The hotel itself is beautiful but the staff is rude. I gave my suit jacket for dry cleaning, when returned I got it with plenty of fur on that which I was not able to remove with brush even. It was roughly pressed also. I complained it on hotel reception, the rude lady said she cannot do anything as they get dry cleaning services from the market outside. They charged me $9 for this poor service. The good thing is that IHT members can get a free drag and go coffee in the morning.

Will never stay at a holiday inn again after my experience here!! My parents and I were traveling in Texas and stayed here for one night. We arrived at 2:30 am after traveling and working, needless to say we were all exhausted. Around 8 am a housekeeper came into my room, waking me up, to see if anyone was in the room (seriously how do they not know if the room is occupied) it was extremely aggravating as we it was a very late night, not to mention startling!! Housekeeping was very noisy, yelling conversations across the rooms as they cleaned and I was unable to go back to sleep. Also it was stated that breakfast was served until 10 am, upon arriving at 9:45 am I was told that they were closing and was too late to get breakfast. We promptly left afterward. My parents got a bogus $200 charge for smoking in their room when neither of them smoke, absolutely ridicules!!! BE CAUTIOUS ABOUT STAYING HERE!!!

We just arrived in this hotel about 10:40pm tonight after 11 hrs.of hectic and tiring long drive and I told the man at reception to give us a very quiet room but he gave us room by service elevator noisy and I went back to receptionist and I told the women at reception that we need a room in a quiet area far from elevators and noisy rooms and she was reluctant to change our room and then she gave us room close to main elevators which is disturbing and noisy. We don't need to be treated this bad because we booked through travel agency "cheap ticket" and if this is the reason then we would like to ask hotel management to tell me why we get this humiliation even though we have paid enough ($93.00) per night.why?

I have lived down the street from this hotel for 30 years, I was packing up my home to move and stayed at this hotel for a few nights. I am impressed how nice it is, I was thinking its age would really show. My room was nice, clean and the bed was comfortable. The staff was very kind and helpful. I will stay at this Holiday in again when I am back in the area to visit.

I stayed here because nearby hotels were booked. I was hesitant because of the bad reviews. However, this place is a very good hotel. I'm not sure why the other folks had such a bad experience. There is a running trail nearby, it is real close to the metro and restaurants. The staff are extremely friendly and helpful. I agree the rooms are not typical of a luxury hotel but, hey, its a Holiday Inn.