staff. We booked for 2 nights and called the hotel for late check-in. They cancelled one night for no show.