This place is about the most affordable complex in Columbia, which gives it a huge leg up in my book. (Of course, Columbia is obscenely expensive in general, so that's a low bar.) The grounds are nice, and the staff has been friendly and helpful (if not always perfectly informed or on the same page as one another). The homes have decent space and great storage. There are minor problems, such as the fact that there are never bags in the dog walking stations, but nothing that's huge. The apartments absolutely are quite old, as other reviewers have said, but the price makes up for it as far as I'm concerned. If you need granite countertops and stainless steel appliances, this is not the place for you. If you need a friendly neighborhood where people are willing to help and there are plenty of amenities, give Grand Pointe a look.
As with almost every apartment complex ever, you probably read quite a few negative reviews about Grand Pointe. I just want to say for the record that this place is really not bad. The management staff has always been friendly and helpful to me; in fact, their professionalism was one of the driving factors in me selecting Grand Pointe. Every service request I've put in has been dealt with successfully within 24 hours and, other than the sheet of paper they leave behind indicating they did the work and of course the fixed item, there's no sign they even came into your apartment. Also, the rent, while still high due to it being in Columbia, is pretty low relatively to the area. Especially considering its location near to the mall. I read reviews about rats, roaches, and even bed bugs. I can't speak for everyone's experiences obviously but I can say that I've seen at least a few roaches at every place I've ever lived EXCEPT Grand Pointe. I've neither seen rats nor been ate up by bed bugs either. Now onto the negative. I'm from the west coast so I'm not used to 1) The high cost of living out here in general, and 2) The high cost of living in buildings that are 50+ years old. The building is super old, the cabinetry is outdated and seems shoddy, the flooring looks bad and feels uneven. Overall, it's a pretty unimpressive interior. However, if you're a person like me who can look at something like that and say, "It works, it's not disgusting, it's fine." then you'll be fine. If you need a high end, modernized interior then definitely look elsewhere but have fun paying a substantial increase in rent because of it. The fitness center is tiny and I hear the A/C has been on the rocks down there. Not that I use it, I go to an actual gym. Never used the pool, but there's always a bunch of kids running around and yelling so no thanks. The laundry room is a little annoying because it takes two cycles in the dryer if I need to dry my towels (at $2.20 a piece). On the whole though, I'm a pretty easy going, easy to please type of guy so Grand Pointe has been good. It's been about 6 months and management still has been cool, nothing has been broken into or stolen, nothing has broken beyond repair or exploded, no pest problem, no parking problem, and no neighbor problems. So as you read through all those negative reviews, consider that most people with positive or relatively indifferent opinions will often not write a review but those with who've had a bad experience likely will. I'd like to give it more stars to drive up it's average to where I believe it should be, but this place is indeed a solid 3-star.
I don't understand why so many people are complaining about living here. Every problem I have encountered has been resolved, granted some issues have been resolved quicker than others. I've seen one bedbug in my son's room about 3 or 4 years ago, reported it and the problem was resolved by a professional. He also gave us directions to make sure we would be bug free and have seen none since that time. I only had my son's room done and no treatment was required in my bedroom or in any other area in my apartment. As for roaches I saw one in the kitchen sink a couple of months ago, killed it, and let the office know. The following day was Friday and the eradicator examined the apartment did precautionary spraying and no roaches since. Over time I've seen a couple of mice, but the problems have always been resolved. If you work with the office, things will get done. The one thing I don't like is my rent increasing every year, so maybe after my current lease expires I'll probably have to leave.
Worst Place to Stay. Horrible Customer Service. Not a safe place to stay with family. If something is wrong in your room they don't care about fixing. Tamara Walcott is the worst community Manager.
DO NOT LIVE HERE!!!!!!!!!! The WORST rental property experience I've ever had in my life. They dont explain the moving out process when you move in so that when you leave they can keep your security deposit.when you need a work order done they make up their own schedule not the time you ask for. They let anyone park in the space you pay for.My fiance and I complained well over 13 times and nothing was done. I had to put a cone in my space.Noone ever answers the phone. when you go in person the manager is never there. Neighbors attract bed bugs. The move out date is exactly 30 days after your letter is RECIEVED, not sent. Then they prorate you for that last month and add closing out charges which somehow ends up to be the same amount as the rent you paid for the previous month. They charge you for gas on top of you paying your gas and electric. They funny thing is when i moved in I paid security deposit and two months rent and now I get none of it back. we moved out on the 12 and they prorated us to the 17. on the twelth we called on the 13 and 14 we called about the walk through and all they said was we have no idea when the walkthrough is. they have HORRIBLE management and they will suck every dollar out of you that they can.Oh and I would appreciate it if grande pointe would not reply to my post because everything you say is BULLSHIT!!!!