Oct 10, 2015
My roommate and I lived in Treetop for 9 months and like this environment. The leasing office staff were mostly friendly, but how they did on our leasing contract deposit made me feel very disappointed. So we moved out in a hurry and thus left some furniture/ daily articles in the apartment. Before we left, we asked the staff specifically three times that whether it's OK to leave things there. Their reply is YES and they would probably donate them to homeless people or whoever needs them. THAT'S ALL. But when we sent emails to question our deposit, the office ignored my emails at first and only answered till I called them. They told me that they won't refund our deposit because we left many furniture behind and need to charge us $25 back on each item. After getting this feedback, we didn't know whether we should feel thankful since they didn't charge us more for selling/donating our things or just being quiet. Be honest, the moment when we decided to leave things there instead of reselling means that we won't prioritize money. And the office should at least have the gut to tell us about the extra charges before we moved out . But ignoring our emails and then told us all the things were sold out and then had to charge us on the deposit are just low. I won't trust this office any more and probably won't suggest any of my friends live there.
Sep 21, 2015
The negative reviews are not actualized. Goes to show people will complain about anything. Seriously, 1 star because "the spiders are too big" or "the staff rewards good reviews"? Get real. Perhaps the overall quality of some of the apartments is a bit differential, but it's not as if the staff is ignoring you, providing responses and apologies. That, to me, is extremely rare for apartment complexes and is indicative that they authentically care about the quality of your living. Is that worthy of one star? I suppose all you smart guys out there don't trust google review anyway. I just thought I'd leave something for other skeptically minded apartment seekers. For anyone looking for a solid first apartment experience, Treetop is a defensive option. Sure the prices might be a little steep, but I've been living comfortably with two roommates and my pet ferret in our spacious 2 bedder for about 3-4 months now. Problems have come up, but the maintenance crew has been very responsive and friendly, as well as just being overall cool dudes. Also another rare and, according to the other reviews, severely unappreciated aspect of Treetop. My only criticism that holds any weight is, to iterate, that prices are a little steeper than I had anticipated. Part of this could be attributed to my lack of foresight, but in my defense, there were a decent amount of incentives to sign the lease as soon as possible. Such is typical for any complex possessive of leasers eager to flex their persuasive moxie. However, based on the time I have spent here so far, I can affirm that it was the right decision. It's not hard to tell that these guys are trying their best. I hope they can keep up the good work without having to stress out about reviews made in poor judgement.
Sep 06, 2015
If I could give negative stars, I would. This place is EXTREMELY overpriced. We chose Treetop because Ashley in the office was super friendly and the office and amenities are beautiful. We were unable to tour a unit prior to moving because the townhomes are always full. Lesson learned the hard way! They advertise new renovations (I understand that rentals aren't exactly worth putting a lot of money into), but they didn't even do the basics. The carpet had clearly been replaced without replacing the padding. Gross! You can tell because there are random sink holes all over the place. The spiders are on steroids and they're everywhere! I know it's because of the treeline right behind the back yard, but they charge a monthly fee for pest control... Control? I think not. Everywhere else that sort of thing is included. The cleaning they supposedly did before we moved in was a joke. On move in day we asked for the cleaner to come back, which she did, but it was hardly touched again! They compensated us for it, so I'll give them that. However, these are just some small examples of the many I could write for why this place is a dump, but I honestly have no more energy left for this place. We've been here less than two months and already we know we won't be renewing our lease. To their benefit, they have been trying to make it better, but one thing gets fixed and another issue pops up. There have been close to a dozen issues already. The bottom line is when you're paying this much for a place, you shouldn't have to deal with this much bull. Additionally, I took a survey several weeks ago from corporate and selected that I would like to be contacted, but it still hasn't happened... Not so sure they actually care.
Jul 31, 2015
if you like spending lots of money for a terrible apartment,TreeTop is the place for you... $1,000 a month should get you a top notch apartment with good appliances. Not here, you'll get an old fridge, dishwasher and A/C unit all in one! The maintenance was sub par. They "fixed" what they could but literally nothing was ever fully fixed. Over priced section 8 housing is what it felt like to us. You'll never find a parking spot unless you pay $15 bucks a month to have you're own. They've got plenty of space where the car ports sit that nobody pays for, so they don't get used. Overall this place is terrible, don't waste you're money.
Aug 03, 2015
I want to start off with saying my issues with Treetop is not with the employees, as their customer service and friendliness are more like a five star. The aim to provide a community feeling, with throwing parties and such. So there is some positive to living here. But, the quality of apartments are definitely sub par, with a high price. Since my husband and I moved in two years ago, we instantly had issues with our air conditioner unit. We lived in a two floor penthouse, and literally could not use the upstairs space because it was so hot. You could stand on top of the vents and they would not even blow. We complained many times, but got "That's just the way it is," as a response. Our unit was so old, a friend who works in the air conditioning industry said he couldn't even tell how old it is. In my opinion, if something is obviously not working correctly, you should replace it, instead of waiting until it breaks completely. This seems cheap to me. This is the biggest issue we had with the apartment, but we had many other small issues that were just as annoying. Broken promises from maintenance, and just cheaply built complexes. We were event old by a maintenance worker that the complex was old and run down, and too expensive for what we were getting. We had hopes that management would make it right with two years of complaining of a run down apartment, extra costs in electric due to a shotty unity (280 dollars for the last month we lived there, which is just plain ridiculous), but they did not. Once again, I had no issues with the staff. Just wanted to give a very honest review for those of you looking into renting here.