Here's the list of thing I have experienced as a tenant: 1. Horrible, horrible office staff. If you want rudeness and unprofessionalism, step into the leasing office. It's even worse to call them, I've actually been hung up on. 2. Moved into apartment without a functioning AC and hot water heater. After two weeks of apartment hell, maintenance finally amended that issue. 3. Severe RAT and feral cat infestation. No steps were taken to remedy this situation even after numerous photographs of dead rodents and of feeding bowls continually left out by neighbors. It took them 3 weeks to pick up one dead rodent. Oh and myself along with my neighbors have ants everywhere as well. 4. My ceiling leaks so bad in my 2nd bathroom that I've had to stop using it. I've called the office four times about the issue, because my belongings were getting ruined, the ceiling was soft to the touch, and paint was crumbling down onto the floor. Then, maintenance came to cut out my ceiling and that was all. Now I have two big gaping holes in my ceiling which has led to a giant spider infestation in my home. (Almost forgot, when I first filed a maintenance request, I was told to stop dumping water onto the floor). 5. Let's not forget about the massive amounts of bird nests located right above the awning to my front door. This led to bird shit everywhere, bird attacks when trying to get inside, and eggs being thrown out of the nest by the birds which just bolstered up the rat, cat, and ant infestation as it became food. 6. My dishwasher was never bolted in when installed, so when it's open, it will fall to the floor. Pro tip: Watch your toes! 7. They have what would be conveinant doggy-trash-bins located out in the grass. Since they are never emptied, the poop bags rot away; in the summer, the stench is so bad I can smell it off my back balcony, 50 yards away. Oh and don't tell them that they didn't empty it, they will tell you that they did, when I can clearly see that it wasn't. 8. My garbage disposal has never worked. Here's the cherry on top: (even though I could make this list longer). 9. The maintenance men actually CREATED and NEGLECTED to fix both a electrocution and electrical fire hazard located on my back balcony. They left open wires, accompanied with no emergency shut off switch or insulation to protect them from the elements, on my AC unit. After refusals to fix, I called the Baltimore County Code inspections office. And I'm sure you can guess who wasn't up to code in more than one area. Altogether, I'd advise even the devil to not live in this hell. (I gave one star because it's required in order to write a review. If I could clarify: 0 stars).
Went to look at an apartment and we were greeted by very rude people who didn't want to give new customers the time of day. When commenting on their actions they turned and walked away, very rude indeed.
The management is very bad..They dont any action on our complaints. 10-12 people stay upstairs and they keep on running all day.. complaint around 10 times to the management.. No action is taken.They are least bothered.. If you dont want peace at day/night move in here... waiting for my lease to end :(
Below is a list of just some of the issues we encountered while living at Westerlee for one year- - Drain fly infestation, multiple maintenance requests - never fixed - Gas leak in the stove, took multiple maintenance requests to fix - Incorrect doors on both the front and sliding doors- big gaps allowed many bugs in - Walls were not finished when we moved in, gaping holes, could see into the walls for the first two months - Black water would come up through the bathtub drain every time it rained - Kitchen sink would flood with black water and food from the garbage disposal randomly when not being used, multiple maintenance requests - never fixed - Garbage disposal and AC didn’t work when we moved in in July - Black and green algae/mold on patio - Crack in bathroom sink, would flood the cabinet below, took multiple maintenance requests to fix - Four times in one year the plumbing in the apt above us had issues which caused multiple leaks massive leaks in our bathroom. Maintenance could not figure out what the problem was and had to cut our ceiling out 4 times. After one of the "fixes" maintenance sprayed a coating over the bathtub in January that was such a strong smell it made us sick and had to have the windows open for over 24 hours to get the chemical smell out of the apt - Water heater leaked soaking two room's carpets - MOLD!!!! They ignored multiple notifications of back mold in the apt, it spread so fast it got on a lot of our personal belongings. Had to throw a lot of our furniture and kitchen items out, they offered no assistance in finding anywhere else to go- the apt was deemed by a professional that everything had to be removed and professionally cleaned and was not safe to be in until cleaned. Save yourself money, frustration and health concerns- find somewhere else to live
I have never been so angry with an apartment complex in my life. To start it off, the VERY FIRST WEEK we moved in, the AC was broken and it was the middle of JULY. They first told us it was because the filter was dirty, so 2 days later they replaced the filter, mind you for those two LONG days it was over 90 degrees in the apartment. A day later the AC was broken AGAIN. It took them over two weeks to finally come in a replace the unit. We had to sleep in the living room because it was too hot to sleep in the bedroom! We had to ARUGE with them several times before they ever came out to fix it. The unit they replaced it with is so loud that when it shuts off it makes the dog bark. That should have been our first warning. On top of minor details we have had to call them to fix (including a hole THEY left in the bathroom door) our shower started to leak. Each time we called them, they came no sooner than two days after the call to "patch up the leak." It never worked, their idea of fixing the problem was to take some drywall and paint and fill up the leaky holes that were created at the top of the ceiling from the water pouring out of the upstairs neighbors pipes. Finally (about a month after our first call) they came to fix the pipes, removed the wall, patched up and repainted. We were SO WRONG to believe that was going to be the end of it, its still leaking, we have called several times and no one has done anything. There are holes in our ceiling above the shower, its dangerous and unsanitary. The people upstairs have packed a family of 6 into a 2 bedroom apartment. They argue, play loud music, and it sounds like the wrestle elephants in their free time. They are constantly having parties and yell all through the hallways. They stomp around so much that pictures have fallen and the TV shakes. I can no longer do any of my work at home, I am forced to leave to find peace and quiet in order to be productive what so ever. They also take their trash and old food and toss it off the balcony into the bushes in front of our doors. It's disgusting; we are constantly chasing away stray cats from the rotting food. We have asked them to keep it down and we have told management. No one cares. Not to mention the neighborhood behind us has dogs that bark from the early morning hours until later in the day. I am assuming when the family is home they just let the dogs outside to sit all day no matter the weather conditions. The dogs have learned to jump their fence now and they get loose, we have a small dog and we will not risk taking her out with dogs we don't know running lose. We have attempted to contact the property manager in particularly about the constant leak in our shower, in addition to our other issues, and they have told us they would call back, but never do. I wish we could afford to break our lease early and move out, we have a few months left and we cannot WAIT to be done with this apartment. This place is not worth what you pay for it, it’s not even worth half. ... and if you enjoy stepping in dog poop because of your inconsiderate neighbors, by all means, move in.