I booked a suite from Friday to Sunday with my wife to celebrate our 10 year wedding anniversary and my wife first year breast cancer free. Needless to say we really needed some time alone just to relax and enjoy a long weekend. I thought The Townsend Hotel could provide an oasis from the pictures posted on the Hotels website. I admit was incorrect and I will never feel comfortable reserving hotel rooms online again in my life after our experience. First I believe the 2nd floor is the point of origin for every bacteria known to man. Absolutely filthy bathrooms, carpet, and most of importantly the bed. I should have taken heed when I saw one of the rooms being fumigated for bed bugs after we checked in and walking to our room. The hotel itself reminded me of a bad horror movie. The first suite we stayed (for 30 minutes) had such a terrible plumbing problem that the roof was falling in pieces all over the bed. The second suite we got was so dirty and smelly that I had to buy sheets to sleep in the first night. (The local hotels in the area were booked and we had no where else to go.) There were spit marks on the wall, the AC had 1 inch of dirt on the filter and when we turned the shower on, it was impossible to keep the water in the bathroom. I felt sick every minute I spent at this hotel. I could never imagine to find such a horrible place, not even in my worst nightmares. My wife and I slept in our street clothes until morning when I gathered the sheets I purchased and started the two hour drive home. Thank you Townsend Hotel for ruining my 10 year wedding anniversary. I am still embarrassed to tell this story but fellow travelers need to know what's in store for them booking a suite at the Townsend Hotel.

My partner and I are from Ann Arbor and attempted to have a romantic getaway to The Townsend this past weekend; we were very disappointed. The music from a wedding taking place in the hotel was so loud that it literally shook our room until well after midnight. In addition, our (non-smoking) room reeked like cigarette and marijuana smoke, we are guessing from the guests staying on either side of us. The newspapers we requested were never delivered to our room. Worst of all, upon checking out we made our disappointment clear to the young woman at the front desk (who never asked us how our stay was, by the way), and her response was "well, you've already paid...". While the Townsend's location is fantastic and the interior is very lovely, overall the experience there is quite tacky. There is a charge for absolutely everything--even McDonald's has free wifi these days...and the service is just sub-par. We will not be returning and would encourage others to look elsewhere.

This is a review especially dedicated to Mr James No last name. Apparently this person is dealing with customer service and so on. If you are staying at this hotel, you have to make sure you have record/ proof of all your belonging. Otherwise, they may disappear and the hotel won't compensate you at all. Maybe there are so many celebrities living here and they don't care about little missing articles? Or regular joe like you and me doesn't deserve any customer care? I had to stay in this hotel 2-3 nights/ week for almost a month ( fortunately, i could convince my boss to switch me to another hotel for the next 3 months). During my last week's stay, I had my dogs with me since this hotel is pet friendly. Needless to say I had to pay that $ 150 one time cleaning charge and $ 5 tips for house keeping, which actually worth it. The room they gave me Room # 322 was definitely a pet friendly room because it smelled like dogs. I didn't complain to the hotel because I understood the dog smell thing. I am a dog owner, I know sometimes dogs may have " accidents". The first 3 days stay was peaceful and lovely. On the 4th day ( a Saturday), I left my room before the noon and left the room for house keeping. I had a bag of laundry in the hotel's laundry bag and has the laundry slip in it. I was going to take it to the front desk, however, the house keeper showed up and my dogs were in the need of leaving the room asap. So I left the laundry bag with the house keeper. When I came back, the room was cleaned roughly, the laundry bag was gone. So I thought the house keeper took it to the laundry. Two days later, my laundry didn't show up . I called the hotel front desk. They sent the housekeeping manager to me and said they would investigate. However,I was out of clean cloths, the hotel tried to offer a $ 150 compensation. It was more than ridiculous. I didn't have super expensive clothes in the laundry bag, but they are more than $ 150. Two sets of yoga clothing ( lulu-lemon) , and three t-shirts, underwear, and so on. A total value about $ 400-450. Before I checked out, I told the hotel staff that if they need more time to determine the location of my laundry, I would be back in a week and we will go from there. So today, I was on my way driving to the hotel, Mr James No last name called me on behave of the hotel GM. Told me literally that they don't recognize the existence of my laundry, and they never had problem like this in the past 15 years. So my laundry was fictional. And BY THE WAY, the room I stayed with my dogs, were smelly so they couldn't rent it for a week , may need to replace the carpet. What is the context of these 2 things? Now I realized that I SHOULD have complained about the room odor instead of being understandable?!!!! And he offered NO compensation of my missing laundry because they have NO record of the existence of my laundry. But I have record of the existence of my belonging?!!! Maybe I should have locked my laundry in the safe?! That is just so outrages ! I wish he could have called me the day before my trip, so I could have booked other hotel in advance instead of being insulted by staying in townsend hotel again. Anyways, what can I do? I can't get any compensation on their misconduct. Well guess only thing I could do was stop contributing revenue for them. This is such a shame, I guess all these celebrities ' visiting made this hotel snobbish and forgot it is a hotel for the general public. They probably forgot as consumer we have our rights. Maybe our rights is so inappreciable comparing to the fame/ wealth of celebrities. I am not sure that GM is fictional or not,that person had NO time to deal with me at all. I won't recommend this hotel to any of my friends/ colleagues. There are other hotels, maybe a few miles away from Birmingham, but they won't take your business for granted.

My dad works there and he met Bob Saget form Full House. They have great chcocolate cake. I recommend this place.

I recently went to this hotel and decided to say yolo and spend quite a lot of money on a suite. I walked into the suite and was really disgusted. First off, blood all over the walls just saying 'HaHaHaHa', half the stuff was destroyed, and there was some dead dude on the floor in some clown costume thing. I told the service about this, and all they said in return was just some heavy breathing on the phone...what?