The Gardens is a great place to live! I've been here since Aug 2014. The maintenance is fast, friendly, and trustworthy. Emma and Carly are great in the office! The grounds are well-kept. The laundry room is almost always empty, but the machines are terrible. Please update your laundry room--it's time for new equipment especially given the fact that rent is continually increasing! If you sign, be aware that rent will go up by the time you resign. The BEST thing about this place is its location on the White Oak Bayou trail. Quiet neighborhood and CHEAP rent. It's a bit old, out-dated appliances, no microwave, and poor carpeting--model unit is nothing like actual apartment though. But for the amount you pay and the location, it's not a problem for me.
You get what you pay for at this complex. The amenities are few and far between, the apartments are a bit drab and old, counters and cupboards are old school, but for the price your paying in the heights you can't complain. The office staff are kind and responsive, and the same can be said about the maintenance staff. The only reason to take away a star is the state of the laundry room. I'm assuming the user who wrote the positive review about the laundry room hasn't lived here very long. There are about 13 washers and 13 dryers, each of which have about 30% broken at any given time. Washing machines spraying out hot water, stagnant water pools at the bottom of the machines, dryers that don't dry or just take your money without giving any credit. Biggest bummer of the complex, these machines must be 10 plus years old. The office people have no control of the issue, all they can do is contact their assigned maintenance people to fix them when they break. Milestone management needs to respond to this issue and bring in a new stock of machines already. Overall, would recommend if you're looking for a budget place to live in the heights. - Resident since March 2014
Rent keeps going up yet nothing gets upgraded. I've lived here for a while, but sadly, each time I resign, I pay more money for the same thing. They don't give a discount to resigning tenants. Be aware that the model unit is significantly nicer than the actual units. You won't get colored walls, no wood flooring in the kitchen (ugly and out dated tile), and they don't even give you new carpet when you move in. Ask to see a regular unit before signing. I like living here but I wish The Gardens would invest more in their property especially if they are going to charge more. I was happy with the price I had when I moved in, but resigning each year with higher rents makes an unhappy tenant. Safe, good maintenance team, central location.
I love this place! Emma and her team are very helpful. I do agree there are some cats that hang around the property I just thought they belonged to the tenants. I have been very satisfied with my apartment, maintenance and management!
me and my husband lived here for almost a year. people are nice and VERY helping. no noisy poeple here either. and kept very clean. mantinance very helpful came in the middle of the night when we were locked out of our apartment changed the lock and fixed the door with no complaints very nice. no roaches! plus for me.