The office staff tried to be as accommodating as possible but there is a lot of information that is not disclosed. For example, we were promised 6 months ago that the laundry facility would be available soon, and for the last 4 months the response has been the same. Still no laundry facility. There are some leaks that occur but maintenance is pretty quick at responding. However, the office staff knew that we had a light going out (fluorescent long bulbs) before we moved in (almost 6 months ago) and it still hasn't been fixed. The main reason I give this complex 2 stars is because of the safety. There are people walking around at all times of night, loud music throughout the night, and teenage kids smoking all around the place. But all of these things are pretty much to be expected in an apartment complex. What we didn't expect was the excessive gun shots. The first time we heard gun shots, we called 911 and never heard anything else. The next time, we hoped it wasn't in the complex and didn't call anyone. About 2 weeks later we come home and there are bullet holes in our walls! Literally eye level to me. All the office staff could say was that they thought they had gotten rid of the guy causing trouble several months back....what?? Why are there no patrols? I called the "emergency patrol" for the complex that same night and never heard back. Additionally, we heard gun shots about a week later and we were informed that someone had been shot and spoke with a police about witnesses, etc. Whoever is/was causing trouble should have been stopped around the first shooting before anyone was harmed! Since then we have not been staying at the complex and are on our way out. I feel bad for the complex because they really have done some nice updates, but the area is just too rough to raise a family.