The apartament is nicè at first glance. But they hire People who dont clean well and the maintenance crew is slow. We have been here two weeks and our toilet has been fixed 3 times and flooded once. Was told because of 2 qtips. Smh. this has to be a joke.

The property we are renting was disgusting upon move in. The carpet (that we were told was being replaced) was badly stained and appeared to have mouse droppings on it, and it took almost two weeks and multiple phone calls to get this (and multiple other issues) resolved. The tile had a deep layer of grime that took me FIVE mopping sessions to finally appear clean. The dryer was so backed up with lint from previous tenants that it would not dry, and it took maintenance four tries to figure out what the problem was and get it working (meanwhile I had to haul my clothes to a laundromat - a my own time and expense). Behind the washer and dryer were remnants of the previous tenants - dirty clothes, tons of lint, and plastic toys. There is a soft spot in the floor in the bathroom that I never received a good explanation for - just that it was "fine." Was there water damage, is there mold? I don't know. The light/air vents in the bathrooms were absolutely filthy - I could actually see visible accumulation of dirt and grime on them. And now, the kicker - per the lease agreement, I am to change the AC filter every three months. Upon unscrewing the vent, I found what appeared to be YEARS of filth and dust with NO air filter in sight. I have emptied out my vacuum cleaner seven times and there is still crud in there. It's abundantly clear that this company does not care enough to provide a reasonably clean and safe rental and I'm very much looking forward to the end of our lease.

I really liked this company. They were excellent rental locators and I never had a bad experience with them. I would recommend these guys over many others in town.

I am extremely upset and disappointed with the service I experienced through On-Line Real Estate. My boyfriend and I found a listing on Zillow we couldn't pass up, and immediately contacted On-Line to schedule a tour of the property. I called early in the morning, right when they opened, and was told by Darrell "Budah" Gibbs that he would give me a call back. I called again around 3pm since I hadn't heard back yet and was told by the office that their agents were busy, but she would have them call me back. Right before they closed at 5pm I called a third time since I still hadn't received a call back and was transferred once again to 'Budah'. He was short and somewhat rude as he told me he was attempting to get a hold of the current renters to schedule a showing, and he sounded irritated when he said he had told me this earlier that morning (he hadn't). I felt bad for calling so many times, but we were extremely excited about the property, and nobody had given me any information or updates, so I apologized and thanked him for taking my call, hoping to hear back from him the next day. Long story short- NEVER received a call back, and the property we were extremely excited and anxious about renting is no longer listed. I'm frustrated, upset, and very irritated with Darrell Gibbs, which is unfortunate because we've had pleasant interactions with this management company in the past. We will no longer be using or recommending this Real Estate Service due to our negative encounter with this particular agent.

I live on truman st. Ive been with online for 4 yrs. Melissa was really good about maintenance issues and getting jobs done. Customer service is really kind and nice. Dont have anything bad to say about this company.