Jul 31, 2014
Absolutely terrible. They are inconsistent with rent and the majority of the staff are rude, save for one nice man. The large woman in the office constantly changed the amount I was supposed to pay each month, and the skinnier version of her wasn't any better with her adding late fees. They are very snobbish and overall, it isn't worth it. If you see their apartments, run like mad! Take my advice, try somewhere else!
Jun 26, 2014
I think the parking is bad but that is normal for old apartments. The a/c on most units are very old making high bills. I stayed here one year in a two bed two bath and kept the lights and air off when at work. I still averaged $150/mnth electric bill. This is by no means "green living". Also water pipes are very loud and they turn off the water constantly without notice although they will swear to have sent you an email. The only reason im giving it three stars is because Jason (the big white guy in the office) was always really cool and helping.
Sep 16, 2013
Whoa! So, I moved in here in June of this year, and the place was exactly like how I expected. A friend of mine recommended because of the fairly priced rent in a really safe and nice area of North Austin. I live on the first floor, so I do experience the occasional problem with ants, but nothing that a simple maintenance request won't fix! They always respond within a day, and will do everything possible to handle the situation. There is a really nice gym here which saves me money on a membership, two pools which is fun for family and friends, and a really nice quality apartment. The only thing I will say to anyone who is thinking of making the move to North Austin, is that I'm not too too fond of the location. Safe, yes. However, I'm a walk everywhere kind of girl, and I can't walk anywhere realistically. Everything around is an access road, and kind of a depressing drive to HEB. I used to live Central, near the Hyde Park area where there were really nice coffee shops within reasonable walking distance and bus stops everywhere. Although there is a bus stop right in front of the complex, there are absolutely NO street lights on Hobby Horse. On a walk home, I suddenly felt unsafe in a safe area because it was so dark! My only regret moving here. If you don't have a problem living by an access road, work nearby, and don't mind driving nearly anywhere and everywhere, then this is totally the place for you. I wish this complex was located somewhere more Central or South, then I would be a 100% happy camper. But hooray for Verano!
Sep 16, 2013
I've lived here for six months. At first things were peachy. A fresh re-carpet was done before I moved in. The apartment faced the quiet direction of the playground and we hardly noticed our neighbors. The staff is really friendly, learned our names, and were always helpful for maintenance requests. Then, there were some severe noise issues that robbed me of multiple nights of sleep. On two occasions, the same neighbor played earthquake-mimicking music all night. The other neighbor locked their dog in the adjoining bathroom for several days straight and it barked non-stop. I probably should have called the police, but instead wanted to play it low-key and let the managers know. Both times, after calling and emailing, I didn't receive any response to my complaints. And both times, when I did finally show up at the office to find out what was done, I was told by the staff that they "sent an email" like it was a severe action. First, what good does an email do? And second, would it have been so hard to let me know that before I had to show up to the office? But the latest incident is the crowning moment. My wife arrived home the evening of 9/6/13 to walk into a cloud of acetone fumes, like someone had drowned the apartment in nail polish remover. I immediately called the after-hours maintenance. David, the maintenance guy, said that when he saw the apartment number come up, he immediately knew why I was calling. Um, if you know there will be a problem, wouldn't you want to notify the tenant IN ADVANCE? Isn't that basic customer service? They had resurfaced countertops in the apartment below us and the fumes were coming up into our apartment. David recommended opening up windows and turning on fans, and then give it four hours. Since it was already after 7pm and my wife was complaining of dizziness and headache, not to mention we have young kids, I decided to find somewhere else to stay the night. Fortunately, we had family in the area that could take us in. We returned Saturday afternoon to find the situation had not improved. At this point, with no one answering at the office, I had to go talk to them in person. The Assistant Manager investigated the apartment below and discovered the contractors had not done anything to air it out. No fans, no open windows, not even A/C. So began day two of vacating our apartment. By Sunday afternoon when we returned, the smell still hung in the air, but it was bearable and I didn't fear for the health of my family. Not a fun weekend. As of today, three emails and a call to maintenance later, we haven't had a single response to our complaint. Not even a "we're sorry for the inconvenience." I'll update this post if that changes, but until then, I can not recommend Verano with any confidence.
A Google User
Nov 29, 2011
After reading the reviews on this page, I must enthusiastically agree with everything that was written. This is a poorly-managed apartment complex and I hope someone who is thinking of moving here reads this and changes their mind. I have lived here for three years only because it is more expensive to move. The management here has indeed changed several times in recent years and the current regime is all about taking your money. Not only was our rent inexplicably raised $100 a month, but they began charging pet rent. Pet rent is the most ridiculous thing I've ever heard of. You'd think if they were going to charge our pets rent that this place would be more pet-friendly. It isn't. There is not a dog area anywhere to be found. They also love handing out fines, particularly when no violation has been committed, all just to take your hard-earned money. They'll make up reasons if they have to. In addition, there is a massive construction project next door that has a very loud and obnoxious alarm that goes off whenever a leaf or one of the MANY feral cats in the area pass by the motion sensor. This alarm consists of a very loud, booming voice informing the "tresspasser" to leave the premesis. It does so in three languages. This usually repeats on a loop for about a half hour and is then followed by the alarm siren from hell. This also repeats on a loop until it decides to stop. The police have been called on several occasions and while the volume has been lowered a little bit, it still goes off throughout the night. When approached about this, management's response was "we can't do anything about what happens after office hours." REALLY? Then I guess we should expect to have half of our rent refunded to us if they're not responsible for what happens after hours, right? And don't get me started about packages. In the rare event UPS leaves your package at the door, they usually do so halfway down the hall close by someone else's apartment. And if you have a package at the office? Don't expect them to notify you about it. We had a package sitting over there for a month that nobody told us about. The only way we found out about it is because the sender asked us if we got it yet. When asked why they don't notify us, they said "it's not our responsibility." Then there's the security gates. Let's call them what they are - gates. They break down at least twice a month and one time it took two months to get them fixed. You can't call in your maintenance requests, you have to email them in. If your apartment is flooding you're going to have to log onto your computer, wait for your email to load and then send them an email. Then it takes them at least 2 days to send someone. There are rock accent places all over the complex. Needless to say, the rocks don't stay there, they end up in the middle of the drive way where we have to drive over them and risk damaging our tires. There are ant mounds all over the place and management refuses to do anything about it - unless you call having the lanscdapers run over the mounds with their lawn mowers. One time fire ants worked their way up to our third floor apartment and got into the closet. People laugh when we tell them that, but it's the truth. Back to maintenance, one time they came into our apartment to fix something that wasn't broken. Whomever took notes wrote down the wrong apartment number so our pets were scared for absolutely no reason. I could go on, but here's one more. When we renewed our lease, we were told we got a free carpet cleaning. All we had to do was schedule an appointment. When we called to do so, we were told they didn't do that anymore but we would get $100 off our first month's rent. Gee, thanks. Our lease cannot end soon enough. This place is a dump and I encourage anybody thinking of living here to run while you still can.