Lived here for 2.5 yrs. Just recently moved out. Over the years there has been issues with the fire alarms constantly going off. Last summer it was a daily occurence. It was so bad that I wouldn't even leave my apartment because it was always a false alarm. I work from home so it made it very difficult to participate in conference calls. Also someone mentioned no hot water, I've experienced that a lot within the last 9 months. Have had maintenance come out. Also loss of pressure as well. You could be taking a shower and 10 mins in the shower the water pressure goes down to a trickle. Maintenance response was don't use washer or dishes washer during showers. But I wasnt. It could happen at any time of day. The other bathroom shower would make loud vibrating noises when the water was turned on. I was told the pipes are old and not secured well. No way to fix it unless they tear up the walls. So we had to deal with that for almost a year. I had a bee infestation under my balcony. Maintenance did nothing. Said I should hire an exterminator for the bees. They just handle ants and spiders. It was so bad bees were finding ways into the apartment. Although maintenance response times have improved over year, it's still slow. Maintenance is nice folks, the new ones who took over. The trash company had changed but they are real strict on what they will or won't take. Yusef is a gem. He is amazing. Very helpful and always a pleasure talking with. If you ever need something or have questions, I suggest paying a visit to Yusef. He is the only person I'm gonna miss since I moved out. As for the grounds, nice place but they need to keep the doggie bags replenished. Maybe that's why there are tons of dog cap everywhere. At one point they wanted folks with dogs to get DNA tested so they can test the doggie poop and fine those who violate by not picking up their pets mess. Not sure what happened with that but a letter and email was sent out to residents. I lived in the resort style units. I have no experience with the apartment style units.
This complex is horrible. They aren't honest about what you pay for rent - aka, the price you are quoted and what is listed on the lease is not what you pay. They fail to tell you that they tack on miscellaneous charges and fees which you have to pay on the first as well. You end up paying an additional $100 in addition to your rent. If you don't pay all of it, they will start eviction proceedings after the 5th of the month and a 10% late fee to boot. if you have a maintenance issue, they are slow about resolving it; like for instance, when I had a spider and ant infestation, it took the rental office 1.5 months to send someone out to fix the issue. It wasn't until I threatened to withhold my rent until they did something about it, is when they finally came. And even then, they didn't fix the infestation. I had to go out and buy my own insect repellent and spray my apartment myself. THEN, the maintenance people come into your apartment without notice. By law a tenant is supposed to get 24hours notice. My brand new chair was ruined because a maintenance guy came into my place without my knowledge and tore the fabric in my chair. Then if you run into a financial mishap, which happens to everyone every once in a while, and you inform these people of the situation, and tell these people that the rent will be late but will be paid before the end of the month, THEY WILL STILL try to evict you and charge you an court fee in addition to the 10% late fee. The latest incident was my neighbors above me turned in their AC and according to the maintenance guy, it was frozen, something burst and flooded down into my apartment and ruined my living room, my son's room, and the bathroom. The property manager or the office didn't care. They told me to call my insurance company. Then they had contractors come in and ruin more stuff, broke my son's bookshelf, not to mention they didn't replace the carpet. Not to mention, the vendors that came into my apartment to fix the wall that was ruined, without my permission, stole some of my son's comic book collection - and mind you, I wasn't given a heads up about the vendors entering my apartment. All the rental office told me to do was call the police. They take no responsibility for anything! Horrible horrible place!!!!! I'm telling everyone who is considering living at the place - PLEASE DON'T DO IT!!! RUN AND DON'T LOOK BACK!!! I promise you, if you do, you'll regret it.
The 4 stars is specific to one situation and how they handled it. We were fined for an infraction we were unaware existed. When my roommate and I spoke with them about it they explained why they were doing it, which I completely understood the reasoning behind it. I informed them had we known we certainly would not have done it from the start. They could have maintained we were in the wrong, but instead gave us the benefit of not knowing and a warning. I can appreciate their attempts to work on the negative reviews they have gotten and continue to get. No matter where people live they will always have issues with processes for which they are not in control of. Outside of this situation I thought they have tried to stay on top of maintenance issues, and did an excellent job plowing day and night during the major snowstorm we had. I hope they continue to work through the previous management company's failures.
By far my worst experience ever. Staff was rude. My apartment wasn't ready on our move in date so they put us in a show room with no hot water!! When I finally get to my apartment it was infested with roaches, the tile was cracked,there was no lock on my first floor sliding glass door,there had been a leak that instead of fixing right away they just threw a trash can lid over it. Not to mention multiple broken appliances!!! We fought in court and lost so we paid them but they still went through with our eviction which is keeping us from getting a new home for our family. DO NOT RENT HERE!!
OMG OMG, I just hated that place .... Very poor customer service and very rude. The leasing agent was soo nasty and had very bad attitude. THANK GOD i won't be living there.