I am a current resident and this place is deploarbale. When my spouse and I moved in (from out of state) we signed the shortest lease possible, the day we arrived, the apartment we were to move into was not ready and wouldn't be until the end of the business day. We had already changed addresses through the postal service, told family, friends, etc... They found us another place after a few hours, but imagine the headache, trying to unpack and get the rental truck back, ask friends to come later than planned to help us move in, etc... The staff is unprofessional, they display an uncaring attitude when I have confronted them on issues such as people smoking pot on the sidewalks, or when I let them know I called the police when items were stolen of our front door and patio on the third floor. Our fridge has been freezing and leaking for months and has a large crack on the inside wall, per their maintenance crew, that is "normal"... I wasn't aware a properly working fridge leaked.
I would NOT recommend this complex to anyone, whether short term or long. The complex looks decent from the from the pictures and driving-by, they are outdated and have poor lighting, older appliances and little storage. The complex has a vast demographaic poplulation and is popular for younger people, especially ones that enjoy partying (I do too, but also know that after 10pm on a week night its time to quite down) and don't have jobs or live off of other means of income that don't require working. If you are a young professional, working student or anyone that needs decent rest without a frat like atmosphere, or even looking for cheap rent, this is not the place for you. One and only plus... Summerfield Golf course is very close and is a great small course to work on your short game!
Where do I even begin about my experience at Arbor Heights Apartments? I moved into the complex in October, found roommates off of craigslist that needed a third roommate to join their apartment since their previous roommate was unreliable and could not afford rent. Being a new resident to Portland, I decided to move into the apartment. Why not? Cheapish rent and looked relatively decent from the outside. BIG MISTAKE. This was actually the worst mistake I have made since being in Portland. I moved into the apartment and was told I was now on the lease. E-verified the documents online and was told I was added on immediately. Simple as that right? If only it was that easy and since this experience, I now know to look a little further into what I am getting myself into. This is not Arbor Heights fault, but 1 of the 2 girls I moved into the apartment with was an absolute thief. Stole everything I had and never paid rent herself. Not only was I stuck with splitting her rent with my other roommate, but had to deal with the immature child that she was. Stressed, anxious, looking for authority to step in, I went down to the leasing office to try and get myself out of this messy situation. Visited the leasing office a total of 5 times within 2 months of living here. I was put in a harassing situation with this roommate and needed out. When I went down to the office, all they could care less about my mental health or my well being, they basically told me to take a hike and pay up or I will be sent to collections with the other slobs I lived with. They offered no help in reviewing the contract with me, basically didn't care what happened to me, just as long as they get their money they will be happy with you. Confused and feeling very taken advantage of, I bucked up and trucked through the awful roommate situation, which eventually led to our roommate leaving (finally!!) and leaving us two in a three bedroom apartment. I know there is not much they could've done in this situation but they offered no help at all. This is my first apartment lease, in a new town, with a new job, recently graduated from college and this is what I get to deal with? Absolutely the worst year of my life. We are about to move out and as soon as I go down there to put in our 30 days notice, I realize the lease still says the names of other two girls who have previously lived here, and not mine and my roommates. THIS WHOLE TIME THE TWO GIRLS WHO NEVER PAID RENT HAVE BEEN GETTING CREDIT FOR PAYING RENT. I cannot even express how angry I am about this and will never recommend Arbor Heights Apartments to anyone. Not only is the management bad at this place, but so is the structure of the complex itself. I can hear at 5:30 AM every morning my upstairs neighbor blaring country music and slamming her dresser drawers. Not to mention the constant running up and down that shakes the apartments, and the smokers who stand right out our apartment with their Grape swishers and blow the smoke directly into our apartment. We have reported the issues to management and NOTHING has been done. I feel as if these walls are paper thin and could collapse at any moment. Also, our roommate that has stolen property from us refuses to give back the key and still has access to the apartment. Management is aware and will do nothing about it and refuses to look out for our safety. NOTHING quality about this place. Overall, terrible experience and has knocked about 5 years off of my life. Advice to you, spend the extra 100 bucks and go somewhere else. TRUST ME.
Hard to even begin explaining how terrible this apartment complex is. Lost checks, lost paperwork, failure to resolve and work with us on issues. Terrible staff, dog messes everywhere (just the tip of the iceberg). I wouldn't recommend renting here to anyone at all. Worst living experience of my life.
I have lived here for three years. I have had nothing but a great time living here. The staff are always helpful and will work with you on any difficulties that you have. At least this is my experience. Raphael is cool. Jessica and Kelsey are very awesome too, although I do miss Beth! If your looking for a nice place to live on this side of town. I would try here. There is a good reason I have lived here for three years. Oh, and the view is AWESOME!
I lived at Arbor Heights for 3 1/2 years in a one bedroom, three bedroom, then two bedroom apartment and watched them progress in to a company of rude, unprofessional, and unresponsive managers and assistant managers who do not care about your tenancy. Namely Kelsey Johnson and Jessica Bell. Both of them solidified my decision to never live at a complex managed by Holland Residential. I have a best friend who works for Holland Residential as a manager at a different complex and she cannot believe the false policy claims and behavior I dealt with during my tenure. My first year and a half was great as the management was still something Arbor Heights focused on, thanks to Amber Crudele. Once Kelsey took over the service became subpar and you could tell you were dealing with a manager who did not want to be there. Jessica had the audacity to accuse me of making late payments and when challenged, she admitted I hadn't made any late payments. She also tried to discuss her autistic children with me to get pity out of me which is extremely unprofessional. When I went to submit my final payment and keys, they would not take the check from my hand and threatened to continue charging me if I didn't clearly tell them my apartment number. If you want to live with slumlord like management who couldn't care less about you then this is your place.