ABSOLUTELY HATE the experience I've had at campus crossing. The managers, the staff, maintenance, and the service is HORRIBLE! At first it seems like a great place to live, but do not be fooled by the staff and managers, their service is the WORST I've ever had. Personally, student living to me is a rip off, but I am in school and needed a place to stay until I graduate. I wish I would've known what I know now. I had problems with Campus Crossing before I even moved in. The staff is very incompetent at their job, we were told we could not move in on the 1st floor and there were no available apartments on that floor. My roommate called them two hours later and another staff member told her there were quite a few apartments available on the 1st floor. STRIKE number 1! The 2nd issue I encountered was the rooming situation. For those that do not know campus crossing allows you to choose amongst yourselves which room you want (that was not the problem). The problem I had was after we chose our rooms and it was set in stone my bedroom door was not even locked prior to me moving in. That left my room vulnerable to be taken by another roommate prior to my arrival. After moving in I thought all problems would cease...I was WRONG. The staff remained incompetent and poorly trained at their jobs. I would consistently be told one thing and my roommate would be told another from a different staff member. Eventually we had to give up and just consult with a manager which didn't help much either because she proved to be just as incompetent as her staff. Now here is the biggie...WE GOT MOLD IN OUR APARTMENT!!!! The situation was handled so poorly and unethically I'm considering filing a complaint with the local Health Department. It was treated as if it was normal. Mold can be harmful not just to us, but our items. In fact my roommate had mold on almost 15 PAIRS OF SHOES that she ended up having to either throw away or get professionally cleaned. She was only reimbursed $250 and some of those shoes were expensive not to mention the cost to clean them. Maintenance came to check out the apartment, but were incompetent too. They couldn't even tell us if the mold was harmful, so we were paying them almost $500 a month (which is another problem, do not be fooled by their seemingly good rates, your electricity will be at least an extra $25 a month not to mention the $3.75 they charge you for it that they will FAIL to mention to you) to live in a MOLD INFESTED apartment !! We were then given a machine that was supposeldy suppose to help with the mold situation, but they basically blamed US for it. Stating that because we don't let enough sunlight in the apartment it was our fault. WHAT!!!??? So it is our fault your apartments are poorly built. BY THE WAY THE CONCRETE FLOORS ON THE 1ST FLOOR SUCK AND LOOK HORRIBLE DO NOT BE FOOLED BY THE MODEL !! In the meeting about the mold once again nobody could tell us if the mold was gone except for "it seems to be in good condition," nobody could tell us if it could reoccur and my things would get ruined except for "we dont believe that will happen", and all the maintenance man could say was their scientist died that day so he could not look at our apartment to tell us if the mold was harmful or gone -___- For all I know my things could get ruined tomorrow, but I'm still expected to have my rent on time??!!!??? I've had my sink handle break and flood my room ruining my female products, toilet paper, as well as some of my suade shoes. My roommate has had an unexplainable flood of water on her floor (literally still to this day they cannot explain it). AND AFTER ALL THIS WE WERE ONLY REIMBURSED $250. No decrease in rent and they do not pro rate by the way, which means you are paying a full month of rent for only half a month in August. And do not expect much help from the manager, DAWN, she will only look at you confused and shrug her shoulders. I've had several run ins with her, she is nice, but not fit to be a manager ! She has NEVER helped me!! I wish I wouldve looked at these reviews. DO NOT MOVE HERE!
At my first location on Aycock was a good experience, except for the huge fee after I moved out for cleaning, when I left it in nearly perfect condition. Ever since I moved to the townhouses I have had more problems then ever. Someone hit my car and broke into my car, my alarm system was not set up and randomly went off, and took them a week total of coming multiple days to fix. Electric bill is high when I do not even use that much electricity. They have NO after hours maintenance or office person, if you have a complaint, get locked out, or your alarm wont stop ringing because you have no code to stop it. For the price, the townhouse is nice; huge kitchen, nice medium size patio, big closets and plenty of storage, but it has too many problems due to them being old. Maintenance is nice, most of the time they are fast to fix things and other times it takes them days. The only staff members that are nice and helpful are Bobby (who left recently) and Matt, the manager is rude. If you have a problem or complaint you have to go to the office multiple times, or call multiple times for them to do something about it. Overall, I like the townhomes, but dislike the staff and their way of handling policies and situations. I have been with them for 2 years already, and I have another year left so I am hoping for a lot of improvement. The main improvements I would like to see is having an after hours maintenance and office person. A more courteous staff, and better handling of complaints and billing. Also cameras for the parking lots, to insure more safety from breaking in, and to catch everyone who hits and runs.
Absolutely HORRIBLE. Very unsafe. Throughout my nine months in this complex, there were 3 shootings and one that occurred directly next door to my apartment. The office staff never contacted me nor did they care that myself and my roommates lives were then at danger. Also, please do not let the positive reviews below throw you off. I have reviewed them, and I see that each positive comment has been written by AN OFFICE STAFF MEMBER. I wish I knew prior to moving in that campus crossing is a negligent and unsafe community. Do yourself a favor and live somewhere else.
I have lived at two different Campus Crossing locations. The first was ridiculously priced with a small room and the second was an older apartment with the room size of a matchbox. Make sure you request to see the actual apartment before you sign the lease because the model apartment that the show you is NOT the actual dimensions of the apartments. The staff is extremely unprofessional especially the office manager. They are not very tactful with addressing issues or concerns nor handling any issues or concerns you may have. The one person that was great on their staff no longer works there. The office manager will also give out your personal cell phone number for future residents to call you even AFTER you specified that you DO NOT want random individuals to have your information. The maintenance staff is very pleasant. They are always very prompt and friendly when they come out to respond to a request. I WOULD NOT RECOMMEND THIS COMPLEX OR ANY COMPLEX THAT THEY MANAGE TO ANYONE.! The only aspect that is saving them is that the are close to UNCG's campus. If you can, find a different complex that is close to campus. There are plenty.
Campus Crossing an upgrade coming from my old apartment!! You do not have to worry about your friends visiting you and their cars being towed!! They do not have visitors pass here which is a PLUS!! I see a lot of people complaining about the electric but I stayed in the Spring Garden location and had 3 other roommates and paid $25 a month for electric and may $35 during the colder and hotter months. Now I stay in a 4 bedroom and my electric bill is $20 bucks. The amenities are nice but my main concern was my roommates. I came in by myself! I did not have anybody to stay with. I was match with three roommates and I would not trade them for the world!!