We signed a lease at Palm Canyon apartments on November 10. We weren't given a mail key because they had to rekey our box. We have also been without Internet for the past month because of faulty wiring in the wall (which is a big deal when your school is 100% online). After going to the office several times a week for the past month, we have been told that they are working on it. They're working on it. Oh, they're so sorry, they're working on it. I go in today with a letter to be signed by them citing the Arizona Residential Landlord and Tenant Act and how they have 10 days to repair the wiring before I hire someone myself to repair it and deduct it from rent, and all of a sudden they're making phone calls and getting things done and the mail key I've been waiting 30 days for is given to me within 20 minutes. Completely outrageous. Going on 31 days now of the office AS WELL as upper management ignoring our calls/emails. Looks like our only option at this point is to get a lawyer. Pretty sad if you ask me. If you're looking for an apartment in Tucson, don't be fooled by the smiles, excuses and lies they feed you at Palm Canyon. They don't give a crap about you. Absolute worst experience I've EVER had with an apartment complex. I 100% regret signing a lease here.
Do not move here, it is bad, when you want to use the pool, is always close, they open the poll after 10 am, too late, I have to go to work at 12noon, that's why I want it to use early, for somehow the manager one time close the back pool for 2 weeks, because some vandalism, well hire someone to watch at night, the gym, they have like I thing 5 pieces of workout, only 2 work and not to well, they ask you to sign, if something happen on the tenis and basketball courts, there is no tenis and basketball courts, when something happen to the a/c they send you a person almost at the end of the day, and if they can't fix it, there is no a/c until the next day, in summer here in Tucson?. I can't wait until my lease end. I give this apartments 1 star because there is no cero star
If I could give them 0 stars I would it wasn't bad when Prime ran the complex but now that BM Runs is its gone straight down hill. They forget to pay the garbage so the dumpsters get over loaded for weeks at a time and thats happened more than once. Then if you have any issues good luck trying to talk to anyone at the office the assistant manager is an idiot and a royal pain to deal with. Real short no customer service and could care less about anyone living here. I guess thats the reason people aren't resigning their leases and I can't wait to finally be out of mine so I can move out of this poorly run apartment complex.
The single worst apartment I have ever lived in. The apartment a/c is so bad it made my electric bill over 200 in the summer and that was at 76 degrees. The parking spot is half a mile from the apartment and doesn't have access to a sidewalk. The water is constantly being shut off. The carpet is so matted and old that it is falling apart when I vacuum it. The staff is totally incompetent and they will not resolve any issues. The maintenance people are half retarded and didn't even know how to level the fridge door so that it would shut properly nor have they been able to fix any of the other dozen things wrong with the apartment. Beware of this shit hole. I cant wait to get out of this place.
Worst place ever!! My sister just moved in and the place wasn't cleaned, dead and alive roaches, the dishwasher leaked all over the place and she called to speak to a manager about this and no one has yet to even call her back!!!! Most disgusting place ever I wouldn't recommend it to anyone !