First time moving out on my own and I am glad I ended up here. Staff is great and friendly. Maintenance is quick and has completed the work same day as requested every time.

Although the location is very attractive (as advertised for Colonial Village Short Pump/West End), potential renters should be aware that lease terms are less than optimal and site staff are not receptive to accomodating you: 1) expect significant increases in your rent if you decide to renew with little to no room to negotiate. Goodwill and good tenancy does not factor into their business model. In their words "an increase in rent is worth it for you to stay and avoid having to move." Even when they're advertising your unit for less? Sounds like consumer exploitation to me. Here's an example - you see the management advertise a unit similar to yours on-line for $750, while at the same time they expect you to renew your lease for $850 or more. 2) It's not totally unreasonable, but beware of the 60 day termination requirement in the lease. 3) The exterior of the complex is attractive, but the interior is mostly original construction, worn down and, again, not worthy of the rent you're likely going to pay. My thoughts are consistent with those already posted. Recommend you keep looking - Not customer friendly and they don't appear to value good tenancy.

Crooks. Don't get excited over the reasonable prices your quoted because you will be charged to use the oxygen. The pictures of the apartments are misleading and the make shift floors and paint jobs are less than subpar for the price your going to end up paying. Oh, and don't bother being upset over your ever changing rent they will just treat you as if you have three heads. Look forward to paying at least $100 more than your quoted rest every month which doesn't include your electricity.

I haved lived there for more than 1 and half year. The place is old. Some of the younger staffs are indifferent (read indifferent not rude). Doesnt have tennis or volley ball court. Manager Tracy is great. Very courteous and understanding. Maintenance staff is competent and good. They never changed after I moved in. Says a bit good abt the management. One of them always had a good smile and wished you everytime you saw him. Maintenance requests are immediately processed. Good man. The place is filled with trees and during autum the leaves fall down all around you and is a magnificient sight to watch. Some might not like it though. No disturbance from management even when we had kept a table outside our house all the time. No crime issues. No crowd any time. Peaceful. Best is when I moved out, they did not put any bogus charges for carpet cleaning, stove top replacement house cleaning etc. I feel very honest ppl. I definitely recommend. Now moved to texas and this place is horrible. We are not able to hang a santa claus welcome board outside. colonial village west end rocks!! Panera and chipotle is walkable distance (5 mins). If you move in from India immediately you can go outside and get food. no need of car. Virginia physicians for women is next block so you can walk (5 mins). My very favourite dr Mary Lynn Coble comes there(fyi virginia physicians for woman is the best :) ). Womens place lactation consultants are in walkable distance (10 mins). capital one knolls building is 45 mins walk.. bike 20 mins. Very good location. Take a stroll in the side paths in neighbourhood lexington. Saw previous reviews. There are correct in a way. The apartments are old and everybody would have had a bad time some time or the other with any apartment. Since there are trees nearby you can see bugs sometimes. I have moved multipe apartments and it is the same in all the place. Nothing new here. May be if you were in a very luxurious apt, you wouldnt have that problem. But any place without living things is already dead according to me. Overall very good place.

This place is an absolute DUMP!!!!! The day we moved in it looked like place had not been cleaned, but rather, the dust, dirt and hair painted over. Literally, there was a chunk of ceiling in the living room that looked like it had tried to fall down after a leak and they painted over it. Also, we could tell there had been some pretty bad bug issues because there were dead bugs on the floor and killed on the walls. We complained about the bugs and cleanliness immediately. They sent in the exterminator. When my daughter started getting bit in her sleep, and then me a week later, we were concerned about bed bugs. When I told them our concerns, they said, pay $120 for the exterminator to come in!!!! We moved in here temporarily while our new home was being finished. We NEVER had bed bugs or any other bug issues before living here. I tell them my two year old is getting bitten and they want money!!!! I will NEVER recommend this or any other Colonial Village Property. We are leaving as soon as possible!!!