When I moved into my apartment, there was a small leak through the ceiling and the whole roof needed to be redone, which took them about 5 months. Other than this, I've had no problems with JJ Land. They respond to my calls in a timely manner and have always tried to work with me. Many of their buildings are a bit run-down and could be in better shape, but you get what you pay for.

They allowed my son to rent for 4 months instead of a year. The unit was clean and quiet, equipped with working dishwasher, garbage disposal and microwave. Ryan, who answered the phone last week at JJ Land promised my son's security deposit back. If I get it this week, I'll raise the rating to a 5 star..... PS. Imagine that, I just got my full security deposit back!!!!

Great experience with JJ Land. My husband and I lived in their Wightman St. building for a year. Anytime we had any questions or concerns, I would call and receive someone on the phone right away. Issues were always addressed within 24 hours. When we had an issue that raised our electricity, JJ Land took responsibility and reimbursed us for the increased cost. The building we stayed in was mostly young couples and families. It was a good first home for my husband and me.

Terrible customer service. They do not call ahead to tell you that someone will be entering your home, they do not call after to follow up on a problem. Every time we call we get the runaround and no one in the office ever seems to know what's going on. Several times we've had billing issues (they've applied payments to incorrect accounts, withheld water bills for months at a time, and recently haven't been sending water bills at all). Maintenance guys have left our home dirty and have broken our belongings with carelessness. Overall awful at communicating with their tenants and terribly unprofessional. *EDIT* Logged on this morning to review this company, completely forgetting I'd already left a review. Sorry to say things haven't gotten any better. Here's my updated review: Terrible company. Severely understaffed, unprofessional, and rude. Employees of the company have zero respect for their tenants or their tenants' property, security, or privacy. People (maintenance people, requested or NOT requested) have entered my home without my knowledge or permission on multiple occasions, often breaking things or unplugging things or misplacing things - things I would have been happy to move myself had I known someone was going to be in my home. Staff is lazy at responding to emails, they refuse to address maintenance issues they do not deem to be an emergency, and they hire contractors who are just as unprofessional as they are.

JJLand rents out some cheap, old apartments. Since apartments are old, they would need frequent services. And JJland sucks at it! I am not surprised at their 3.2 star reviews. Most 5 stars are by "A Google User" (I guess, JJland). Most importantly, JJland are just a middlemen, while the apartments are owned by others. For every service request, they raise a work-order that may take days if not weeks. So if your toilet gets clogged, get ready to poo elsewhere for a week. If the laundry machine coin collector gets full, expect 6 days for someone to unlock it and get the machine working. If the heating stops working (and it definitely would, every winter), you better make your own arrangements or get ready to freeze your balls. Come here if you are short of money and can survive an old house, with bad maintenance. If you can get something better in the same price range, run away!