I had a wonderful experience with Casa Buena Vista Rental! It was a really user friendly process and the location was great! We stayed for the Outside Lands Festival. For my daughters sweet 16! What a great spot. It felt so safe in the middle of a big city. Plenty of breakfast and coffee places near by! As well as Whole Foods! The house we rented was spacious, updated, and just had a wonderful SF feel! We loved it. Couldn't have asked for a better price or service! So thankful the Sweet 16 was a success thanks Casa!
AVOID AT ALL COSTS! Kicking myself for not taking the advice of the previous reviewers who advised against using this rental company-- didn't think it would happen to me, but boy did it ever. This company was highly unprofessional and slimy-- they tried to squeeze an additional $250 out of me both during and after my stay under dubious pretenses (which they eventually charged to my credit card without any notice), which I am vigorously contesting. If you read the previous reviews and put the pieces together, this looks like a pattern of bad behavior... Use at your own risk and WATCH YOUR CREDIT CARD at all times. If this happens to you, use your credit card dispute resolution process instead of dealing with Jan Chernoff (who, by the way, has made numerous false statements to me which I called him out on).
DO NOT USE THIS COMPANY! Credit Card RISK! We have had a horrible experience with Casa Buena Vista Rental. The company procedure for processing rentals is archaic and could put your credit card details at risk. In order to simply inquire about accommodation, you are required to provide Credit Card details. You may, or may not, hear from them, but we found our card had been charged for accommodation that was 'unavailable' months after we inquired about it. We have spent two months trying to get a full refund. They have a clause in there website that allows them to make these bookings, then refund the money whilst keeping a $250 cancellation fee for themselves. I dont know how many scenarios like this they pocket, but we still have not been able to get all of our money back. Jan, the owner, seems charming and reassuring IF you can get through to him, and although he tells us verbally over the phone we will get out money back, he will not put it in writing, or simply make the transfer. USE WITH CAUTION at least until they have changed their procedures to take your credit card details until after accommodation has been properly inquired. My partner and I are frustrated with the process, method of correspondence, and level of small fraud that we have dealt with and have to go through our Credit suppliers to pursue this further.
Let me start this review by the take home message: DO NOT deal with those people from Casa Buena Vista rentals. I often travel for professional reasons and always try to take better advantage of what different cities have to offer by renting small condos/apartments for a few days instead of hotels. After a little searching, I found this condo through flipkey, which was managed by Casa Buena Vista rentals. While the place itself was disappointing (a separate review is needed for this), the worst was having to deal with these people managing the property. They charge you 25$ for getting the keys to the apartment in the first place, and whether you are 2 or 6 people, will only give you one set (ask for more). The guys you deal with (in this case Jan and Jesse) will make you feel like anything you ask for is a drag. Now for the worst: check what they have charged you, ALL ALONG THE WAY. They made repetitive ‘unintentional’ billing mistakes, before we occupied the place, during our stay, and after our stay for the final bill. I had to explain to them several times, including via a detailed excel spreadsheet by how much they overcharged us. Oh, and do NOT expect an apology from them. They are probably way too cool for this sort of thing. Overall, if I had to sum up Casa Buena Vista in three words, those would be: UNPROFESSIONAL, UNSCRUPULOUS, UNAPOLOGETIC.
Jan and the team at Casa Buena Vista Rentals are first rate. Would highly recommend his beautiful properties to business travelers and visitors needing short term housing San Francisco. From Studios to single family homes. Casa Buena Vista Rentals has something for everyone! -Tony A