We have been living in Heron Springs for close to two years now. The office staff is always really helpful and quick to get back to us. I love using the club house fitness room to work out in and the pool to relax by in the summer. Most of the residents are family and pet friendly. My dog loves it here as well!
Worst Apartment Complex Ever!!! Maintenance sucks, do not expect to get anything fixed! On top of that the maintenance guy is rude! The staff in the office is very unfriendly! They can't even acknowledge you when you walk into the office. It is very overpriced for what you get.
Dont move here. Overpriced apartments and the managment staff could care less if you have a problem. My HVAC has been malfunctioning for 2 years now. Electric bills in the summer are 200+ per month.
Heron Springs seemed immaculate before i moved in sept of 2009, It had everything! The apt looked so pretty and worth the money we were going to pay. But after about a month, we noticed we've made a huge! mistake! The apartment is falling apart around us. Within the first monthm mantnience had to replace almost 10 things, the garbage disposal stopped working and backed up and SMELLED! the dryer doesn't dry unless you dry your clothes 10 times. The toilet back up but their only solution was to stick a snake down it, not do any "real" work. The fireplace doesn't turn on. The acoustics are unbelievably TERRIBLE! We can hear EVERY step our neighbor upstairs makes. Also, the management is the WORST management i've ever dealt with! I think hotels have better management! I paid $800 a month for a one bedroom (it is very big and spacious) and i'd rather give my money to a homeless person to buy boose then to give it to heron springs. This month (may) they LOST my rent payment and had me issue another one, well guess what!!??!? they magically found it, didn't tell me and CASHED THEM BOTH! But even though i have the proof they cashed them both, they're STILL denying it and just making up excuses! It's unbelievable how STUPID the manager is! He is the rudest person i've ever met, and he is SO fake, he has an excuse for everything they do wrong, they don't take responsibility for everything, they find a way to blame in on someone else, he never apologizes nor does he ever try to make it up and i know i'm not the only tenant that feels this way. For the past few months we've put in dozens of noise complaints about our "over partying, underage college neighbors that think it's funny to get sick off their balcony onto ours at 4 in the mornin then stomp and scream about it" and the manager STILL HASNT EVEN MADE A DENT INTO STOPPING THE PROBLEM! I've had the police here 3 times for our upstairs people but does dave care? I doon't think so. My car was broken into in November in my parking lot here, and there was a security guard on the clock. but does the security guard do anything but sit at the club hosue? No! he doesn't, during the winter his car tracks park, and then leave! Never does he go around and check. Three cars were broken into that night around the complex and management didn't DO ANYTHING but blame it on us for having stuff in our cars. This complex is the worst i've ever dealt with and i am counting down the days til this is over. I'm currently working with a lawyer to find a loop hole in the contract to get out.
Lived here for 2 years, like it but realized the cost of rent is too much compared to the ones around with almost same amenities. Monica ( A Staff there is the Best), got the best customer service!The rest of the Staff are just ok..