They are fine up until the day you move out, and then the money hungry complex will charge you for anything they can think of. First of all, if I had renewed my lease after my one year, the rent would have increased by almost $400 every month. After moving out, I received a statement that they had to replace the carpet in every room (I have dated pictures of the carpet I took the day of move out, which are fine, I was present during the pre-inspection and was told by a representative of the complex that everything in the unit looked great, and have eye witnesses that can attest to the state of the carpet). They didn't refund me any of my security deposit or pet deposit and are charging me an additional $550. I have tried to contact the property on 4 separate occasions to collect proof of damage (which I was not given, nor was I told about the supposed "damage" until after the repairs were made and I didn't have a chance to refute them). Still, after my many attempts to contact the property, no one has been able to provide me with any proof of damage, including the property manager, LaTonya, whom I talked to in person. And now every time I try to follow up with her about it, I somehow can not get a hold of her. Seriously, they are charging me an equivalent of over $800 and CAN NOT PROVIDE ME WITH THE PROOF THAT IT WAS NECESSARY OR THAT THERE WAS DAMAGE OF ANY KIND. Oh, did I mention they also charged me with a $150 carpet cleaning fee (when they replaced all of the carpet, so there wasn't anything to clean)??? This is absurd, and you don't need to deal with it. Don't live here.
I have lived at the Frank Estate in a 2 bedroom/2 bathroom apartment for the past 9 months. I cannot say enough good things about this place. The staff is extremely pleasant, always. They are so helpful and attentive. Seriously, I am impressed. I have lived at a few different complexes and Frank Estate is one of the best. The maintenance men always wave to you while they drive by fixing people's maintenance requests daily. Our neighbors below us are awesome and kind. The complex itself is quiet. Tons of people with dogs walking around. Very safe area. The gym is great for an apartment complex (and I'm a Personal Trainer). There are running trails (Fanno Creek), that are basically on the premises. The estate itself is huge, with lots of trees. They have a "guest house", that family/friends of tenants can rent while they visit. My family rented it out for an entire week while they visited from Hawai'i, and it worked out great. I am moving out at the end of my lease, due only to the fact that I am interested in moving into a house. The rates were affordable when we first moved in, but seem to be a lot higher now. Loved my time here.
The Frank. Super Beautiful and well Maintained. Do not expect to Re-lease after you have moved in. Summer of 2014 many received up to 40% increase forcing families out, example: 2 bedrooms where Re-leasing for 700.00 per month more than the year prior. As the summer went on and toward the fall Re-lease was a 20% increase and falling daily. Read your contract carefully! We where charged over 2,000.00 on move-out because we did not Re-lease and gave us very good canned answers about us being out of contract. If you leave your apt very clean do not expect your deposit back either. Our townhouse was ready for lease 2 days after we left and they told us we owe them four dollars. The office personal is awesome at collecting money and super happy on your golf cart tour. That happiness goes away when you join. Holland management and the Frank Estate work great together to collect money on there 317 unit complex. It is a BIG money machine for them. Building a community and looking out for your best interest will not happen at the Frank. The Frank estate is a great transitional place to get a new start, sign a 12 month lease and enjoy. Give your 30 day notice at the 11th month and do not expect a realistic price increase after your lease expires . Lease with care.
I had a wondeful time living at the frank estate. It's quiet, nice and feels like a community. I wish I could rate it higher, but I am frustrated with the way things ended! My husband and I bought a house so we had to break our lease. They charged us $1500 to do that. We knew we would be charged, it was just frustrating because someone moved in the next week, so they ended up making money on us. Then, they told us our final balance and wrote us a letter stating that our balance would be 0 after that. We paid the final balance that day. Then we got a call that said they had made an error and we actually owe $200 more. To me this was not fair because it was a few months later. It was their error and my husband and I are frustrated that we have to fix their mistake. If you go to the store and they charge you the wrong price, do they call you back to come pay the rest?? My husband and I were renting a one bedroom, we bought a house that is 3 bedrooms with a big backyard and our mortgage is less than our rent was. That just tells you that they are a little spendy!
My partner and I enjoyed the place while living there, but our last days kind of soured the experience. First of all, they wanted an extra $200+ per month to renew the lease another year. Other tenants told us they had similar rent increases every year. It cost an additional $479 (above and beyond what the rent had been) to live there 23 days while waiting for the house we were moving into to become vacant. Two weeks after we moved out we got a letter demanding $45 (and threatening collections if they didn't receive it in two weeks!) because the $200 security deposit didn't cover the carpet cleaning costs. Granted, there were mud spots from two visitor dogs that we had from time to time, but it wasn't like we laid greasy mechanics tools on the floor. I'd successfully cleaned the spots with a wet towel (no soap) several times. We didn't clean them before we moved out because we knew we would be charged $85 for carpet cleaning costs even if they were spotless (one of the employees warned us beforehand). What we didn't expect was $155 for a "second clean". I contrast this experience with my previous apartment where I lived for three years. Never a rent increase, my last couple of weeks were prorated at the current rate and they returned my entire cleaning deposit, even though there were a few minor spots on the carpet. I guess they appreciated a good tenant who paid their rent on time and didn't cause any problems, unlike Holland Residential. The grounds are beautiful, the neighborhood is nice, we found the employees friendly and the maintenance guys helpful. The fitness room was always clean and the exercise equipment functional. We never swam in the pool because whenever the weather allowed it was filled with screaming kids, but that's not the management's fault. If you do decide to live here, be prepared for a major rent increase each year, and sock away an extra grand or so for when you move out. We found we could rent a house with a large backyard for the amount they were asking and even though moving was somewhat painful, we're so glad we did.