I moved our of the apartments in April of 2014 due to my job relocating me out of town. I lived there for almost 2 years, and was happy for the most part. Although, I do understand that its an apartment complex, so I don't expect much. My contract was due to end June 2014. I went ahead and paid the rent up until the end of me lease before ever leaving the premises. I thought everything was fine until today (September 16, 2014) when a collection agency contacted me for owing roughly $65.00, that I never heard about until today. I disagreed with the collection agency on the phone, so I called the Millcrest and spoke with a receptionist that I use to communicate with on a regular basis. She stated there was some trash left in the kitchen, living room, and two blinds were broken. I ask her why I had not gotten a bill, or why this was the first that I heard of it.....she stated they don't do collection. I don't think letting someone know they owe you money, and why is considered collection. There was never a dispute, because I didn't know about debt. When I called them, I ask why they had not tried to contact me before, and not 5 months later. She stated they didn't have my address. This was not a true statement because the collection agency ask was I still living at the same address as Millcrest had given them, and it was the correct address. Also, she stated she could email my a statement (and provided my email address, that I was never contacted with) showing the charges. Also, my cell phone number has never changed, and that was not tried either. She was partially correct. The same two blinds slats that were broken (on the very end) when I moved in, were still broken when I moved out. I had drapes that covered the broken blinds, so I never complained about it. There was no trash left anywhere. My company hired a moving company, and I vacuumed, swept, and mopped before moving out. I not saying that we did not accidentally leave a small plastic wrapper or anything, but definitely nothing of significance to charge me $30.00 for leaving. Now to what I did complain about that never got fixed...... The bleed through on paint in my bathroom. You could tell all along the walls where they used cheap paint, and tried to spot paint the walls instead of painting them correctly. I complained about this probably 4 or 5 times. They would make a work order, but never follow up on this and let me know anything on this. Then there was the kitchen faucet that was so tight you could not hardly swing the arm from sink to sink. I don't just mean snug; I mean tight. My girlfriend had to use both hands to moving it back and forth. They did come look at this, and loosened it up, and when I came home from work, it was leaking out the side. I called in another work order, and then they came back and tightened it up so tight that it would not move again. I called and spoke to them the 3rd time and requested a new faucet, because its embarrassing, but never got a reply from the last request. The day that I moved out, I went to the office and turned in my key. I ask about a exiting inspection and was told its not required, and they didn't anyone available to do the inspection. I am not one to do these kind of things, but I don't think waiting 5 months before informing you (through a collection agency) that you owe them is the right thing to do. Had they informed me when I moved out, we could have communicated and settled the dispute. Rather, I got a collection agency calling me 5 months later telling me that I need to pay the bill or ruin my credit, while all over $65.00. Its a sad day America!!
If you like paper thin walls, no cell phone service and kids running around everywhere this is just the place for you. If you have problems with people living above you well that is just too bad. They address nothing. People above me in a 1 bedroom apartment has 4 kids under the age of 5 on the weekends and it sounds like a herd of cattle. The do their laundry at 1 am and use their exercise equipment all hours of the night. I have to stay somewhere else if I was 8 hours of sleep. All this for $1,000 a month