I've lived in WV for five years in two apartments. The high-ceiling brick walled apartments are amazing. New management that just took over in 2016 made contract renewal easy and seamless, and they've been responsive to maintenance requests that were never completed by previous management company. If you like apartment living and want to walk to everything downtown, this is the spot. Also, having Ramblers (beer shop) downstairs is really nice -- the owners are terrific people.
Lived there for 5 years, started going downhill when Bell Partners took over. Heard new management just took over in 2016 and it's even worse. Way overpriced, staff absolutely sucked, there is some shady s*** going on at this place. We had no A/C for 35 days over the summer of '15, when the temps were in the 100's. The unit was failing years earlier and they simply patched it every year until it finally blew up. Our apt was 95 degrees, we had a toddler, and we had to board our dog. Stay far away.
I have lived here for a few years and recently toured with a friend when complex was under new management. The apartments are nice and built well. I have lived in other apartments where construction was done very poorly to open units faster, and the result is constant (weekly) maintenance for broken lights, appliances, doors literally splitting in half, etc. I have not had these issues to the same degree at West Village. The management has always been terrible, however, and despite one or two friendly faces, overall does a poor job for residents. One example, the community pools have been closed for 7 months. 7 MONTHS!! Not for repair, it's just their policy. Absolutely absurd in a place where it snows once or twice a year for one or two days a year. Now that the weather is warmer, it is still closed. Why? "For cleaning purposes. It should take about 3 weeks." It SHOULD take about one day, but this is just another example of poor management. Why pay for amenities that you will never be able to use? I also recently toured an apartment with a friend who was interested in moving to West Village. We were told that out of all the apartments for the next six months, there was only one unit available (we didn't trust it either). The apartment we were shown was one of the very, very old ones with walls that only reach halfway to the ceiling. It was nothing glamorous, but the price was certainly special: $1350/month. In comparison, my friend had looked at a new complex (Solis) minutes earlier on 9th street (1 mile away), leaps and bounds nicer than this specific West Village unit, priced at $1100/month. With the surge in new housing in Durham, there is no reason to pay that much and not get something much, much nicer. Frankly, I was shocked because even my rent in a much nicer unit is not that high. I can only imagine what my new lease will be. Last issue, for whatever reason the fire alarms went off almost nightly for two weeks. It was an issue with the pipes, supposedly. My dog now has anxiety any time he hears a sound that resembles a fire alarm in any way and goes into a panic. I spoke to the management expecting them to offer something to residents for not resolving the issue sooner. Their response was that the owner "was not able to do anything." Since the rep never consulted anyone and I was surely one of the first to raise an issue, I get the sense they are merely told to say that for everything. Overall, I like my own apartment, but dread interacting with the management and cannot say the rest of the complex is worth the exorbitant price. Definitely shop around first and you will almost certainly find something more reasonable. Who knows? Maybe you'll even unearth a decent management.
no doubt that the apartments with exposed brick are beautiful, however the new management doesn't clean, there was broken glass in the courtyard that I had to pick up because nobody working here took the liberty to, the outdoor gates are broken (they don't shut on their own on their own anymore), West Village is also getting rid of the zip car parking spaces. Anybody that has storage units in the basement has to get rid of them or else West Village said they will just "throw it out". OH! NOT TO MENTION the new price raise, UPWARDS OF $700. This management is honestly the worst I've ever come by. If you are considering living here, explore more of your options. There are beautiful places for rent right down town thats not thru this disorganized group.
I have been living in west village since 2014. A new management team which took over this Feb in 2016, and I was extremely happy with their efficiency. I submitted a working order for fixing my light, and within one day I got someone over. They also helped me find my lost mails. They have been very kind and seem to show genuine concern.