Hidden Cove has been a wonderful apartment for me and my wife! It's quiet, spacious, and close by a ton of shopping and restaurants! It's just two blocks away from Interstate 15 on-ramps, so I can get to work quickly. We've lived here since 2013 and if there's ever been an issue (sink disposal went out once), the maintenance staff has been quick to respond and help solve the problem. There is ample parking inside the gates and they do a good job of making sure people who aren't in compliance get removed quickly. Parking stickers are issued and you can always get passes for friends and family with no hassel! Pets are welcome and there is a lot of grassy areas for them to roam and play. Our dog loves it! Thanks Hidden Cove!
THIS PLACE IS A TOLIET!! LISTEN TO THE REVIEWS I SHOULD HAVE!! I regrettably live here with my wife now and hate it more and more every day. Hidden surprise charges not mentioned in the base rent are just one of the many joys here at the "Hidden Cove." They are nazis about parking and what you do with your own patio that you pay a insane amount of money for. Straight up lied to me saying I could leave my motorcycle own my patio at night (which was a deciding factor in moving here) which I asked Ricardo the leasing consultant CLEAR AS DAY and was told that that would be fine. Only to be harassed about it by the rude office manager being told I had to move it "sooner rather then later." even though her employee assured me it would be fine. The office is rude and unhelpful, anytime I have to interact with the office they all act like they are doing you a huge favor by talking to you. There are fees and fees on top of the fees for the fees! The list goes ON AND ON! STAY AWAY FARRR AWAY! Let the Hidden cove STAY hidden from you and your family.
My mother moved into Hidden Cove in September 2013. She likes living there, it is clean and quiet. There are some issues with pricing, there is too many items not included in the base rent price. What she is very pleased with is the service. Every time she calls to have some item looked at, it gets attended to within the day. The office and service people have been professional and polite. We just recently had and issue of a slowly leaking pipe that had been putting water behind the bathroom wall. Jennifer sent someone out immediately to check it out. When found out, the pipe was repaired the same day. They had to mitigate any mold issues, which was done the next day. All of the people the interacted with my mother were very polite to her and attentive of her needs and desires.
I can't rate them lower or I would have rated negative 5 stars. Totally unprofessional staff, I was completely ignored when I went to look at a couple of units for rent and was made to feel like a 2nd class citizen when I asked for assistance- would NEVER rent from them now. Had every intention of paying for a year in advance too as I am here from out of state for my job, sad.
The inside of the apartments and community are very well kept and beautiful. The staff pretends to care about any issue you present and the maintenance staff lags on fixing any issues. A/C was down for a weekend and they went on vacation before fixing it. It was 100 degrees this weekend. Also, when I moved in most of the outlets didn't work and I had to put in an order for them to be fixed, and there was a mass mold growth in my dishwasher that I cleaned after finding a God awful stench the first time I used the dishwasher. The office hours are not real, they leave early, show up late, and never answer the phone. Oh, and they changed the 30 day move out policy to 60 days, without warning me or my neighbors, so my neighbor had to deal with that, but warned me ahead of time. And the website says "gated community". HA! Lies, theres a gate in the front part, but there are two other undated entrances, thus my neighbors Jeep was stolen and never found, and my car was broken into and the side mirrors were stolen off my car. Excellent.