I have lived here for almost two years. The office staff and maintenance respond to requests in a timely and professional manner. The apartments are clean, there is a nice pool, and there are two dog parks. It is close to White Oak bayou.
Very quite and nice place - good location - you can walk to small HEB and to a couple of local cafes, Wallgreens is right outside the side gate. Staff is very responsible and nice - addresses any issue with the apartment and tries to find solutions Close to everything - very convenient.
Been here for 3 years! Awesome staff.
On the whole, disingenuous and smelly. Cons: When I first toured the place, it had an odd sweet smell that was hard to place. I didn't realize until after I moved in that the whole place stunk of cigarette smoke. They had (successfully for a time) masked it with plug-in air fresheners. When I contacted the office, they offered to vacuum the carpet (lol). It was bad enough that you could smell it on my clothes that had hung in the closet. The staff comes across nice but is disingenuous in the end. On top of the $50 application fee, $200 out of your $300 deposit is "non-refundable admin fee." I gave my 60 day notice 54 days before the end of my lease. Per the technicalities of the lease, my lease was extended by 6 days. They declined to tell me about this when I turned in my notice or even while I still lived there. They informed me after I moved out that I owed them 6 days of rent at month-to-month rate, and threatened to take me to collection a mere 4 days after my lease ran out. At the very least, the knowledge that I had 6 more days to move would have been helpful. The place looks much better from the outside. The kitchen is cheap and impractical. The parking setup is pretty annoying. Cable or internet is only through Comcast (per contract). Pros: Each time my AC broke (twice in six months), they had it fixed the same day. The outdoors and pool area is very nice. Location is decent, but not great.
Extremely difficult to contact the staff. I set up 2 appointments to view the apartments and discuss a lease, and they have failed to have anyone in the office for the appointment. I waited for about 45 minutes each time, and could not find a representative to talk to. After calling the office, I was automatically directed to their answering service, who notified the property manager that I was waiting for my appointment. I never heard back from the property manager. The apartments may be nice (I'll never know), but their staff is rude and unhelpful. I can guess how bad any future encounters would be if I actually leased an apartment there.