DO NOT MOVE HERE! I moved out a month ago after finishing out my 11 month contract because they were going to give us a $150/month price hike for renewing a 1 year contract and a $700/month price hike for going month to month since we doubted we would need a place for a year as we were actively looking for a house. I am a very clean person, always vacuuming, dusting, cleaning walls even and windows. No shoes in the house, etc. We were charged $200 for carpet cleaning and $200 for all over cleaning! I have never in my life been charged more than $100 for both of those things put together which usually comes straight out of the deposit. They nickle and dimed the heck out of us on top of those things, meaning after they took away from our initial deposit we owed them $394!!! So I emailed them asking to be set up on a payment plan because that was an expense I was not expecting (I have lived in many apartments over the last 10 years and have never been charged for move out fees on top of the deposit) and the lady, Kim, let me know that the manager would get back with me. Never got back with me. I got a call today (1 month later) from collections asking for payment. These apartments may look nice, but they are over priced, impossible to heat, they charge $100-$150/month for water sewer garbage whether you actually use that much w/s/g or not and there is never parking close to your apartment unless you are willing to pay the $30/month for a covered spot. Save yourself the hastle. We have since moved to Shadow Hill and they told us up front that they don't charge for cleaning when you move out. Hallelujah!
BEWARE! ....find another place to live...if you like BLACK MOLD! & being charged for 40 years of neglect & mis-management upon your departure, You WILL Love it here...if not, there are many other reputable, honest apartment complexes in Portland....this is NOT it!
They are fine up until the day you move out, and then the money hungry complex will charge you for anything they can think of. First of all, if I had renewed my lease after my one year, the rent would have increased by almost $400 every month. After moving out, I received a statement that they had to replace the carpet in every room (I have dated pictures of the carpet I took the day of move out, which are fine, I was present during the pre-inspection and was told by a representative of the complex that everything in the unit looked great, and have eye witnesses that can attest to the state of the carpet). They didn't refund me any of my security deposit or pet deposit and are charging me an additional $550. I have tried to contact the property on 4 separate occasions to collect proof of damage (which I was not given, nor was I told about the supposed "damage" until after the repairs were made and I didn't have a chance to refute them). Still, after my many attempts to contact the property, no one has been able to provide me with any proof of damage, including the property manager, LaTonya, whom I talked to in person. And now every time I try to follow up with her about it, I somehow can not get a hold of her. Seriously, they are charging me an equivalent of over $800 and CAN NOT PROVIDE ME WITH THE PROOF THAT IT WAS NECESSARY OR THAT THERE WAS DAMAGE OF ANY KIND. Oh, did I mention they also charged me with a $150 carpet cleaning fee (when they replaced all of the carpet, so there wasn't anything to clean)??? This is absurd, and you don't need to deal with it. Don't live here.
I have lived at the Frank Estate in a 2 bedroom/2 bathroom apartment for the past 9 months. I cannot say enough good things about this place. The staff is extremely pleasant, always. They are so helpful and attentive. Seriously, I am impressed. I have lived at a few different complexes and Frank Estate is one of the best. The maintenance men always wave to you while they drive by fixing people's maintenance requests daily. Our neighbors below us are awesome and kind. The complex itself is quiet. Tons of people with dogs walking around. Very safe area. The gym is great for an apartment complex (and I'm a Personal Trainer). There are running trails (Fanno Creek), that are basically on the premises. The estate itself is huge, with lots of trees. They have a "guest house", that family/friends of tenants can rent while they visit. My family rented it out for an entire week while they visited from Hawai'i, and it worked out great. I am moving out at the end of my lease, due only to the fact that I am interested in moving into a house. The rates were affordable when we first moved in, but seem to be a lot higher now. Loved my time here.
The Frank. Super Beautiful and well Maintained. Do not expect to Re-lease after you have moved in. Summer of 2014 many received up to 40% increase forcing families out, example: 2 bedrooms where Re-leasing for 700.00 per month more than the year prior. As the summer went on and toward the fall Re-lease was a 20% increase and falling daily. Read your contract carefully! We where charged over 2,000.00 on move-out because we did not Re-lease and gave us very good canned answers about us being out of contract. If you leave your apt very clean do not expect your deposit back either. Our townhouse was ready for lease 2 days after we left and they told us we owe them four dollars. The office personal is awesome at collecting money and super happy on your golf cart tour. That happiness goes away when you join. Holland management and the Frank Estate work great together to collect money on there 317 unit complex. It is a BIG money machine for them. Building a community and looking out for your best interest will not happen at the Frank. The Frank estate is a great transitional place to get a new start, sign a 12 month lease and enjoy. Give your 30 day notice at the 11th month and do not expect a realistic price increase after your lease expires . Lease with care.