I have been living here for 2 year, going on my third. I don't really have any big problems with the place which is why I was surprised about the bad reviews. I guess people are more likely to leave a review when they are angry. I just didn't want everyone to think this was a bad place to live. Many many apartment complexes in and around Columbus are unsafe. You live in fear of having your car broken into or someone breaking into your house. There is absolutely no such feeling here. And that in itself makes this place superior to many others around. The rent is a little on the high side but I would rather take this place over one of the sketchier neighborhoods. High ceilings are great. Staff usually gets someone out here pretty quick when I call about the heater or the dishwasher or a clogged drain. They have always been attentive to things for us. The noise from the highway can be little but you don't hear it in the bedroom. Also it's not right next to your door. And after about a month we just tuned it out. There is always lots of parking near my door. Never have to park down the street. All in all...I am glad we moved here.
They never follow through with rules put into place such as not being allowed at pool without tag, cars will be towed if no parking tag ( not true ) I was told they look for broken down cars, I have asked for three years for my railing to be fixed bc the corner has rotted through and is unsafe...it is still not fixed. These are just a few things. I would not recommend. The only reason we r still here is bc we r saving up to buy a home and there is no sense in spending money to move into another temporary apt.
It's a beautiful property that is indeed understaffed. But it is the way they talk to you that seems condescending when handling simple situations. They don't salt ice, they don't clean your snow. So good luck with that. The windows are flimsy which let cold air in, and the heat doesn't stay in your home. You also pay light, gas, electricity, home insurance, and you need a phone line for their alarms which they charge you for in the rent. So if you're looking to save money, this is not the place for you. On top of that, one side of the apartments is against loud traffic highway. They have a very annoying heater thermostat that is very tricky. And there are mice as well that come through the fireplace vent. Overall, not very luxury. It's just a regular townhouse/apartment complex. If you can turn a blind eye to all of that, this is perfect for you.
Leasing office is understaffed... On Saturdays! Hire more people, please.
Love it! Just moved in a month ago and no complaints. Had a minor maintenance issue and it was fixed the next day. I was able to make the request online. Very convenient. Office staff friendly and helpful.