We chose Ink48 for my girlfriend's birthday, and the night ended awfully for everyone in our party. Please note that, as patrons, we did not anticipate the improper treatment we received yesterday as we were celebrating my girlfriend's birthday. As a couples dinner, we read great reviews online about your establishment, and spent a lot of money while dining at Print restaurant and at the Press Lounge. As we finished our evening, we were requesting to use the bathroom before we departed. We inquired with the Front Desk, and were rudely treated by the staff. When we asked to use the bathroom on the first floor, and we were told by the "lead manager" that the establishment is not a "public bathroom" and to "use our common sense." My friend questioned him on his behavior, and informed him that we were finishing our night and just needed to use the restroom before we left the establishment. In a very rude, displeasing tone he loudly stated that we "should use our common sense". We asked for his manager but instead of handling the situation professionally and with courtesy, he went onto threatening to call the police on my friend, and on all of us, and called the bouncers from the Press Lounge. He appeared to be of asian descent wearing a nametag of "Joseph Marotta." This event occurred on the morning of June 28th around 2:30AM. Because it was my girlfriend's birthday, we decided to not further ruin our night and walk away even though we truly felt disgusted by this 'Joseph Moretta' named individual's behavior. Please do go ahead if you wish and review the surveillance videos to confirm these events. If patrons/customers are subjected to such underhanded behavior by the Front Desk of a New York City hotel, what type of message is being conveyed? Apparently this individual and other members of the front desk is not psychologically competent enough nor educated enough in the area of customer service to treat customers. Customers are the key to a business' success. We were celebrating a birthday, having a great time, and ended the evening with cynicism and threats by this individual. I would like his supervisor to contact me on this matter as i will be taking it to every source i can to show how awfully we were treated. Hiring this individual might not be Ink 48's fault, but keeping him will certainly cost them as i can only imagine how he is treating/will be treating many other customers who will never return to Ink48, and/or who will negatively impact Ink48's reputation. I can be reached by phone or email, as this was truly the worst way to end a birthday celebration at a reviewed establishment. Regards, Bert Kaleli
This was my first time staying and the hotel was great! Clean, Modern and located where all the action is. My Wife and I stayed 3 days in the Hudson River Suite on the 14th floor and the views through out the room were amazing! We ate at the restaurant on new years eve, the food was good but nothing in my option. A Staff member named Chris helped us with great diner recommendations and made our stay that much better!
Great hotel, with Great views!! Rooftop bar with more great views. If you want ice, as soon as you arrive, request it, so by the time you actually want it you will have it!! The room I stayed in had a King and a fold out bed as well, two Televisions, a rather large walk in shower, soaking garden style tub, double sinks and toilet of course. The Restaurant is decently priced and has a well appointed menu. Considering you're in NYC don't expect to pay under $$$ for anything you eat anywhere. Hell's Kitchen is about a 5 minute walk, and give or take 10 minutes to the Intrepid. Taxi fare for anywhere we went from here never exceeded $20 dollars, but averaged more around $12 w/tip. This is by far a little Gem of a hotel, and you won't be less than amazed at all it has to offer. Highly recommend this to any and everyone going to the NY.
The food is nothing special but expensive; the hotel is ok with good staff, modern rooms, and not so good cleanliness; the rooftop bar is stellar- and often jam packed.
We have just returned from a four night break in this lovely hotel! We were celebrating our anniversary and were kindly upgraded to a King Suite which was amazing. The hotel is in a very good location easy to walk to Time Square but away from the hustle and bustle. Attention to detail was key hereand the furnishings and style of the hotel were spot on. The service was impeccable. Thank you for a lovely holiday!