I just checked into this room and I am not pleased!! First thing, the toilet was nasty. The "sleeper sofa" was torn to shreds and HARD. There was hair, dried blood spots and nasty spots all in the sheets. There was some sort of dried liquid running down the wall and a missing smoke alarm. When I brought this to their attention, I was told pretty much OH WELL. They said that because I switch 3 weeks before my arrival, they gave me a special price and I couldn't be compensated for the inconvenience. I was given the same price as if I would have booked the same day. Either way it goes, they recieved their money and I don't deserve to be treated this way. I should not have to stay somewhere that I am uncomfortable and paid to stay....I will be putting this review on every website they are on!
Best vacation rental in Miami beach. I love this company, they have a great selection of units which are all well located. The staff is nice, professional and very helpful. I tell all my friends to look them up when in Miami and they all have been most satisfied. Great work Miavac Mike
Arriving at the building, from the outside it is beautifully lit up with blue lights, the valet parking is impressive, the huge foyer and you think wow this is the life! Then you get to your room. The room was falling apart, the bath has a huge permanent brown stain in it from age, the ceilings are falling down and their is paint and a white fluffy mold on the bathroom walls. The kitchen is INFESTED with cockroaches and a very strange, sticky dark brown liquid on the kitchen counter that has obviously been there for AGES. The fire sprinklers look like they are going to fall out and I doubt that they work. Our curtains were hanging on a rail that was kept together with wire, the curtains could not close all the along a very large window, so you had bright sunlight in your sleeping face in the mornings. The sleeper couch / sofa was broken, the basin had no plug, the bath had no plug, so you could only shower, broken drawers, a walk in closet filled with maintenance equipment and dirty shelves for us to pack our clothing on and so much more. We did complain to the MiaVac office downstairs, they struggle to understand English, they only removed the paint etc from the cupboard but did not wipe the filthy shelves after removing the paint drums, they "fixed' the sofa bed, which was still wonky and my daughter complained of back ache daily. The travel agent sent my complaints to the MiaVac offices upon my return home in the week of 20th July - we had not heard a single word nor had any reply to our complaints thus far (today is 12 Aug). I would not recommend this building to anyone. The location is fantastic, so if you can get better accommodation next door, go for it! And that's clearly what they are bargaining on, position, and that's how they are pulling people in. I have photographs of everything that was broken, dirty, not working etc in the room. Which I could post it so you could decide for yourselves. Very poorly maintained! In fact, I would say NOT maintained at all! Huge dissapointment!