Long wait in line to ask where the music was, then then venue was too crowded, so the bouncer just told me to stand in the general admission area. I was confused. I was given no idea on the average wait time. I watched as other people were let in I suppose because they were hotel guests, but it was not made clear at all. Once my wingman arrived, we left to eat at Kitchen 24 instead.
Arrived 20 minutes early for a business conference, but the valet situation was rough. I was stuck in line for parking and ended up being 5-10 minutes late - and I wasn't the only one. Otherwise the service was great and the hotel was beautiful. Leaving the meeting was much less hectic. I was on my way very quickly.
If this is the first W hotel you have stayed at just hold your review until you visit a few more, this W definitely does not compare to others. The arrival to a LED art installation above the entrance is much like the rest of the hotel. It's nice when it's dark and it's lit up, but upon closer inspection you will notice burnt out lines and missing "bulbs" Upon closer inspection you'll notice that the staff didn't recognize you as spg platinum, and in fact they don't recognize you in the onsite restaurant at all as a hotel guest so prepare to feel like you walked in off the street asking for change from the hostess. The red carpet entry is dirty, the surfaces are smudged, your room will be dusty, but maybe you can finally find something to eat- just wander the hallway to your room, at any given time there will be a half dozen room service trays left out for you to navigate. I'm not denying that this isn't a hotel that is above others in design and surely it sits with great unrealized potential but the w hotel I stayed in today misses the mark comparatively to the brand; the brand does more for selling a room than this hotel does for the brand. Spg members do not get your hopes up, they don't have room for all of us, take your number, get in line, put on your invisibility cloak (don't worry if you forgot yours, they have one in your size that's included with the $42 valet) and let them herd you through for a one sided shakedown experience.
This is a nice hotel. It has snazzy valet parking, a modern lobby, comfortable rooms, and feels like it's new. The only downside is that rooms are plastered with ads for tiny, $45 bottles of alcohol and giant slogans like "DREAM HARDER" on your bed. It all feels like one big ad.
An Unforgettable Experience. Very upscale, which is always a plus. More pricey than what I'm accustomed to, but my every penny was very well spent. Amazing atmosphere on Friday nights downstairs. Plenty of people of different cultures, which I love, and can always go for a mixed crowd. Rooms looked better than the pictures, and would make anybody feel like a celebrity. The wet at the rooftop was my second home. Overall, it even made me, a cynic by nature, get a little emotional when it was time for me to depart.