I have lived at the Viridian Apartment Complex since March 8, 2014. Since that month, I have requested to move out, as the company misrepresented what they provide. Since that day, there have been multiple issues, including, but not limited to, broken fireplace which emits gas fumes, unsanitary move-in conditions, flooding of my rental unit without water damage repair, destroying the carpet and my personal affects, mold due to the flooding, warped walls and window frames due to the flooding, the threat of erroneous late rental charges, cigarette and marijuana smoke in my unit, hazardous fumes from painting with epoxy on balconies with windows which do not seal, fire code violations preventing egress, excessive police responses (192 in the span of four months), excessive noise, lack of hot water to my unit for three days, and most recently, a maintenance person who took it upon himself to enter my unit, with a key, unannounced and without permission, at 11 p.m. at night. Criminal police charges are in the process of being sought. The incidents violate the Colorado Revised Statutes, and the company has failed to comply with their lease terms, including the right to peaceful enjoyment, and the habitability code. DO NOT MOVE HERE.
I just moved here a month ago. Best selling point is the location indeed. For the most part, it is ok but with the amount of rent they charge, the service has got to be better. I agree with the reviewer below about frazzled staff who really don't show that they care about your concerns/problems. There are smelly and dingy carpets in the hallways, missing dumbbells in the gym (for over a year from what some gym goers said), numerous burned out light bulbs, 3 out of 5 doors leading to pool will not let most residents in with their access card (we've been told there is a software issue), the jets on the hot tub which do work but about half of the time and the water temp is not hot, its just warm. Is there really a need to roll your eye balls and let out a small sigh if we made you get off your chair to hand us a package from Amazon as such was the case with the young 20-something gal who occupies the 2nd office to the right from the front door as you walk in? She was clearly occupied with something on her cellphone at the time but may have felt "bothered". Sorry to interrupt your Facebook time, Miss. Last Saturday, I got a phone call from one of the staff members to pick up some paint to touch up my walls which I had requested exactly 3 days prior. I walked in within an hour with my little container to pick that up and there is a short, red hair, middle aged gal who typically occupies the first office by front door bs'ing with another person for 10 minutes (I kid you not), then she finally asked me if I needed something. I told her why I was there. This is what her response was: "Well, because this is a low priority issue, I suggest that you come back in on Monday, make it as late as possible on that day" As she continued on, another staff member said that a maintenance guy was on his way to help me out. The kid showed up quickly, took me to his tool room and gave me little bit of paint. The whole process for all of this took less than 5 minutes--walking from office to tool room and back. I spoke with one of my neighbors whose hot water heater went out recently and it took 4 days to replace! I wonder if that was a high or low priority? Hmm. That is unacceptable. Great location, mostly quite, however, the staff in general does seem careless which I think has a lot to do with the way its management company works. Today, as I was working out in their gym, I saw the same red haired gal in the hallway so I figured I ask her if they would cover up the clogged urinal in the men's room with a bag so the whole bathroom doesn't smell like old urine and it had been clogged like that for almost 2 weeks. Her response? "Thanks for letting me know because I did not know about it. We will get that fixed asap." I will post an update when this clogged urinal gets fixed "asap". Lots of words and very little action. This just about sums up this place.
When my husband and I moved in the one side of the kitchen island would fall off when I walked by it. the dish washer didn't work, the garbage disposal was royally messed up. The walls are very thin, neighbors for the most part are all very rude. The Hot tub doesn't work most of the time. They tell you what you want to hear to get you to sign papers. We had to move out earlier because my husband fell ill with a blood clot disease so when we paid up our balance and moved. Its been almost two years and now we are getting a bill for $1,500.00 from a collection agency!!! BEWARE MOVING IN HERE!!!!!!!!!!!!!!!!!!!!!
Leasing agents should get some coaching or training on how to greet a prospective tenant. This is one of the more upscale complexes in the area and I was greeted by a somewhat frazzled leasing agent whose focus was telling me that she hasn't eaten lunch yet and that they work 8 hour days and get a short lunch break. They were not busy when I got there and I waited 15 min which was fine - but then when I was called over to the leasing desk, I heard more about how busy they were and no time for lunch. I was there to potentially lease a unit and not hear about their work hours. She offered no options to what I was looking for and it appeared as if she wanted to get me moving along ...right out the front door. Which I did.
Management is SO helpful, honest, and extremely nice! Cannot wait to move into these apartments. Amenities are amazing!