I lived at MVC for four years, and generally had no complaints. I went to the management office complaining about outdated appliances and light fixtures and within a week I had all new stainless steel appliances and updated lights throughout the apartment. The leasing office staff is friendly, for the most part (I'll get back to that later). My chief complaint is that the apartments are very poorly soundproofed. I was able to tell what every single one of my neighbors was watching on TV, and when you have someone on either side of you and someone above you, that gets to be really annoying. The hallways can get really loud as well, and there is really no escaping the noise. The neighbors are generally pretty great, and the building and apartment was nice for a one bedroom. It would definitely be too crowded for two people though. Back to the leasing office staff - everyone was really nice, and helpful when I needed them. My biggest problem was with the property manager. She is incredibly phony. As long as you're paying your rent, then you're a golden child in her eyes. Unfortunately, I found out the hard way how calculated and cold she can be. I lost my job last year, which in turn, forced me to move out of the consistently more expensive Mountain View Crossing. When I spoke to her to try and find some arrangement, she pretty much told me that there was no option and I ended up having to break my lease. (Really glad they were willing to work with a tenant who paid her rent on time every single month for 4 years.) I ended up having to give two months notice (which meant that I had to pay rent for two months without any income at all) and then you have to pay a penalty of an additional two months rent on top of that, (even though, from what I hear, the unit was completely renovated and rented almost immediately.) So with no job at all, it cost me almost $8,000 to move out, and when I was visibly shaken by that number, all the property manager said was: "Well, can't you ask anyone to lend you the money?" ARE YOU KIDDING ME?! Who do you know is going to just outright lend you $8K with no job?! I was disgusted by her from that moment forward. She has no compassion, no desire to even try to work something out with the residents. She doesn't care about anything or anyone, as long as she looks good and gets her money. I can't begin to tell you how often I was contacted over the course of the subsequent two months to be asked when I was going to give her the money... If it weren't for her office staff (which consistently changes - I now understand the turnover rate,) she wouldn't look good at all. The folks on the leasing team are what drives that office. If you have money to burn, and have the patience of a saint, then by all means, MVC is the place for you... Like I said, complaints aside, I loved my apartment there, but I wouldn't have stayed either way, given the cost. In the four years I was there, my rent increased by $400. $1800 for an 800 sf one bedroom? No thanks. Oh! And don't let them con you into believing that the Park and Ride is within walking distance... It's a 20 minute walk, at least - and you have to walk along the highway, and up an exit ramp from the highway. Not remotely safe. The residents were rallying to try and get, at the very least, a shuttle to run back and forth to the station, as it's across the highway - no go. They want you to continue to pay more, but won't work with the residents on things that they can actually utilize.
After multiple discussions with several current and previous residents, I want to detail a few of my concerns regarding the leasing unit and amenity fees. In hopes of perhaps waiving, or even discounting the 5% rent increase upon renewal, I've proposed signing a 2 year contract, but to no avail. As I am busy working woman with almost no time or energy to enjoy even a fraction of the facilities, I even proposed a slight discount on the amenity fees, but was also met with no success. I can conceivably understand management's refusal considering the circumstantial nature of these requests. Fees aside, however, I am honestly quite discontent with the quality of service and living standards that I was initially promised upon moving in. In the past 6 months, aside from submitting multiple requests to minimize or soften the noises made from my refrigerator and heating furnace, which have repeatedly prevented me from obtaining a good night's rest, I've also sought out assistance with eliminating a recurring pest problem--which surely falls under the responsibility of management. If management can seriously consider addressing my concerns, then I will be much more inclined to proceed with renewing the lease for one, if not several more years, but as of now, living here is far from ideal for me.
Feeling like a bait and switch deal. You sign lease for one amount and when lease is up a year later it's $100 more each month. Now water is being charge for $13 per person every month and they charge $400 to use the pool and gym where machines are broke all the time. ITs too much money.
Enjoyed my early months at MVC, but in recent months my attitude has shifted a little bit. Their new dog rules have made it go from "Dog Friendly" to "Dog Tolerant". The price has been high to begin with, but the benefits of a parking garage in the winter and a few amenities were the reason we chose the location. The big concern beyond dogs the changes they've made for dog owners is the fact that they out right asked owners to report one another for "rewards and fines". One wants to live in a place like this for community and this was not an email message which promoted such community. I consider this review subject to change, but I can't honestly recommend it at this time for someone new and looking.
In sum: Pros: - Very nice apartment. Nice layout. - Units have fireplaces (also a bit scary given the wood building and the previous fire they had.) - Has a little gym and pool - Inside parking which is nice in the winter Cons: - Complete lack of sound proofing (worse than a normal apartment to the point where you can hear even small noises) - Lack of sound proofing combined with a completely unprofessional and inept building manager who has no clue how to resolve noise complaints. - Bad smell from a sewage plant to the Southeast (Google it to see a picture on the map if they deny it). This is not normally a big deal since the wind is usually out of the Northwest. - Lack of guest parking. Your guests will be towed if they park on the road. - Kind of a isolated feeling for the location as its right of the highway with no place within walking distance, but the trade-off is a quieter location vs. living in the city or in a town. Overall though, its an okay place if you can put up with some negatives.