I lived at Mill Run for 2 years. When I first moved there it was great. The staff in the office had great customer service skills and actually knew their residents. Things changed last year with all new staff. It seemed as though every time I went to the office, there was someone new there. No one seemed very friendly, they were not interested in getting to know you, and their customer service skills over the phone was terrible. They started charging for pool passes which I felt was ridiculous. For the amount that you pay monthly (which increases drastically once the move in special is over), I would expect more a more friendly environment versus a business environment. Apart from that, the grounds were kept clean, having garage parking is great in the winter, and valet garbage service is a major plus.
Unfortunately - when we moved in we recieved a discount if we rented 18 months. We took the offer. The only thing that is not good is the trash pickup. It should not be a benefit, and they should not charge a fee. The hallways smell horrible and the rugs have been ruined. This is a bad idea and had ruined the appearence.
Also, the KEY FOBS rarely function for both the garage, and the locked doors. Poor maintenance...as well as the gate to the garage is always open!
I live with my wife here. It's a nice and quiet apartment community to reside. All the apartments come with washer/dryer, microwave owen and other basic amenities. It has good gym and garage facilities. Mail room lockers are well organized and secure. Rent is competitive with other communities around. Leasing office staff is fully supportive and helpful. I would recommend this community.
The place is nice. I will give it that. The issue is no place for kids. it has come to the point that children are playing in the garage. They need a out side space for kids to play. The only space out side was given to the dogs. Also the space is small and high price. To many nice apartments in the area with more space. This is why we are moving.
I would NEVER EVER renew my lease for this place...sure the people are nice and all but they are absolutely negligent on handling things in a timely fashion I am spending $1650 on an apartment where MICE come in and out of your apartment freely and they can do is set traps and put down poison. That will not solve the problem if the ENTIRE building is infested!!!!! They called the exterminator that did the exact same thing in 1 apartment and he had to come 3 times because the first 2 times there was no evidence of ANYTHING being done. I am sick and tired of this place. I didn't pay to SLEEP WITH MICE!!!!!!